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Poor business practice and poor customer service
order was placed at the start of December and I called mid January to be told the order was ready, no one bothered to call. They booked an install day for 2 weeks later. When the installer came to install, he put the blinds up but didn’t have any of the 4 motors and only had 3 changers and no remotes. They are blaming the supplier. But at no point did they check the order before getting to my property. Poor business practice. When I called to complain the customer service person, [name removed], was rude, dismissive, argumentativ...
Wouldn’t even give them 1*
Worst customer service I’ve ever experienced - paid $3000 for curtains and blinds, the curtains have a hold in and blinds marked, took a month to get someone round to take a simple picture then a month of calling on hold and following up constantly with rude customer service and unhelpful. Finally got a customer service manager and was promised call backs that didn’t happen, called again to have a big argument she was shouting at me and hung up. Asked for a refund they said no, asked for a manager they said no. Now have to wait 6 weeks for replacement goods with no compensation. Would never recommend this company to anyone it’s actually the worst people I’ve ever dealt with.
Do not go near them. Lifetime warranty = 10 years now!
Bought a near house full of plantation shutters from them 12 years ago. Attempted to organise a repair on one. After failure to return phone calls etc I had to pay a $99 service call to even get anyone to come here....well that’s what I thought. I was contacted today and advised that they are not doing any service calls on goods older than 10 years old! The reply to my question that the lifetime warranty means nothing and the reply was “Yes”.
Apparently it’s changed hands and it appears they are not upholding the lifetime warranty promise which is in writing.
Accent Blinds are pathetic!!!
Stay well away from them and if you thought you had a lifetime warranty well it’s now 10 years or whatever they want to make up!!
Gave the old house new life.
Excellent service from all staff. Girls on the phone were friendly and helpful. Both Jeff and Dave who were involved in measuring, quoting and installing were polite, efficient and extremely professional. The blinds were of a good quality and competitively priced. I would be happy to recommend this company to others.
I googled Accent Blinds and the contact details were easily listed. I do prefer to book a quote over the phone and speak to the vendor. We were very happy with the good service which Accent Blinds provided. The salesman was punctual; He discussed the placement of how the blinds will open out over the windows, cords and choice of colour; he was very helpful. The measurements were checked by the installer who also was very friendly and helpful. The sales staff were enthusiastic and friendly, they kept us up to date of the estimated time of dispatchment which was on time. The installer was punctual, polite and kept his work area neat and safe at all times during the installation. The installer delivered a good quality of service.
So happy with our new blinds!
We were very happy with how fast and informative Jeff was in providing a quote and information on Accents products.
Once we ordered our blinds they arrived within 3 weeks. We received a phone call on Friday to say they had arrived and the installer was at our house at 9am on the Monday morning to install them.
We did have a problem with the way one of the blinds rolled but were given another option which we tried and fixed the problem.
We would highly recommend Jeff and Accent Blinds
- Verified customer
Pathetic Service on Small Order will lose Accent (AAH PTY LTD) a Large Order
We paid a deposit in April and after 3.5 months on 18/7/18 had the one, bedroom curtain finally installed yesterday after having to chase the company many, many times. Installer had no common sense nor took responsibility that the curtain is at least 5cm too long, seams badly sewn and for other issues. Accent have not responded to emails or phone calls - customer service say 'someone' will get back. Eventually after two weeks of sending photos, phone calls and emails it was finally agreed that the faulty curtain would be collected and remade. O...n 7/8/18 I was informed that it would take another five weeks for the curtain to be remade - there is nothing tricky about curtain it was a half day job at the most. On 20/8/18 another installer came to hang the curtain however there were insufficient hooks on the rod and the curtain dragged on the floor. Finally on 5/9/18 the hooks were fixed and the curtain rod raised (we now have to deal with the small hole if the plaster). It had taken 22 weeks.Extremely poor management and frustrating company to deal with.
Icing on our renovation cake
From the initial phone call re a quote for shutters accent blinds have been helpful and courteous. Everyone has been punctual, professional and able to answer all my questions along with offering suggestions and options I hadn’t considered.
Everything was explained in detail without overwhelming me with information
The shutters have finished our rooms perfectly
- Verified customer
A breath of fresh air
We needed to replace our 13 year old cherry timber venetion blinds with a wider white venetion blind to brighten our home interior and to allow a better view of our developing back yard. The Accent Blinds representative was very professional and the quotation was not too much above our budget.
Upon our acceptance of the quote the order was placed with the company's factory and has been installed about three weeks later, again with a very capable and polite installer.
The immediate impression of the installed product was like a breath of fresh air.
We are extemely happy with Accent Blinds for the service and for the excellent finished product.,
Questions & Answers
Why is Accent Blinds still allowed to trade. Rude customer service & never fix any issues? Robbers & down right thieves.
The only reason they are still trading is because the building trade is booming. If they were around when times were tuff, they would be long gone.
My blinds from accent seemed to have warped. Has anyone else had this problem? Only had them 6 months
My blinds which are roller blinds have all creased at the bottom. Not sure why. There is no point in asking Accent to do anything about it, as they do not have any customer service and they don't care anyway.
I hope they go out of business - they are shonks.
With mine they siliconed the whole thing to the ceiling, base and sides, if they have siliconed yours also instead of bolting them, one side may of disconnected, hence warping may be a result. not to mention all the silicone they left on carpet, and was not fitted right at all. very bad service as they didnt return calls, I had to ring fair trading for advice..
I had 2 faux wood white Venetian blinds installed by Accent Blinds in a bedroom & they smell terrible. even after 4 weeks & constant airing of the room the smell is no better. Has anyone else had this problem? I just can't think what would be causing this smell, it's like rotten eggs or dead animal, not nice at all.
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