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Accent Blinds
MaryHunter Region, NSW
Delay, delay, delay
I ordered roller blinds late Nov early Dec 2020, was told that they would be installed prior to Xmas, 50% deposit paid. Shortly thereafter I was informed the material was not available for manufacture of the blinds and the provider would not be able to commence production of the material until after 11 January. I am the one ( customer) that has to keep emailing, phoning to ask for an update on when these blinds will be installed. Promises of a call back never eventuate. Customer Service is non-existent, do not do business with this company, they do not complete due diligence on your order prior to accepting your money and once they have that they really do not care. I am still chasing for information.
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gibofloydSydney, NSW
shonky installation
As I was not able to be present when our vertical blinds were installed at our Dulwhich Hill house , l was very disappointed to find the shonky and ugly way the brackets had been attached to the architrave. After complaining to the Sydney office, I was told " we can see nothing wrong" and " they are the only brackets and colour we have " .
very poor and and amateurish, we will not using Accent again .
1 comment
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FredoSydney Surrounds, NSW
- 3 reviews
- 1 like
Poor after sales
The quality is good but the after sales is poor, they will not come out to see the problems, they make poor statements on photos sent in with the problems, unless you still have money to pay is the only way to make them fix the problem, they will not send you information on the awning gear box which is leaking, and I had to go to the fabric supplier for them to come out, they want the money but very poor service, and they like to blame you for incorrect size and install, I would not recommend them to any of my friends, and its a shame due to all my windows were installed by Accent, the management is not doing the right thing.
2 comments
Sarah M.Accent Blinds
Hi Fredo, please can you supply your order number so that we can respond to your claims as we do not have a customer called ''Fredo''.
Kind regards Accent Blinds
Your invoice no. 73901 B
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Robyn PK BSydney, NSW
- 2 reviews
- 2 likes
Shocking after sales service
We had our blinds installed in Feb 1919. The money was paid to AAH Pty Ltd. Our Quote number is 67563.A. One blind motor was faulty and it took months to get them out to fix it. We now have one blind that has come out of its track. An amount of $110 was paid 2 weeks ago to get a serviceman out to repair it. I have phoned a week ago to find out how long it will take to get it repaired and was told they do not have a serviceman in our area. When they do we will be notified when he is coming. How long is a piece of string. We are still waiting. Not a happy customer. The woman on the phone was extremely rude and not helpful at all.
2 comments
1. I never said it was your fault.
2. The limits the first time were a fault of the motor which is why Somfy had to come out to fix it and found there was actually a fault with the motor. They were ne... Read more
Sarah M.Accent Blinds
Hi Robyn, it appears an incorrect response was given late yesterday - our email, internet and website have been down for sometime yesterday resulting in this error. Our apologies for any inconvenience and we will contact you directly today.
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BabsSydney, NSW
- 2 reviews
- 1 like
Dissatisfied no after sale service provided.
No after sale service, contacted store and was advised they would phone back. After 2 days not receiving a phone call I phoned again and was advised there was no record of my previous phone call. Someone did eventually phone back and I was told there was new owners and Accent would not service products installed by precious owner. New owner bought the coy and the product therefore should be servicing their product.
Very dissatisfied no service provided.
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Terrible product and terrible customer service. The shutters are second rate.
Customer service is too busy to help when their product is faulty. Horrible service and a horrible product. Second rate business importing bad products from china. I would steer clear of this business
1 comment
Sarah M.Accent Blinds
Hi Elizabeth, please advise your order number so that we can respond to your review. Thank you. Accent Blinds
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GhazaleSydney, NSW
They are the worst company I have ever met.
They are the worst company I have ever met. No customer service, the lady un the phone is so rude, they are really bad on timing, they don’t do any of their promises, the blind is low quality, it is about 4 month they are fixing their mistakes on the blinds on our unit, cutting, changing &... resizing.
I don’t understand how the do lots of advertising on the radio. We are tired of them. Accent Blind is the worst.
1 comment
Sarah M.Accent Blinds
Hi Ghazale, please can you supply your order number so that we can assist and respond to your claims.
