Accent Blinds

We had requested a quote for outdoor blinds and shutters. Was told they only quote in my area on a Saturday which is a less than convenient day for me with my work schedule but there was no budging, and I would be contacted on the evening prior to arrange a time. Kind of meant I had to keep myself available for the whole day. I was contacted by the sales rep on the Friday evening and informed that he would not be there on Saturday as his daughter had been unwell and he was helping his wife. That was fine, bit hard to get upset in those circumst...

$99 for a call out. My time for the service man was 3-5pm, he turns up at 4.55pm ,spends 2 mins, takes a photo and never heard back from accent again. It has taken me calling them to find it what was happening for the spare part. I still have not heard back from them in regard to fixing this issue and has been over 2 weeks. They are more than happy to take this fee but unsure what service I have received for my $99. I waited on the phone for half hour to chase them up for another time for this to be fixed call was then unanswered, called follow...

I called Accent Blinds because I thought they were a reputable company and they were the only company who would quote just before Xmas, so as I thought the price was reasonable and the process was easy, I went ahead. They were great, installation happened quickly and I was happy. Until 5 days later when a cord broke and I called for service. They wanted to send me a part so I could repair it myself. Are you kidding? I refused, also because it was on a stairwell and I'd need to climb a ladder on steps which I was not prepared to do. If I fell of...

Complained about blinds not reaching the full length of the window. Received attitude, then my windows where left bare for another 3 weeks until they could find a replacement (due to incorrect measurements). Replacements still did not reach the full length of the window. Customer service excuse said they would 'drop' into position. Years later still waiting for their supposed 'drop'. Complete waste of money.

Unhappy with customer service, installed $4,000+ worth of blinds , with one room's measurement missed, the error was discovered when the installer came to double check the measurements . Installer promised to sort out with the company, 8 weeks later installer came without the blinds for the windows that were missed out. Installer took the measurements again and said that he would follow up with the company, not trusting him completely, I followed up again, was promised the company will take action to order the missing window blinds. 2 weeks l...

I ordered blinds for 13 windows. The customer service was great. The installer is very nice, efficient, and does a great job. The product is what is disappointing. After spending $2,000, I expect the product to come in perfect condition. However, all but 2 of the blinds had scratches at the bottom of the blind and on the first several slats from the bottom up. Some had scratched slats all the way up. When I called about this, customer service was excellent and they worked to have all the scratched blinds and valances replaced by the manufacture...

My 4 simple roller blinds were nearly three weeks later than promised. There was no apology. I was first told a shipping container was late. Then I was told the 2 (small) changes I made caused the delay - however, the small changes were made at the final check measure so could not have caused any delay. I was also disappointed to learn that the blinds were made in Indonesia. Why Accent Blinds can't get simple roller blinds cut in Australia is beyond me. The blinds had a very strong chemical smell for a few days - now however, that has gon...

Accent Blinds rang me profusely until I rang them back to book a salesman to come out to our house, once he had given me a quote (without bringing any of his samples of the products I actually wanted to purchase) he left me to consider my options. There wasn't really anything to complain about at this point until 2 days later when I rang him to say go ahead with the order and he promised me that my blinds would be in 4 weeks later. He said I needed to send him an email confirmation of my order number and that the accounts department would take ...

We are yet to receive our blinds but I'm so [censored word removed] off with trying to arrange check measurements and installation dates. I had to ring them to arrange a time for the 2nd measurement. They said that they had been unable to contact me as they had the wrong number. What the one you quoted to me as the contact number that I've had for 26 years?

In trying to arrange a day for the blinds to be fitted [name removed] rang and left a message on my machine as I was at work. I rang back at 4:45 and got her answering machine which said...