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Ace Rental Cars

Ace Rental Cars

3.8 from 333 reviews · View Statistics
See the Best Car Rental Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Ace Rental Cars

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Ace caused me immense pain

published
Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeKia Rio
Received Booked Vehicle Yes
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Ben C.
Ben C.
  • 3 reviews
  • 1 like

RentalCars.com and this company are running a scam

published

Arrived on time in the Sydney airport and was at the shuttle spot at 12 Saturday.. called immediately as the instructions state - no answer … 12 calls later and 8x voice mails I find that they shut at 1 - too be then told too bad you didn’t follow the terms and conditions…
Rentalcars.com also refuse to credit you and just play games and completely lie

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
2/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle
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Rena I.
Rena I.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

First and last time

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
3/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle No, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
Harry
HarryGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 7 likes

Bad experience in Gold Coast

published

My family had a very bad experience with this company in Gold Coast. Upon arrival in the airport I found out that they do not have an office inside the airport and they will take you by a free shuttle to their depot to collect the car (that is why they are cheaper). Up to here it seems not too bad but be careful since their office is closing before 4pm and then there is no one there to pick you up and nobody answers the phone.
If you want to start a good holiday do not use their service.
At the end after 1 hour waiting for their shuttle, we had to take an Uber and pay an extra $70 to get to the hotel. After more than one month still I have not received any proper reply and no refund!!!

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
2/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
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Bek
BekSydney, NSW

Terrible shuttle service

published

Waited 40 minutes for the shuttle that still didn’t show up to take us back to the airport. Ended up having to catch a cab to arrive to the airport on time.

Nothing wrong with the car or pickup , apart from it not being at the airport.

Man behind the service counter was rude upon drop off and not helpful at all. Will never use this service again.

Value for Money
5/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
Similar opinion? Write a review on ProductReview.com.au!
voltron1124
voltron1124Metropolitan Adelaide, SA

Beware - they'll leave you stranded if 15 min late

published

Our flight was slightly late, called them 5.40pm to get the shuttle. They refused, saying and left us stranded saying they close at 6pm. Attitude was "sorry not my problem". They claimed they tried to call me however I had no missed calls and no voicemails and no texts. The worst customer service.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
Similar opinion? Write a review on ProductReview.com.au!
Kerry Rose
Kerry RoseSouth East Queensland, QLD

Local people lovely but Woeful Service from start to finish -Lost booking, incorrect car and overcharged

published

They lost our booking TWICE. 5 Emails to get confirmation resent as the online system failed to send it.
I confirmed the car day before and STILL car was not there when we arrived so we were given a minivan in poor condition. Terrible driving and hard to park. THEN charged an extra 6 days as someone forgot to book the vehicle back in. Proof has now been sent three times showing our return flights out of Cairns as per our booking and been ignored totally on the over charge.
Never again

Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeKia Carnival
Received Booked Vehicle No, I received a worse vehicle
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Charged $55 to my card a month later with zero explanation

published

I have had a terrible experience with this company. Firstly the lady who initially served my girlfriend and I had a seriously poor attitude about her but it's not something I was originally prepared to review on.

What has got me really fired up is that they are actively storing my credit card details over a month after the rental has passed and they decide to charge me $55 with zero explanation. No email, no phone call, nothing.

I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. They don't care about their customers.

Absolute trash.

Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
3/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
Similar opinion? Write a review on ProductReview.com.au!
Laura
LauraGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Not only a ‘budget’ car rental company, but lazy and horrible service too.

published
  • Thumbnail
  • Thumbnail
Value for Money
2/5
Transparency
3/5
Customer Service
1/5
Booking Process
3/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeHyundai Tucson
Received Booked Vehicle No, I received a worse vehicle
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Tijana O.
Tijana O.Perth, WA
  • 3 reviews

I’d give them zero if I could

published
Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
3/5
Vehicle Condition
3/5
Incentivised Review No
Received Booked Vehicle Yes
Similar opinion? Write a review on ProductReview.com.au!

Getting a one star because I can't give them none.

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
2/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Credit card Fraud by Ace car rentals

published
Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
5/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
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Car Rental Services

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Giuseppe M
Giuseppe MSydney, NSW
  • 3 reviews
  • 6 likes
  • Verified

Horrible Horrible experience in Melbourne

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeCompact SUV
Received Booked Vehicle No, I received a worse vehicle
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Tweed Caz
Tweed CazNew South Wales
  • 5 reviews
  • Verified

Toll overcharging

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
2/5
Incentivised Review No
Vehicle TypeMitsubishi Mirage
Received Booked Vehicle No, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
Eric
EricAustralia
  • 2 reviews

Fraudulent toll charges

published

Rented a car from them, covered it under LinkT. After car was returned, a charge of $38 admin fees was charged on a 70cents toll charge. We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. This is definitely a false statement, and they refused to make any refund. This is licensed robbery.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

Ronnie
Ronnieasked

Where do you pick the car at Perth airport

No answers
Tony Williams
Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude
Henry Braudeasked

Do they offer loyalty programs?

1 answer
plop p.
plop p.

If they offered disloyalty programs they would be swamped

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Get an answer from our members and Ace Rental Cars representatives

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