Ace Rental Cars

Arrived on time in the Sydney airport and was at the shuttle spot at 12 Saturday.. called immediately as the instructions state - no answer … 12 calls later and 8x voice mails I find that they shut at 1 - too be then told too bad you didn’t follow the terms and conditions…
Rentalcars.com also refuse to credit you and just play games and completely lie

I have never used Ace before, but this is definitely the last time. My experience is the same as the other reviews. Overcharging, non existent shuttle service, upsells because the car I booked wasn't available and customer service non-existent and very very rude and dismissive. They couldn't care less. They've overcharged by $465 and I may as well write it off. From what I've figured, they're a hertz spin-off. Going by the reviews, the time and anguish I'm going to exert to get the refund isn't worth it. You're better off paying a little more a...

My family had a very bad experience with this company in Gold Coast. Upon arrival in the airport I found out that they do not have an office inside the airport and they will take you by a free shuttle to their depot to collect the car (that is why they are cheaper). Up to here it seems not too bad but be careful since their office is closing before 4pm and then there is no one there to pick you up and nobody answers the phone.
If you want to start a good holiday do not use their service.
At the end after 1 hour waiting for their shuttle, we had to take an Uber and pay an extra $70 to get to the hotel. After more than one month still I have not received any proper reply and no refund!!!

Our flight was slightly late, called them 5.40pm to get the shuttle. They refused, saying and left us stranded saying they close at 6pm. Attitude was "sorry not my problem". They claimed they tried to call me however I had no missed calls and no voicemails and no texts. The worst customer service.

They lost our booking TWICE. 5 Emails to get confirmation resent as the online system failed to send it.
I confirmed the car day before and STILL car was not there when we arrived so we were given a minivan in poor condition. Terrible driving and hard to park. THEN charged an extra 6 days as someone forgot to book the vehicle back in. Proof has now been sent three times showing our return flights out of Cairns as per our booking and been ignored totally on the over charge.
Never again

I have had a terrible experience with this company. Firstly the lady who initially served my girlfriend and I had a seriously poor attitude about her but it's not something I was originally prepared to review on.

What has got me really fired up is that they are actively storing my credit card details over a month after the rental has passed and they decide to charge me $55 with zero explanation. No email, no phone call, nothing.

I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. They don't care about their customers.

Absolute trash.

We booked this car hire through autoeurope.com. On their website nowhere does it state that the depo isn’t located at the airport. We called them when we got to Brisbane airport to find out where the desk was and they said it was there with all the other desks. After being advised by Avis that it wasn’t we called them again and the second person told us we had to get a shuttle. We went to the area where the shuttle but came and waited. After 15 minutes we called autoeurope . They said they would try and connect us through to ace but they couldn...

Two experiences with Ace - both terrible. 1st time rented Gold Coast and drove up to Brisbane and passed through a toll (one way only). Called Linkt and asked to buy a day pass and provided licence plate etc. and they charged my card a preauthorisation fee. I didn’t check back as assumed everything was okay and card was charged. A month later we get a bill from Ace for $45 (Including $35 admin fee). I got onto customer service who said if we can show proof of day pass being issued they would refund admin fee. Problem is Linkt didn’t have a reco...

I booked and paid for my rental some time in advance. Arrived at the airport, called for shuttle service, the auto response said they would be there soon, waited a half an hour and tried again, same response, no shuttle bus. Rang again for same response, finally 50 minutes later a bus arrived, the driver was rude and obnoxious and abusive to several passengers on the bus.
When we got to the reception, there was a huge queue, and it took more than 30 minutes just to get to the desk. When we finished paper work, I was told we had a 30 minute ...

Please be very careful before you give cards to car flexi. They will take money without your permission.
The auckland airport branch managers [name removed] and [name removed] are horrible people to deal with . They never return calls and someone should teach them the basics of customer service.

We had booked a car with Ace Rentals through carflexi.com. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. I would like ...

Horrible experience!! Worst car rental company ever! STAY AWAY!!! Booked with them for 5 days (270$). Paid in advance in October. Arrived at the airport, call for shuttle service, automated machine said they would come 'shortly'. Wait 20 min, nobody arrives. Call again, wait, then take uber to Melbourne. Call in the morning, the Melbourne office refuses to accept the call and the customer service says my reservation is marked as no show and my car has been given away. Money is so far LOST as they refuse to respond to my messages. Total SCAM! ST...

I have used Ace Car Rental Sydney a couple of times The first time I got caught with the extortionate toll overcharging. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ...

Rented a car from them, covered it under LinkT. After car was returned, a charge of $38 admin fees was charged on a 70cents toll charge. We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. This is definitely a false statement, and they refused to make any refund. This is licensed robbery.

We were excessively overcharged. They rejected Ins we got thru internet car company. Because we had previously pd for rental car were unable to back out. AVOID Ace in SJO CR area or you will be sorry.

I withheld from leaving a bad review and the situation has only worsened. I contacted Ace Rentals in June regarding their overcharge and issuing the wrong contract. Now in October, having corresponded with three different, slow or non-replying representatives who don't review the attached information I send, I've been quantitatively told to contact someone else. I was overcharged by $106, had additional hassles of toll charges because of the wrong contract and have been the only one persistent in resurrecting the case.

I don't know the company prior to booking but it seems fraudulent and the terrible customer service only makes me more firmly believe that their actions are purposeful.