Kind regards, Accent Blinds
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The reviewer stated that an incentive was offered for this review
Nicole
- 6 reviews
- 5 likes
Poor business practice and poor customer service
Quote 69230.A
order was placed at the start of December and I called mid January to be told the order was ready, no one bothered to call. They booked an install day for 2 weeks later. When the installer came to install, he put the blinds up but didn’t have any of the 4 motors and only had 3 changers and no remotes. They are blaming the supplier. But at no point did they check the order before getting to my property. Poor business practice. When I called to complain the customer service person, [name removed], was rude, dismissive, argumentativ...Read more
1 comment
Sarah M.Accent Blinds
Hi Nicole, unfortunately we did receive your order incomplete. The goods were pre-backed to travel from Sydney to our Wallsend showroom and as such were are not unpacked for checking. Your issue is... Read more
quite unusual and we do apologise for any convince incurred. Whilst not all reviews are favourable we do work hard to make the process of purchasing our products as smooth as possible. We have many happy customers who have not posted a review. We know from experience that these customer rarely do but we value all comments and do not treat them lightly. Thank you again for posting this review and please do not hesitate to contact us should you need our assistance in the near future. Warm regards, Accent Blinds.Similar opinion? Write a review on ProductReview.com.au!
Terrible
Quoted (quote No:68932A) and paid five weeks still not ready. Nobody from the company even give you a call and inform you about it. I called several time but unable to get answers wont return calls. They don't give a damn. It was a very bad experience. I never recommend to anyone.
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Wouldn’t even give them 1*
Worst customer service I’ve ever experienced - paid $3000 for curtains and blinds, the curtains have a hold in and blinds marked, took a month to get someone round to take a simple picture then a month of calling on hold and following up constantly with rude customer service and unhelpful. Finally got a customer service manager and was promised call backs that didn’t happen, called again to have a big argument she was shouting at me and hung up. Asked for a refund they said no, asked for a manager they said no. Now have to wait 6 weeks for replacement goods with no compensation. Would never recommend this company to anyone it’s actually the worst people I’ve ever dealt with.
1 comment
Sarah M.Accent Blinds
HI Dean, your order was supplied and installed as per our contract with you. There are 2 minor issues with 2 items of which our manufacturer is rectifying by remaking. You were advised of this, henc... Read more
e the wait. Calling the office and screaming, demanding and speaking over staff is not an acceptable way to communicate your frustration. We understand that you feel just in your actions however you have window coverings and, as with the original order, production takes time. You are not entitled to compensation. A supplier must remedy the fault. If they cannot they must replace, which we are doing. When your order arrives our installation team will contact you to supply an installation date. We appreciate your patience and are available to discuss further should you have any questions. Kind regards. Accent BlindsSimilar opinion? Write a review on ProductReview.com.au!
BWSCamden NSW
- 3 reviews
- 4 likes
Do not go near them. Lifetime warranty = 10 years now!
Pathetic!!!
Bought a near house full of plantation shutters from them 12 years ago. Attempted to organise a repair on one. After failure to return phone calls etc I had to pay a $99 service call to even get anyone to come here....well that’s what I thought. I was contacted today and advised that they are not doing any service calls on goods older than 10 years old! The reply to my question that the lifetime warranty means nothing and the reply was “Yes”.
Apparently it’s changed hands and it appears they are not upholding the lifetime warranty promise which is in writing.
Accent Blinds are pathetic!!!
Stay well away from them and if you thought you had a lifetime warranty well it’s now 10 years or whatever they want to make up!!
4 comments
Sarah M.Accent Blinds
Hi BWS,
We would like to assure our past present and future customers that we do offer a 5 year warranty on all of goods. Warranties are in place to protect the consumer against faulty products, not... Read more
general wear & tear! We believe that our products will stand the test of time when operated and looked after correctly.You are joking!
Wear and tear? Don’t for one minute make out it has been our fault. How dare you!!
The product is faulty and I had a lifetime written guarantee!
... Read more
Sarah M.Accent Blinds
We understand your frustration however this business and its owner did not sell this product to you.
