Accent Blinds

My husband rang to get a quote to do my whole house ( 18 windows in total)
We thought they were joking when they said they only do quotes and installations in a small minority of areas in SYDNEY. they will not come our way at all (Sutherland Shire) It doesn't make sense. They had come to my Sisters house 3 years ago who lives in Sutherland shire and fitted blinds for her house then.
My girlfriend who lives Penshurst also had the same response from them "sorry we do not service your area"
Come on ACCENT - you should make it clear on your website which areas you will service and areas you won't.

I waited 6 weeks for someone to quote and 2 days before on a weekend was given a non-negotiable time via txt. Not the same customer care as when they originally installed throughout my house 30 years ago. Luckily I looked up their reviews of which 40% are ⭐️ ⭐️ or less so I think I’ll give them a miss this time.

My mother-in-law purchased an awning and three months after it was installed, the mechanism was damaged in the wind. She was ordered to pay a $110 call-out fee before anyone would even come to have a look at it (very much still under warranty), AND even though she was told that the serviceman was already in the area too. They claimed it was an act of god and were not liable to reimburse the call-out fee. Very disappointed at this exploitative nature especially considering she was even told on the phone after (and by the serviceman too) that had she not have mentioned the wind, it would have been repaired for free. So it's nice to know that this company punishes people for their honesty.

I ordered roller blinds late Nov early Dec 2020, was told that they would be installed prior to Xmas, 50% deposit paid. Shortly thereafter I was informed the material was not available for manufacture of the blinds and the provider would not be able to commence production of the material until after 11 January. I am the one ( customer) that has to keep emailing, phoning to ask for an update on when these blinds will be installed. Promises of a call back never eventuate. Customer Service is non-existent, do not do business with this company, they do not complete due diligence on your order prior to accepting your money and once they have that they really do not care. I am still chasing for information.

As I was not able to be present when our vertical blinds were installed at our Dulwhich Hill house , l was very disappointed to find the shonky and ugly way the brackets had been attached to the architrave. After complaining to the Sydney office, I was told " we can see nothing wrong" and " they are the only brackets and colour we have " .
very poor and and amateurish, we will not using Accent again .

The quality is good but the after sales is poor, they will not come out to see the problems, they make poor statements on photos sent in with the problems, unless you still have money to pay is the only way to make them fix the problem, they will not send you information on the awning gear box which is leaking, and I had to go to the fabric supplier for them to come out, they want the money but very poor service, and they like to blame you for incorrect size and install, I would not recommend them to any of my friends, and its a shame due to all my windows were installed by Accent, the management is not doing the right thing.

We had our blinds installed in Feb 1919. The money was paid to AAH Pty Ltd. Our Quote number is 67563.A. One blind motor was faulty and it took months to get them out to fix it. We now have one blind that has come out of its track. An amount of $110 was paid 2 weeks ago to get a serviceman out to repair it. I have phoned a week ago to find out how long it will take to get it repaired and was told they do not have a serviceman in our area. When they do we will be notified when he is coming. How long is a piece of string. We are still waiting. Not a happy customer. The woman on the phone was extremely rude and not helpful at all.

No after sale service, contacted store and was advised they would phone back. After 2 days not receiving a phone call I phoned again and was advised there was no record of my previous phone call. Someone did eventually phone back and I was told there was new owners and Accent would not service products installed by precious owner. New owner bought the coy and the product therefore should be servicing their product.
Very dissatisfied no service provided.

Customer service is too busy to help when their product is faulty. Horrible service and a horrible product. Second rate business importing bad products from china. I would steer clear of this business

They are the worst company I have ever met. No customer service, the lady un the phone is so rude, they are really bad on timing, they don’t do any of their promises, the blind is low quality, it is about 4 month they are fixing their mistakes on the blinds on our unit, cutting, changing &... resizing.
I don’t understand how the do lots of advertising on the radio. We are tired of them. Accent Blind is the worst.

Quote 69230.A
order was placed at the start of December and I called mid January to be told the order was ready, no one bothered to call. They booked an install day for 2 weeks later. When the installer came to install, he put the blinds up but didn’t have any of the 4 motors and only had 3 changers and no remotes. They are blaming the supplier. But at no point did they check the order before getting to my property. Poor business practice. When I called to complain the customer service person, [name removed], was rude, dismissive, argumentativ...

Quoted (quote No:68932A) and paid five weeks still not ready. Nobody from the company even give you a call and inform you about it. I called several time but unable to get answers wont return calls. They don't give a damn. It was a very bad experience. I never recommend to anyone.

Worst customer service I’ve ever experienced - paid $3000 for curtains and blinds, the curtains have a hold in and blinds marked, took a month to get someone round to take a simple picture then a month of calling on hold and following up constantly with rude customer service and unhelpful. Finally got a customer service manager and was promised call backs that didn’t happen, called again to have a big argument she was shouting at me and hung up. Asked for a refund they said no, asked for a manager they said no. Now have to wait 6 weeks for replacement goods with no compensation. Would never recommend this company to anyone it’s actually the worst people I’ve ever dealt with.

Pathetic!!!
Bought a near house full of plantation shutters from them 12 years ago. Attempted to organise a repair on one. After failure to return phone calls etc I had to pay a $99 service call to even get anyone to come here....well that’s what I thought. I was contacted today and advised that they are not doing any service calls on goods older than 10 years old! The reply to my question that the lifetime warranty means nothing and the reply was “Yes”.

Apparently it’s changed hands and it appears they are not upholding the lifetime warranty promise which is in writing.

Accent Blinds are pathetic!!!

Stay well away from them and if you thought you had a lifetime warranty well it’s now 10 years or whatever they want to make up!!

We paid a deposit in April and after 3.5 months on 18/7/18 had the one, bedroom curtain finally installed yesterday after having to chase the company many, many times. Installer had no common sense nor took responsibility that the curtain is at least 5cm too long, seams badly sewn and for other issues. Accent have not responded to emails or phone calls - customer service say 'someone' will get back. Eventually after two weeks of sending photos, phone calls and emails it was finally agreed that the faulty curtain would be collected and remade. O...