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Ace Rental Cars

Ace Rental Cars

3.8 from 329 reviews · View Statistics
See the Best Car Rental Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Ace Rental Cars

Reviews

4.4
29 reviews
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Rena I.
Rena I.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

First and last time

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
3/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle No, I received a better vehicle
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Tweed Caz
Tweed CazNew South Wales
  • 5 reviews
  • Verified

Toll overcharging

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
2/5
Incentivised Review No
Vehicle TypeMitsubishi Mirage
Received Booked Vehicle No, I received a better vehicle
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worst car rental experience ever

published

Instructions were to call for a shuttle once landed, they never answer. Tried for over 1 hour and missed an important celebration that I was in Sydney for. In the end it took 2 hrs to get a shuttle and car. There was 2 guys on customer service doing their best but hidden costs and poor communication makes this a terrible business

Value for Money
2/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
4/5
Incentivised Review No
Received Booked Vehicle No, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!

Not sure why I'm getting this???

published

So, got an email asking about the service this company had provided to us in Australia when renting one of their vehicles. To be honest, I cancelled this booking a few days of arriving to Australia so unsure why they keep emailing me for a review of their service.

I actually hired from Redspot, which proved much cheaper with full insurance and with a free upgrade, they were awesome.

Value for Money
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Received Booked Vehicle No, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Ronnie
Ronnieasked

Where do you pick the car at Perth airport

No answers
Tony Williams
Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude
Henry Braudeasked

Do they offer loyalty programs?

1 answer
plop p.
plop p.

If they offered disloyalty programs they would be swamped

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