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- Verified customer
Pathetic Service on Small Order will lose Accent (AAH PTY LTD) a Large Order
We paid a deposit in April and after 3.5 months on 18/7/18 had the one, bedroom curtain finally installed yesterday after having to chase the company many, many times. Installer had no common sense nor took responsibility that the curtain is at least 5cm too long, seams badly sewn and for other issues. Accent have not responded to emails or phone calls - customer service say 'someone' will get back. Eventually after two weeks of sending photos, phone calls and emails it was finally agreed that the faulty curtain would be collected and remade. O...Read more
n 7/8/18 I was informed that it would take another five weeks for the curtain to be remade - there is nothing tricky about curtain it was a half day job at the most. On 20/8/18 another installer came to hang the curtain however there were insufficient hooks on the rod and the curtain dragged on the floor. Finally on 5/9/18 the hooks were fixed and the curtain rod raised (we now have to deal with the small hole if the plaster). It had taken 22 weeks.Extremely poor management and frustrating company to deal with.Similar opinion? Write a review on ProductReview.com.au!
horrible
quoted five weeks still not ready 9 weeks later unable to get answers wont return calls don't appear to give a damn not a very nice experience will be letting everybody know who will listen
1 comment
Sarah M.Accent Blinds
Dear Russell,
Would you mind sending your order number through so that we can workout what is happening with your order?... Read more
Kind Regards Accent BlindsSimilar opinion? Write a review on ProductReview.com.au!
AngelaSydney
- 2 reviews
- 1 like
Terrible service, buy your blinds elsewhere
I ordered roller blinds and fly screens in February. Its now July and the job is still not complete. There is no follow up from Accent blinds and when I finally spoke to someone, they barely apologized. Zero accountability and I still don't know when my job will be complete. I would not recommend them and would never use them again.
3 comments
Sarah M.Accent Blinds
Dear Angela, Sorry for the experience you are having. Would you mind sending through your order number and we'll be in contact?
Kind Regards
Accent Blinds
61476.a/b/c/d
Sarah M.Accent Blinds
Thank you, we'll call you shortly
Kind Regards
Accent Blinds
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JPKSydney
Very disappointed
We had shutters fitted. One of the window shutter was not the right size. They said they would order a new one a fast track it to 6 weeks.
That didn’t happen. It was 9 weeks later and when they finally came it was the wrong size again.
Didn’t hear from them for a few days. I had to ring and find out what went wrong again.
No managers would even be bothered to talk to me.
Very bad customer service.
Wouldn’t recommend Accent blinds to anyone.
1 comment
Sarah M.Accent Blinds
Dear JPK,
So sorry to here about your experience, would you mind sending through your order number and will have a manager call you shorlty... Read more
Kind Regards Accent BlindsSimilar opinion? Write a review on ProductReview.com.au!
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AmandaSydney
Warranty
Told by Sinclaire threading on roller blind was NOT covered by warranty. BEFORE talking to serviceman or looking at photographs!
Appears to be suspicious that a decision was ALREADY formed without obtaining all the information. What is also conflicting was that the serviceman stated to me that the blind would either be replaced (if they had the same colour) or that they would be trimmed down.
Accent Blinds were happy to charge a $99 call out fee even after i sent through photographs of the blind at their request. I also had to call back repeatedly trying to organise a time for the serviceman to attend (since no one returned my calls).
1 comment
Sarah M.Accent Blinds
Hi Amanda, Sorry for your experience. We needed to check and see what the cause of the fraying was. I has been determined that it is a warranty issue and we are fixing the blind now. The $99 dollar fe... Read more
e will be refunded to you. Kind Regards Accent BlindsSimilar opinion? Write a review on ProductReview.com.au!
The worst company in Seven hills
Very bad job done. The whole frame was siliconed on, not bolted on at all, the whole base and side fell out, Silicone all over carpet and finger prints everywhere. Took 4 months to get them back to fix and still did a bad job, was very disappointed. Please try to focus on doing a good job next time.
1 comment
Sarah M.Accent Blinds
Hi Janice, So sorry to here about your experience. Would you mind sending through your order number so we can work something out?
Accent Blinds
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wendysydney
- 2 reviews
- 1 like
Dont use this company
Bad customer service. The lady here has a terrible manner. Why would you put such a cranky person on the end of a customer service line??? Sooooo rude. They wont be getting any more business from me thats for sure.
1 comment
Sarah M.Accent Blinds
Hi Wendy, Sorry for your experince. If you would like, call through and ask to speak with Julie and she would be more than happy to help you.
Kind Regards
Accent Blinds
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Buyer Beware
Worse company I have ever dealt with. Bad customer service. Products from China. Installers don’t show up. Constantly chasing them. Took nearly 12 months to get half decent security doors.
