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Ace Rental Cars

Ace Rental Cars

3.8 from 333 reviews · View Statistics
See the Best Car Rental Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Simple Feedback.

published

I find ACE good in all respects except the ease of telephone communicating with the office upon arrival at an airport. Inevitably your Voice Mail Box is FULL and no more calls may be accepted or there is no pick up.

Value for Money
4/5
Transparency
5/5
Customer Service
4/5
Booking Process
4/5
Vehicle Condition
4/5
Incentivised Review No
Received Booked Vehicle No, I received a better vehicle
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Peter C
Peter C
  • 2 reviews

Great service, good car, good value

published

Was very happy with Hyundai Elantra that we hired for 14 days on South Island of NZ.
The customer service throughout was great - pick up and drop off was easy (close to Christchurch airport).
Price was very good. Will use ACE again.

Value for Money
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Vehicle TypeHyundai Elantra
Received Booked Vehicle Yes
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Always Use Ace

published

I fly to Queenstown regularly ALWAYS use Ace rental cars. Pickup is always so easy, staff are helpful and efficient. Best value for money, good cars always very clean and reasonably priced. I highly recommend.

Value for Money
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Vehicle TypeRed Hyundi
Received Booked Vehicle Yes
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Patricia
PatriciaSydney Surrounds, NSW
  • 2 reviews

Easy car hire

published

We hired a car from near Christchurch Airport. The courtesy bus picked us up and dropped us off. Car worked fine. We didn't get charged extra for cleaning or surprise hidden costs. GPS needed an update. Car hire was 6 months ago from submitting this review, so it is hard to remember anything significant worth mentioning.

Value for Money
5/5
Customer Service
5/5
Booking Process
4/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle Yes
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Graeme S
Graeme SSouth East Queensland, QLD
  • 4 reviews

Long delay

published

After prompt service last the wait was horrendous. I think we were there over 45 minutes. Others in front dithering about with credit cards etc. I think everybody should be pre-cleared and those with problems have a separate quew. The car was clean and tidy though and was impressed that a full set of damage photos were supplied to me before we left, especially as it was dark.I spotted a few in the half light so went back into the office to mention it and the attendant said they knew there were marks everywhere. That was when I was offered the photos.

Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Vehicle TypeHyundai Elantra
Received Booked Vehicle Yes
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Would use them again

published

Should have paid before picking up the car as none of my visa cards could be accepted at the office. Other than that the car was excellent would use ace car rentals again

Value for Money
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle Yes
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  • Verified

Ace Car Hire

published
Value for Money
5/5
Customer Service
4/5
Booking Process
4/5
Vehicle Condition
3/5
Incentivised Review No
Received Booked Vehicle Yes
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Would go with Ace again

published

Customer service excellent at Dunedin airport. car met my needs but seat not that comfortable for longer trips.it was Nissan Tilda so would choose something different next time. Cheap cost so good result

Value for Money
4/5
Customer Service
5/5
Booking Process
4/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeNissan tilda
Received Booked Vehicle Yes
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Ivan KM Ho
Ivan KM HoSydney, NSW
  • 2 reviews

Great Customer Service

published

The customer service staffs at Auckland airport are helpful and friendly. The pickup process was quick and easy. The car is well maintained except the tyres are indeed worrying. The car skips on several wet roads condition. These issues were highlighted during the car drop off at the Auckland office. Again, the staff is friendly and helpful.

Value for Money
5/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
4/5
Incentivised Review No
Vehicle TypeHyundai Santa Fe SM
Received Booked Vehicle Yes
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Ace rentals are my preferred supplier.

published

I suspected my vehicle was driven away by previous customer by mistake
Service was very friendly
Payments were accurate and good value for money
Personal holiday and car was economical and suitable for the role

Value for Money
5/5
Customer Service
4/5
Booking Process
4/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle
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Helen
HelenSydney Surrounds, NSW
  • 3 reviews

Fast, efficient and great price

published

Although not at the airport the pickup to nearby location was fast. Vehicle was waiting for us and was as described, a little older but clean and in good condition. Service was good at pickup and drop off, all in all a good experience and the price was excellent.

Value for Money
5/5
Customer Service
5/5
Booking Process
4/5
Vehicle Condition
4/5
Incentivised Review No
Received Booked Vehicle Yes
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Value For Money

published

Front line staff friendly and clear accurate info about petrol stations and were to park the vehicle . All payment and bonds completed as stated. Vehicle clean and served its purpose

Value for Money
4/5
Customer Service
3/5
Booking Process
4/5
Vehicle Condition
3/5
Incentivised Review No
Received Booked Vehicle Yes
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Great vehicle.

published

Great vehicle - Just the right size. Staff were friendly and prompt.
The pick up was on time and where it supposed to be.
Drop off was easy and quick and dropped us back to the airport.

Value for Money
4/5
Customer Service
5/5
Booking Process
5/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle Yes
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Questions & Answers

Ronnie
Ronnieasked

Where do you pick the car at Perth airport

No answers
Tony Williams
Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude
Henry Braudeasked

Do they offer loyalty programs?

1 answer
plop p.
plop p.

If they offered disloyalty programs they would be swamped

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Get an answer from our members and Ace Rental Cars representatives

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