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Ace Rental Cars

Ace Rental Cars

3.8 from 329 reviews · View Statistics
See the Best Car Rental Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Ace Rental Cars

Reviews

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Harry
HarryGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 7 likes

Bad experience in Gold Coast

published

My family had a very bad experience with this company in Gold Coast. Upon arrival in the airport I found out that they do not have an office inside the airport and they will take you by a free shuttle to their depot to collect the car (that is why they are cheaper). Up to here it seems not too bad but be careful since their office is closing before 4pm and then there is no one there to pick you up and nobody answers the phone.
If you want to start a good holiday do not use their service.
At the end after 1 hour waiting for their shuttle, we had to take an Uber and pay an extra $70 to get to the hotel. After more than one month still I have not received any proper reply and no refund!!!

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
2/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
voltron1124
voltron1124Metropolitan Adelaide, SA

Beware - they'll leave you stranded if 15 min late

published

Our flight was slightly late, called them 5.40pm to get the shuttle. They refused, saying and left us stranded saying they close at 6pm. Attitude was "sorry not my problem". They claimed they tried to call me however I had no missed calls and no voicemails and no texts. The worst customer service.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
Kerry Rose
Kerry RoseSouth East Queensland, QLD

Local people lovely but Woeful Service from start to finish -Lost booking, incorrect car and overcharged

published

They lost our booking TWICE. 5 Emails to get confirmation resent as the online system failed to send it.
I confirmed the car day before and STILL car was not there when we arrived so we were given a minivan in poor condition. Terrible driving and hard to park. THEN charged an extra 6 days as someone forgot to book the vehicle back in. Proof has now been sent three times showing our return flights out of Cairns as per our booking and been ignored totally on the over charge.
Never again

Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeKia Carnival
Received Booked Vehicle No, I received a worse vehicle
  • Verified

Charged $55 to my card a month later with zero explanation

published

I have had a terrible experience with this company. Firstly the lady who initially served my girlfriend and I had a seriously poor attitude about her but it's not something I was originally prepared to review on.

What has got me really fired up is that they are actively storing my credit card details over a month after the rental has passed and they decide to charge me $55 with zero explanation. No email, no phone call, nothing.

I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. They don't care about their customers.

Absolute trash.

Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
3/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
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Laura
LauraGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Not only a ‘budget’ car rental company, but lazy and horrible service too.

published
  • Thumbnail
  • Thumbnail
Value for Money
2/5
Transparency
3/5
Customer Service
1/5
Booking Process
3/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeHyundai Tucson
Received Booked Vehicle No, I received a worse vehicle
Tijana O.
Tijana O.Perth, WA
  • 3 reviews

I’d give them zero if I could

published
Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
3/5
Vehicle Condition
3/5
Incentivised Review No
Received Booked Vehicle Yes

Getting a one star because I can't give them none.

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
2/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
  • Verified

Credit card Fraud by Ace car rentals

published
Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
5/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
Giuseppe M
Giuseppe MSydney, NSW
  • 3 reviews
  • 6 likes
  • Verified

Horrible Horrible experience in Melbourne

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeCompact SUV
Received Booked Vehicle No, I received a worse vehicle
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Eric
EricAustralia

Fraudulent toll charges

published

Rented a car from them, covered it under LinkT. After car was returned, a charge of $38 admin fees was charged on a 70cents toll charge. We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. This is definitely a false statement, and they refused to make any refund. This is licensed robbery.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
  • Verified

Horrible experience! Avoid

published

We were excessively overcharged. They rejected Ins we got thru internet car company. Because we had previously pd for rental car were unable to back out. AVOID Ace in SJO CR area or you will be sorry.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Vehicle Condition
2/5
Incentivised Review No
Vehicle TypeSUV
Received Booked Vehicle No, I received a worse vehicle
Elizabeth S.
Elizabeth S.

Their vehicles have NO horsepower and Company is basicly selling Insurance.

Not happy Jan
Not happy JanGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Never again - will avoid all affiliates

published

I withheld from leaving a bad review and the situation has only worsened. I contacted Ace Rentals in June regarding their overcharge and issuing the wrong contract. Now in October, having corresponded with three different, slow or non-replying representatives who don't review the attached information I send, I've been quantitatively told to contact someone else. I was overcharged by $106, had additional hassles of toll charges because of the wrong contract and have been the only one persistent in resurrecting the case.

I don't know the company prior to booking but it seems fraudulent and the terrible customer service only makes me more firmly believe that their actions are purposeful.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Vehicle Condition
2/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
Car Rental Services

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Sophie Reynolds
Sophie ReynoldsSouth-Eastern Region, NSW
  • 6 reviews
  • 4 likes

WHAT A SCAM AND RIP OFF THIS MOB IS

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle
Traveller
TravellerSydney, NSW
  • Verified

Scammed in Sydney

published
Value for Money
4/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
2/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle
Keep on Looking
Keep on LookingMetropolitan Adelaide, SA

Worst car I have ever driven, seat has sunk causing back and neck pain

published

This car has caused me great back pain and headaches this week - it was rented as an 'emergency' and i will not rent from Ace Adelaide again. Have rented 2 previous cars from Adelaide and Brisbane, both much better than this, Base of seat and back of seat (Toyota Corolla) have 'sunk' causing posture to be way out of alignment.
Sorry Ace - last time.

Value for Money
1/5
Customer Service
5/5
Booking Process
3/5
Vehicle Condition
2/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle

Questions & Answers

Ronnie
Ronnieasked

Where do you pick the car at Perth airport

No answers
Tony Williams
Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude
Henry Braudeasked

Do they offer loyalty programs?

1 answer
plop p.
plop p.

If they offered disloyalty programs they would be swamped

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