April 21st 2018 Update: Buyer Beware Part 10
This continues from my last review. The ongoing saga of getting bug seals installed after terrible security doors that has a gap of 2cm beneath the door were installed continues. A previous comment will show that this has been going on since Jan 18 after complaints since Apr 17. Installer never shows up but t...Read more
ells the office he did and no one was home. I’ve been sitting here for 4hrs and again no show. Terrible terrible company to deal with. It’s driving me insane. I’m not letting this go so the Tribunal will here from me. I’ve had enough. Do yourself a favor and stay well away.6 comments
Sarah M.Accent Blinds
Morning Sabrina, Would you mind sending through your order number so we can organise something for you. This is not the way do business and would like to make it up to you.
Kind Regards
Accent Blinds
49627.B. I also want to add that the latest door that is installed has a large gap under the door where creepy crawlers can easily come through. This was the issue the first time they installed the do... Read more
or (we had 4 attempts). I have the feeling that this latest door is just the first door they installed.Sarah M.Accent Blinds
Thank you Sabrina, We'll organise for a service call as as well as have bug seals attached to you door.
Kind Regards
Accent Blinds
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KLRSydney
- 2 reviews
- 2 likes
Accent blinds are thieves!!!
We have had Roman blinds that were faulty fixed/replaced 3 times in 1 year. The "customer service" people who take the calls actually have accused me of breaking the blinds... I have roman blinds in all other areas of my home with no issues. Have now asked for a refund which has been denied. They have offered to repair the blinds again, have taken them away and we do not hear from them anymore. When we were told that our blinds were fixed and arranged installation, the contractor who came did not have the blinds, only the parts to fix them. We ...Read more
get no answers from Accent blinds on the location our blinds, they never contact us always us chasing them. They never answer a call from my husband's mobile number... we always have to set the number to private to even get someone to answer the phone. We have now had no blinds in our kitchen for over 3 months! I have no idea where my blinds are, and am still being denied a refund. These people are thieves, NEVER buy from them!!!!!3 comments
Sarah M.Accent Blinds
KLR, We'll have a manager come to your home and work out a solution
Accent Blinds
What day and time?
Sarah M.Accent Blinds
He will be there at 3pm today
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Questions & Answers
Patrick W Suzanne Sasked
Why is Accent Blinds still allowed to trade. Rude customer service & never fix any issues? Robbers & down right thieves.
2 answers
The only reason they are still trading is because the building trade is booming. If they were around when times were tuff, they would be long gone.
the worst company i dealt with in my reno. they siliconed the whole thing together , the whole thing fell out after 2 months of opening, had 2 contractors called Cory parsons and Nathan lyons, left silicone also over new carpet, and lied also.
victoria.sharlandasked
My blinds from accent seemed to have warped. Has anyone else had this problem? Only had them 6 months
2 answers
My blinds which are roller blinds have all creased at the bottom. Not sure why. There is no point in asking Accent to do anything about it, as they do not have any customer service and they don't care anyway.
I hope they go out of business - they are shonks.
With mine they siliconed the whole thing to the ceiling, base and sides, if they have siliconed yours also instead of bolting them, one side may of disconnected, hence warping may be a result. not to mention all the silicone they left on carpet, and was not fitted right at all. very bad service as they didnt return calls, I had to ring fair trading for advice..
Joasked
I had 2 faux wood white Venetian blinds installed by Accent Blinds in a bedroom & they smell terrible. even after 4 weeks & constant airing of the room the smell is no better. Has anyone else had this problem? I just can't think what would be causing this smell, it's like rotten eggs or dead animal, not nice at all.
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Sarah M.Accent Blinds
Hi gibofloyd,
being a Vertical Blind and, based on where it needs to be installed, we have had to use what is called an "face fit bracket'' which us only available to us in stainless steel. This bracket is our industries standard face fit Vertical bracket. We cannot change its style or colour which you were wanting as our industry does not have them! We also reject that we responded to you as ''we see nothing wrong'' as we went to our Australian Manufacturer to see if there was another option for you. There was not.In response to your claims here on Product Review, we reject that our installation was / is ''shonky'' based on a bracket you do not like. We have supplied a product, as per contract ... Read more