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Ace Rental Cars

Ace Rental Cars

3.8 from 329 reviews · View Statistics
See the Best Car Rental Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Ace Rental Cars

Reviews

1.8
16 reviews
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Reviewer Photos & Videos

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voltron1124
voltron1124Metropolitan Adelaide, SA

Beware - they'll leave you stranded if 15 min late

published

Our flight was slightly late, called them 5.40pm to get the shuttle. They refused, saying and left us stranded saying they close at 6pm. Attitude was "sorry not my problem". They claimed they tried to call me however I had no missed calls and no voicemails and no texts. The worst customer service.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
Kerry Rose
Kerry RoseSouth East Queensland, QLD

Local people lovely but Woeful Service from start to finish -Lost booking, incorrect car and overcharged

published

They lost our booking TWICE. 5 Emails to get confirmation resent as the online system failed to send it.
I confirmed the car day before and STILL car was not there when we arrived so we were given a minivan in poor condition. Terrible driving and hard to park. THEN charged an extra 6 days as someone forgot to book the vehicle back in. Proof has now been sent three times showing our return flights out of Cairns as per our booking and been ignored totally on the over charge.
Never again

Value for Money
3/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeKia Carnival
Received Booked Vehicle No, I received a worse vehicle
Laura
LauraGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Not only a ‘budget’ car rental company, but lazy and horrible service too.

published
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Value for Money
2/5
Transparency
3/5
Customer Service
1/5
Booking Process
3/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeHyundai Tucson
Received Booked Vehicle No, I received a worse vehicle

Getting a one star because I can't give them none.

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
2/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
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Giuseppe M
Giuseppe MSydney, NSW
  • 3 reviews
  • 6 likes
  • Verified

Horrible Horrible experience in Melbourne

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeCompact SUV
Received Booked Vehicle No, I received a worse vehicle
  • Verified

Horrible experience! Avoid

published

We were excessively overcharged. They rejected Ins we got thru internet car company. Because we had previously pd for rental car were unable to back out. AVOID Ace in SJO CR area or you will be sorry.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Vehicle Condition
2/5
Incentivised Review No
Vehicle TypeSUV
Received Booked Vehicle No, I received a worse vehicle
Elizabeth S.
Elizabeth S.

Their vehicles have NO horsepower and Company is basicly selling Insurance.

Not happy Jan
Not happy JanGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Never again - will avoid all affiliates

published

I withheld from leaving a bad review and the situation has only worsened. I contacted Ace Rentals in June regarding their overcharge and issuing the wrong contract. Now in October, having corresponded with three different, slow or non-replying representatives who don't review the attached information I send, I've been quantitatively told to contact someone else. I was overcharged by $106, had additional hassles of toll charges because of the wrong contract and have been the only one persistent in resurrecting the case.

I don't know the company prior to booking but it seems fraudulent and the terrible customer service only makes me more firmly believe that their actions are purposeful.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Vehicle Condition
2/5
Incentivised Review No
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
Sophie Reynolds
Sophie ReynoldsSouth-Eastern Region, NSW
  • 6 reviews
  • 4 likes

WHAT A SCAM AND RIP OFF THIS MOB IS

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle
Traveller
TravellerSydney, NSW
  • Verified

Scammed in Sydney

published
Value for Money
4/5
Transparency
1/5
Customer Service
1/5
Booking Process
4/5
Vehicle Condition
2/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle
Car Rental Services

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Keep on Looking
Keep on LookingMetropolitan Adelaide, SA

Worst car I have ever driven, seat has sunk causing back and neck pain

published

This car has caused me great back pain and headaches this week - it was rented as an 'emergency' and i will not rent from Ace Adelaide again. Have rented 2 previous cars from Adelaide and Brisbane, both much better than this, Base of seat and back of seat (Toyota Corolla) have 'sunk' causing posture to be way out of alignment.
Sorry Ace - last time.

Value for Money
1/5
Customer Service
5/5
Booking Process
3/5
Vehicle Condition
2/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle

Ace rentals are my preferred supplier.

published

I suspected my vehicle was driven away by previous customer by mistake
Service was very friendly
Payments were accurate and good value for money
Personal holiday and car was economical and suitable for the role

Value for Money
5/5
Customer Service
4/5
Booking Process
4/5
Vehicle Condition
5/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle
Determined2b
Determined2bHunter Region, NSW
  • 11 reviews
  • 8 likes
  • Verified

A budget service with budget results. Time lost and inconsistent information, lack of CARE

published
Value for Money
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Vehicle TypeSuzuki Grand Vitara
Received Booked Vehicle No, I received a worse vehicle
Car Rental Services

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So many things wrong with this company

published

I was charged almost four months later due to a "system error".
Had I been advised that the site was not at the airport I would never have booked, the 20 minute wait for a shuttle was incredibly inconvenient.
The car I was given had faulty breaks - they felt like they were about to snap every time I came to a stop even if I was only moving slowly.
I was downgraded in car yet still charged the full amount for my original car - I booked a Toyota Corolla and was given a Suzuki swift. Which is card inferior.

Value for Money
1/5
Customer Service
1/5
Booking Process
1/5
Vehicle Condition
1/5
Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle

Questions & Answers

Ronnie
Ronnieasked

Where do you pick the car at Perth airport

No answers
Tony Williams
Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude
Henry Braudeasked

Do they offer loyalty programs?

1 answer
plop p.
plop p.

If they offered disloyalty programs they would be swamped

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