First and last time
I have never used Ace before, but this is definitely the last time. My experience is the same as the other reviews. Overcharging, non existent shuttle service, upsells because the car I booked wasn't available and customer service non-existent and very very rude and dismissive. They couldn't care less. They've overcharged by $465 and I may as well write it off. From what I've figured, they're a hertz spin-off. Going by the reviews, the time and anguish I'm going to exert to get the refund isn't worth it. You're better off paying a little more a...nd going with another company directly. Never again. I rated the value for money low since in the end you pay more anyway and transparency low because they only make you aware AFTER they have your money. If I didn't take what they were offering me, I was looking at the prospect booking with another rental and getting my money back god knows when, if at all. I got a better vehicle, but that was only because they didn't have the one I booked AND I had to pay for the privilege of the better vehicle. The other option was to get a lesser vehicle and go through some third party called to request a refund.
I have used Ace Car Rental Sydney a couple of times The first time I got caught with the extortionate toll overcharging. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ...have also charged me for the same trip. Because the cost of renting from Ace was so much cheaper than its competitors I overlooked the shabby service and bad condition of the vehicles (you get what you pay for ) but in the long run I think it will be less expensive for me to use another car rental company
worst car rental experience ever
Instructions were to call for a shuttle once landed, they never answer. Tried for over 1 hour and missed an important celebration that I was in Sydney for. In the end it took 2 hrs to get a shuttle and car. There was 2 guys on customer service doing their best but hidden costs and poor communication makes this a terrible business
I find ACE good in all respects except the ease of telephone communicating with the office upon arrival at an airport. Inevitably your Voice Mail Box is FULL and no more calls may be accepted or there is no pick up.
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Not sure why I'm getting this???
So, got an email asking about the service this company had provided to us in Australia when renting one of their vehicles. To be honest, I cancelled this booking a few days of arriving to Australia so unsure why they keep emailing me for a review of their service.
I actually hired from Redspot, which proved much cheaper with full insurance and with a free upgrade, they were awesome.
Questions & Answers
Where do you pick the car at Perth airport
I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)
Do they offer loyalty programs?
If they offered disloyalty programs they would be swamped
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