So good... should have done it sooner!
We had thirteen downlights swapped out to LED about a fortnight ago. Such fantastic service. Dmitri smiled as he did the job and left no mess. Best of all, after fourteen years living here, all of a sudden we have a decent amount of light in our living and kitchen areas! At long last. Thank you so much, Accredited Power!
A fantastic initiative and at a great price
I was a little sceptical when I read about the offer to change out my household halogen lights for LED's but I am so glad that I decided to go ahead. The young electrician, Dimitri, was just excellent and did a really great job. There were no 'hidden extras' and he made sure that I was totally satisfied with his work before finishing. I have nothing but high praise for him and the company he works for.
Non responsive on after Sales service/Warranty -NOT RECOMENDED
We had around 40 globes replaced approximately half with dimmers last week. The Electrician was courteous until the end when he was rushing it, refused to take his garbage with him or at least put in our bin. He did so after asking me if my hands were broken! He did not test the flash lights fitted. Subsequently I found that two of the flash lights were not working and one of the downlights. Some of them were flickering! My attempts to contact their customer service was really difficult, finally the "customer service" person said that they can ...send some globes in the mail and that if they were to come out to my home, there would be a call out fee. My response was that they have replaced perfectly functioning globes with defective ones and they had a responsibility to rectify. Eventually she said the she would ask the scheduler to call me, still waiting. When I received the invoice, I saw there was a nomination form which says all work done to my satisfaction and that I agree to "For the purpose of creating energy savings certificates in the ESS, this nomination entitles the Accredited Certificate Provider to create and own all energy savings in respect of each of the above activities at the implementation sites listed above, once they have been completed and energy savings have commenced." I was never shown this form, the Electrician asked me to sign confirming work had been completed but at no time showed me this nomination form. My signature appeared electronically on the form! I must say that I am extremely disappointed by their lack of after sales service! I also note in other reviews that their product is obsolete and no replacement globes are available- If this is correct then I will not recommend them. The NSW Government must hold this company to account.
Was skeptical at first but am a believer now!
Excellent!! I heard about this lighting replacement program on the radio a few weeks ago and thought i would give it a go. I have heard that there is a range of quality levels for LED's so i was skeptical that such a good value for money offer would provide high quality LED's. What i can say after i had the installation completed is that these lights are fantastic.
The light output is great, the look brilliant and the electrician knew what he was doing. Most importantly he cleaned up after himself, which is rare for the trades people i have h...ad in my home. He replaced 36 halogen lights and took all the rubbish, including the old lights, with him. The after sales service was also exceptional. A few weeks after the lights were changed a young girl from Accredited (Lana) called me up to make sure i was still happy with the product and to check in that everything was done to my satisfaction. This is a new level of service i have not encountered before. I'll be recommending this company to all my neighbours
Bulbs intermittently working. Terrible after-sales service
Beware!! Had 24 downlights installed two weeks ago. Were all working on the day of installation. The day after, one stopped working. A week later another stopped working. Now the third has gone. Sometimes they come back on. Tried organising for them to come back to fix the problem. They won't come. All they will do is send out one new globe. Not sure why I only get one when three are obviously faulty. But apparently they don't even have the globes in stock! No transformers were replaced on installation. I think I wasted my money on these people. Am going to seek assistance from Fair Trading.
I want to mark above the 5 star rating as it was that good, so Excellent PLUS...!!
Benjamin was excellent, friendly, courteous and efficient. At first and with me checked where new lights were to go and upon completion reviewed again with me what he had done. There was no mess, old globes taken away, everyone worked and they are just 'brilliant'...thank you and would recommend accordingly.
Easiest way to replace old halogen lighting.
Had 60 Halogen lights replaced by Dimitri, the electrician. Good communication, reliable service, cleaned up after the job and took away all the old globes. Came back to replace a few lights which would work better on a dimmer switch. Too easy and extremely cost effective. Already seeing a drop in the electricity bill.
Beautiful high quality lights, great price
We are over the moon with our lights! They installed 38 LED down lights for us and 4 flood lights outside which are bright and beautiful.
Really happy with the installer too who was courteous and friendly and he cleaned up after himself too.
Overall a great experience.
Beautiful lights, FANTASTIC service.
We are really happy with this entire experience. The globes look wonderful, they are bright and clear and the dimmable lights work brilliantly. But the reason for the 5 star review is the service. Our electrician was not only friendly, he ...did a great job and cleaned up after himself. Then a couple of weeks later their customer service team rang to ensure we were happy with everything. Really wonderful service and a very good price. Highly recommend them to anyone.
No Light At The End Of The Tunnel
Worst experience ever, difficult to get them to commit to an appointment, then they did not show up. Then they made another Appointment for two days time and once AGAIN, did NOT SHOW UP ! They also did not have the courtesy to telephone either. They argued that they would organise another time for the next day, but as I pointed out, only a fool would trust them after 2 broken promises. Better off paying the extra and having your own electrician do the job.
Questions & Answers
Does this offer replace the screw globes in downlights as well. All for $33.00 total?
Most of the 5 Star reviews are written in a similar way... "professional, polite, efficient ". So all of them look like fake reviews - especially when most of all the other reviews are rated at 1 Star.
Do you have an Accredited Power Saver program in the ACT?
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