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My Accent shutters are lovely!
I selected Accent shutters after a recommendation and viewing the same product from friends. The shutters look and work well. The service from the salesman and installer was very personable and most importantly very professional. Love the job well done!
Ordered both panel glide and roller blinds. Ian, the sales consultant, was very knowledgeable and friendly. Blinds arrived in two weeks. The installer did a great job, and the finished products look fabulous. The blinds are great quality, were a good price and we are very satisfied.
Excellent Product and Service
We have just had some venetian blinds installed in our bathroom/toilets. We are extremely happy with the product and service we have received from Accent at Wallsend right from the inital phone call to get a quote through to the installation. Everyone we dealt with were friendly and helpful. We had 3 quotes and they were the cheapest but quality is great - highly recommended.
Love these blinds
I have just purchased and have had installed roller blinds in my living room. I chose Accent as two years ago I had fantastic Accent panel glides installed in my bedrooms. I love the quality of your products and Jeff, the salesperson and Dave, the installer are excellent representatives of your company.
Extremely Happy Customer
I really love my shutters they make the house look so modern. The price was amazing i really did not expect to be paying anything under ten grand for these but now have 3 huge windows at the front of the house plus 3 other Bedrooms, Kitchen & big window at the end of the hallway with Shutters also 4 Roller Blinds on a couple of glass doors at the rear of my house. I just want to say thanks Accent Blinds for the service of the ladys in the office, Ian who gave us a great price & to the guys who installed everything for us.
Bedroom shutters Order No. 71709.A
I am extremely happy with my bedroom shutters which was installed by a lovely man named Dave from Newcastle Branch. Jeff the salesman was also prompt with his quote. The only problem was I did have to wait 11 weeks but the office staff did keep me up to date with the delay reasons.
They are the worst company I have ever met.
They are the worst company I have ever met. No customer service, the lady un the phone is so rude, they are really bad on timing, they don’t do any of their promises, the blind is low quality, it is about 4 month they are fixing their mistakes on the blinds on our unit, cutting, changing &... resizing.
I don’t understand how the do lots of advertising on the radio. We are tired of them. Accent Blind is the worst.
Poor business practice and poor customer service
order was placed at the start of December and I called mid January to be told the order was ready, no one bothered to call. They booked an install day for 2 weeks later. When the installer came to install, he put the blinds up but didn’t have any of the 4 motors and only had 3 changers and no remotes. They are blaming the supplier. But at no point did they check the order before getting to my property. Poor business practice. When I called to complain the customer service person, [name removed], was rude, dismissive, argumentativ...
Wouldn’t even give them 1*
Worst customer service I’ve ever experienced - paid $3000 for curtains and blinds, the curtains have a hold in and blinds marked, took a month to get someone round to take a simple picture then a month of calling on hold and following up constantly with rude customer service and unhelpful. Finally got a customer service manager and was promised call backs that didn’t happen, called again to have a big argument she was shouting at me and hung up. Asked for a refund they said no, asked for a manager they said no. Now have to wait 6 weeks for replacement goods with no compensation. Would never recommend this company to anyone it’s actually the worst people I’ve ever dealt with.
Do not go near them. Lifetime warranty = 10 years now!
Bought a near house full of plantation shutters from them 12 years ago. Attempted to organise a repair on one. After failure to return phone calls etc I had to pay a $99 service call to even get anyone to come here....well that’s what I thought. I was contacted today and advised that they are not doing any service calls on goods older than 10 years old! The reply to my question that the lifetime warranty means nothing and the reply was “Yes”.
Apparently it’s changed hands and it appears they are not upholding the lifetime warranty promise which is in writing.
Accent Blinds are pathetic!!!
Stay well away from them and if you thought you had a lifetime warranty well it’s now 10 years or whatever they want to make up!!
Gave the old house new life.
Excellent service from all staff. Girls on the phone were friendly and helpful. Both Jeff and Dave who were involved in measuring, quoting and installing were polite, efficient and extremely professional. The blinds were of a good quality and competitively priced. I would be happy to recommend this company to others.
Questions & Answers
Why is Accent Blinds still allowed to trade. Rude customer service & never fix any issues? Robbers & down right thieves.
The only reason they are still trading is because the building trade is booming. If they were around when times were tuff, they would be long gone.
My blinds from accent seemed to have warped. Has anyone else had this problem? Only had them 6 months
My blinds which are roller blinds have all creased at the bottom. Not sure why. There is no point in asking Accent to do anything about it, as they do not have any customer service and they don't care anyway.
I hope they go out of business - they are shonks.
With mine they siliconed the whole thing to the ceiling, base and sides, if they have siliconed yours also instead of bolting them, one side may of disconnected, hence warping may be a result. not to mention all the silicone they left on carpet, and was not fitted right at all. very bad service as they didnt return calls, I had to ring fair trading for advice..
I had 2 faux wood white Venetian blinds installed by Accent Blinds in a bedroom & they smell terrible. even after 4 weeks & constant airing of the room the smell is no better. Has anyone else had this problem? I just can't think what would be causing this smell, it's like rotten eggs or dead animal, not nice at all.
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