Poor service and will not accept there mistakes
I had ordered 4 door lock cylinders with each cylinder needing an additional 4 keys cut for each cylinder. So, I had to take them back to get 4 keyed to differ cylinders as I was sent 4 cylinders that were keyed alike with 16 new cut keys that were all the same. The Adelaide store stated that I would not be charged extra to have the new keyed to differ cylinders get the extra 4 keys cut per cylinder. However, the newly cut keys were not cut in a professional way when I examined them on returning home all the cut keys had burrs from the cutting ...process and one set jammed in one of the cylinders. I returned the jammed cylinder with its badly cut keys to have the same keys re cut but the onsite lock smith stated that they would wear in and that its normal. I felt that the keys had been cut a tad high and all that was needed was a re cut. I left the Adelaide store in disgust and went to another lock smith who confirmed my thoughts and re cut the faulty keys. The fault is fixed and it only took 10 minutes. What poor service.
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