SCAM of a company
You guys just can’t go into liquidation and not pay people that have paid for your services. Absolute scam this company is. Where is our money. Lawyers are getting involved!
No refund yet
Cancelled my parking 23/03/2020, was not traveling until 01/07/20, email stating refund within 2-3 days and a month later still no refund, have sent 3 emails and they have been ignored. Wont book again with this lot, also everybody that has not received a refund can legally sue this company not only for the full amount but also interest on your money, i am intending to do this as this company has not refunded a cent.
ACE Airport Parking
I have used the Airport parking many times, never had issues, very prompt service, and at reasonable and competitive pricing. Without hesitation would like to use it again when required. Thanks to the team!
Cancelled on the 1st April due to COVID19. Have yet to receive a refund. No response to email or phone calls. Unacceptable. Even if with the current situation, if a refund will take 28 days or more, this should at least be communicated. No information or responses is extremely poor business approach. You need to stop advertising that it takes 3 business days to refund. That is a lie.
Facebook page has been taken down too. Will be getting in touch with Consumer affairs to lodge a formal complaint.
Ace Parking - if you at least post a "Due to COVID19, refunds will be processed within .... ". This will boost customer confidence. The stress you are causing your customers is shameful.
Cannot contact them
Parked car and postpone due to travel issues now cannot contact them several calls emails nothing works
When you call the recording says send
E mail, after 3 email still no reply when call recording go on saying our friendly staff will with you as soon as Soon as possible but no one picks up
Did wrong by parking at this place
I did Park many times here
Understanding the current issue but they are even not bother to reply E mail to advise when can I take my car
No more parking here in future
Do not pay full refund when flexi-cancel is paid for
Close to the airport, attractive prices, clean buses, friendly staff. All good until there is an issue
Unfortunately, when I paid for flexi-cancellation, cancelled and did not receive the refund, they were impossible to deal with. They continuously said they paid it regardless of what my bank transaction record showed.
To add insult to injury, their terms and conditions provide no reference to flexi-cancellation meaning, they can choose to not give the full refund and there is nothing you can do as you have agreed to the terms and conditions.
I and my team will not be using the services again.
Cannot get full refund due to corona virus
In the event of recent corona outbreaks in Korea and Japan (which escalated over the weekend) even if you booked your carpark with ace only days ago, you cannot get back all your money if you decide to cancel. So pick wisely! We didn’t even use your product and it’s unsafe for our young kids to travel at this stage. I’d expect Amazon type level of customer service and sympathy but not with Ace’s team. Disappointed.
Excellent, hassle-free service
Used Ace for the first time recently and was very pleased with their service. We left our car with them for 2 weeks while we went overseas and all went very smoothly. They made it very easy - friendly, helpful service and prompt shuttlebus.
Provides a relaxing holiday
Always come back from holidays with peace of mind, and very friendly drivers picking me up within minutes of calling them. And my car is exactly as I left it.
Great park, good value. Good prices. Will use them again. Easy to find, quick print out of ticket and fast driver pickup. Drop off to terminal in only a few minutes
Amazing service. Very friendly and helpful staff. Very conveniently located and the pick up and drop off from the parking to the airport hardly takes a few minutes. Highly recommended
We have used this service multiple times over the years and find the company second to none.
They make travelling easy and give you peace of mind with your vehicle
Secure and excellent service
Used the service a couple time, the location is easy to access, secure. Our car got a flat battery when we come back, they are really helpful and help us to jumpstart the car too. Ace Parking is a much affordable option compare to parking at airport and provide similar convenience.
Great long term parking!
I have used ACE Airport Parking a number of times. They have always looked after my car and they have always been fast and reliable with their courtesy shuttle to and from the airport. Highly recommend them!
The only way to fly
Just a fab service, door to door at the airport. All staff are courteous, friendly and assist without hesitation. Have our 100% backing. Thank you we will be back.also have used the car wash facilities and also good
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|Discontinuation date||Mar 2020|
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