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Ace Rental Cars

Ace Rental Cars

3.8 from 328 reviews · View Statistics
See the Best Car Rental Services in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Harry
HarryGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 7 likes

Bad experience in Gold Coast

published

My family had a very bad experience with this company in Gold Coast. Upon arrival in the airport I found out that they do not have an office inside the airport and they will take you by a free shuttle to their depot to collect the car (that is why they are cheaper). Up to here it seems not too bad but be careful since their office is closing before 4pm and then there is no one there to pick you up and nobody answers the phone.
If you want to start a good holiday do not use their service.
At the end after 1 hour waiting for their shuttle, we had to take an Uber and pay an extra $70 to get to the hotel. After more than one month still I have not received any proper reply and no refund!!!

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
2/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
  • Verified

Charged $55 to my card a month later with zero explanation

published

I have had a terrible experience with this company. Firstly the lady who initially served my girlfriend and I had a seriously poor attitude about her but it's not something I was originally prepared to review on.

What has got me really fired up is that they are actively storing my credit card details over a month after the rental has passed and they decide to charge me $55 with zero explanation. No email, no phone call, nothing.

I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. They don't care about their customers.

Absolute trash.

Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
3/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
Tijana O.
Tijana O.Perth, WA
  • 2 reviews

I’d give them zero if I could

published
Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
3/5
Vehicle Condition
3/5
Incentivised Review No
Received Booked Vehicle Yes
  • Verified

Credit card Fraud by Ace car rentals

published
Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
5/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
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Eric
EricAustralia

Fraudulent toll charges

published

Rented a car from them, covered it under LinkT. After car was returned, a charge of $38 admin fees was charged on a 70cents toll charge. We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. This is definitely a false statement, and they refused to make any refund. This is licensed robbery.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
  • Verified

Excellent service

published

Even though not located at the airport, the pickup service was quick and pain free, check in was also quick and friendly. Overall, good value for money.
Car was in good condition, with more extras than we were expecting.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle Yes

No problems

published

Did an online hire. Customer service was good on arrival at Dunedin airport. Directed to the hire car in carpark but would have appreciated representative to accompany me to the car as it was dark and not easy to find among many other cars.
Very satisfied with the car - altho' older model it was well maintained and it suited my needs.

Booking Process
5/5
Vehicle Condition
4/5
Incentivised Review No
Received Booked Vehicle Yes
Pat Murphy
Pat MurphySouth East Queensland, QLD
  • 6 reviews

Awesome Rental

published

From the get go the whole experience was great, the minute we walked into the office we were greeted with a pleasant welcome. All the time we told of our options and how we could benefit from them. The car itself was a little bit dated and I did struggle a little to get comfortable behind the wheel but managed. We toured the North Island east coast as this was the only section of New Zealand that we hadn't toured. I have NO problems with our choice of vehicle, would hire again.The only fault we had was the door remote control failed.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeMazda 2
Received Booked Vehicle Yes

great holiday

published

Customer service was great, very polite, there were three customers and two staff, but I was acknowledged and told "won't be long" whilst the previous customer was being dealt with. Great little car, served my needs, as booked.

Value for Money
5/5
Transparency
4/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle Yes
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Excellent service

published

I used Ace rentals to drive from Queenstown to Christchurch. The car was very efficient and the service was great. Pickup and return was easy, the drive was very smooth.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Vehicle TypeNissan Bluebird
Received Booked Vehicle Yes
Debra
DebraHunter Region, NSW
  • 2 reviews

Great service

published

Couldn’t fault the service from pickup at airport to Ace depot to collect car. Car suited us 4 sisters perfectly for our 1 week getaway to the Mornington Peninsula- good fuel economy.
Drop off was just as good & no delay being shuttled back to Melb airport.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle Yes
Penelope S.
Penelope S.South East Queensland, QLD
  • 2 reviews
  • 1 like

The whole experience was excellent service.

published

The shuttle bus was almost immediate, both ways. The guys at the counter were approachable and happy to help out with doing the car assessment. Car issued was also perfect for us. But most of it was very affordable. Will always book with them.

Value for Money
5/5
Transparency
4/5
Customer Service
4/5
Booking Process
5/5
Incentivised Review No
Received Booked Vehicle Yes
Car Rental Services

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ACE! Lives up to it's name

published

As a frequent user, this time was no exception - excellent customer service all round. Prompt pick-up from Christchurch airport; great little car. Brilliant value for money. My goto car hire company.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
4/5
Incentivised Review No
Received Booked Vehicle Yes

Great to deal with

published

Hired car from Auckland Airport. We were picked up by shuttle bus promptly. Had a 15 minute wait for the car at the office.
The car ran perfectly for 5 days of rental.
Delivered car to Auckland CBD 30 minutes late. No problem at all. We were even given a lift to our hotel post rental.
An all round great experience with this company.

Value for Money
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
4/5
Incentivised Review No
Received Booked Vehicle Yes
Tim H
Tim HMelbourne
  • 2 reviews
  • 1 like

Good experience - very nice people to deal with-

published

I have rented from Ace several times and each experience has been good. The staff are very pleasant and helpful, the cars are fine and the prices reasonable. Since a bad experience dealing with another international car rental company (beginning with 'E') I have only used Ace when in New Zealand and will continue to do so.

Value for Money
4/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle Yes
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Questions & Answers

Ronnie
Ronnieasked

Where do you pick the car at Perth airport

No answers
Tony Williams
Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude
Henry Braudeasked

Do they offer loyalty programs?

1 answer
plop p.
plop p.

If they offered disloyalty programs they would be swamped

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