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Ace Rental Cars

Ace Rental Cars (page 2 of 10)

3.8 from 328 reviews · View Statistics
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Sophie Reynolds
Sophie ReynoldsSouth-Eastern Region, NSW
  • 6 reviews
  • 4 likes

WHAT A SCAM AND RIP OFF THIS MOB IS

published
Value for Money
1/5
Transparency
1/5
abdul
abdulSouth East Queensland, QLD
  • 8 reviews
  • 15 likes

Went very smooth

published

At ace car rentals the staff are friendly it was cheap to hire the car all transaction went smooth it's a $250 bond payment which they put a hold on your account so make sure the bond money is there.
There is also a shuttle bus service that pick you up from the airport and take you back.
Overall everything went smooth will definitely be hiring my next car from ace car rentals.

Value for Money
5/5
Transparency
4/5
dandb clays
dandb clays
  • 3 reviews
  • 1 like

no problems all easy

published

easy to find near city and airport , no long wait very helpful at desks and gave directions and also a few tips .about the areas you are driving into which is extremely helpful . car was fine no problems with it at all .

Value for Money
5/5
Transparency
5/5
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The reviewer stated that an incentive was offered for this review

Traveller
TravellerSydney, NSW
  • Verified

Scammed in Sydney

published
Value for Money
4/5
Transparency
1/5
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Excellent Value

published

We hired a car from Ace Car Rentals in Cairns. The staff there were incredibly friendly and helpful. Ours was a "mystery" car which turned out to be a late model Hyundai i30 and it was fabulous. Would definitely rent from Ace again and thanks to the staff at Cairns for their professionalism.

Value for Money
5/5
Transparency
5/5
Ron S
Ron SSouth East Queensland, QLD

Suited our needs perfectly

published

The vehicle was perfect for our needs, sightseeing Adelaide and the surrounding winery regions and other attractions. Great service, friendly staff and most importantly, no waiting. We would highly recommend Ace Rental Cars.

Value for Money
5/5
Transparency
5/5

Car hire

published

Easy to book, friendly, helpful staff very relaxed atmosphere in the office which was good as it was the first time I had collected a vehicle without my husband. Only thing I would say is the car had a stale smoking smell.

Value for Money
5/5
Transparency
4/5
  • Verified

Excellent service

published

Even though not located at the airport, the pickup service was quick and pain free, check in was also quick and friendly. Overall, good value for money.
Car was in good condition, with more extras than we were expecting.

Value for Money
5/5
Transparency
5/5
Ian
IanPerth, WA

Good Service - Provided with an upgrade

published

They were a bit under the pump but responded politely and quickly to each customer
Payments made when booking vehicle
Vehicle was different to the one ordered - supplied an upgraded vehicle
Travel to see family. Vehicle exceeded my needs but I really liked the upgrade

Value for Money
5/5
Transparency
5/5
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No problems

published

Did an online hire. Customer service was good on arrival at Dunedin airport. Directed to the hire car in carpark but would have appreciated representative to accompany me to the car as it was dark and not easy to find among many other cars.
Very satisfied with the car - altho' older model it was well maintained and it suited my needs.

Booking Process
5/5
Vehicle Condition
4/5

Simple Feedback.

published

I find ACE good in all respects except the ease of telephone communicating with the office upon arrival at an airport. Inevitably your Voice Mail Box is FULL and no more calls may be accepted or there is no pick up.

Value for Money
4/5
Transparency
5/5

Good hire.

published

All good thanks. would use again.
Car was fine and economical.
Appreciate the insurance cover.
Cheers. Appreciate the vehcile hire and hope this is the last survey I will have to endure as im pretty sure i jave been asked to complete a few now, for Ace.

Value for Money
5/5
Transparency
5/5
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Pat Murphy
Pat MurphySouth East Queensland, QLD
  • 6 reviews

Awesome Rental

published

From the get go the whole experience was great, the minute we walked into the office we were greeted with a pleasant welcome. All the time we told of our options and how we could benefit from them. The car itself was a little bit dated and I did struggle a little to get comfortable behind the wheel but managed. We toured the North Island east coast as this was the only section of New Zealand that we hadn't toured. I have NO problems with our choice of vehicle, would hire again.The only fault we had was the door remote control failed.

Value for Money
5/5
Transparency
5/5

great holiday

published

Customer service was great, very polite, there were three customers and two staff, but I was acknowledged and told "won't be long" whilst the previous customer was being dealt with. Great little car, served my needs, as booked.

Value for Money
5/5
Transparency
4/5

As per usual an excellent service.

published

This is our fourth hire with Ace and everything was as we anticipated. We also were given an upgrade , the vehicle was clean and well maintained.All staff were very helpful and prompt with any queries.

Value for Money
5/5
Transparency
4/5

Excellent service

published

I used Ace rentals to drive from Queenstown to Christchurch. The car was very efficient and the service was great. Pickup and return was easy, the drive was very smooth.

Value for Money
5/5
Transparency
5/5
Debra
DebraHunter Region, NSW
  • 2 reviews

Great service

published

Couldn’t fault the service from pickup at airport to Ace depot to collect car. Car suited us 4 sisters perfectly for our 1 week getaway to the Mornington Peninsula- good fuel economy.
Drop off was just as good & no delay being shuttled back to Melb airport.

Value for Money
5/5
Transparency
5/5
nikky
nikkyMetropolitan Adelaide, SA
  • 2 reviews

great price

published

the car was a great price. the service was good. when I booked it said I would get a double upgrade. the car they tried to give me was not an upgrade and was only when I mentioned it that they changed the car. while I had the car I got a call (not from Ace) saying the car I rented was abandoned on the motorway. they had all my details so wondering if there computer system was hacked into.

Value for Money
4/5
Transparency
4/5

Absolutely brilliant service

published

We booked a car via Ace and there was a small issue with the Navman connection and as we were travelling from Melbourne to Queensland and back it was important that it was working. They upgraded us to another more expensive car with out any problems and no extra charge. The vehicle was fantastic, clean and very comfortable and met our needs perfectly. The bond held was returned on the same day we returned the vehicle and we can not fault the customer service at all, it was perfect. The driver of the bus to and from the airport to the Ace Rental depot was brilliant and put all of our luggage into the bus so in that respect that was brilliant also, so to round it up the service was faultless and friendly, the brilliant.

Value for Money
5/5
Transparency
5/5

Clean car, great service.

published

The customer service was faultless, the car was as advertised and there were no hidden costs. All in all great value! Would definitely recommend to friends travelling to New Zealand.

Incentivised Review No
Penelope S.
Penelope S.South East Queensland, QLD
  • 2 reviews
  • 1 like

The whole experience was excellent service.

published

The shuttle bus was almost immediate, both ways. The guys at the counter were approachable and happy to help out with doing the car assessment. Car issued was also perfect for us. But most of it was very affordable. Will always book with them.

Value for Money
5/5
Transparency
4/5

ACE! Lives up to it's name

published

As a frequent user, this time was no exception - excellent customer service all round. Prompt pick-up from Christchurch airport; great little car. Brilliant value for money. My goto car hire company.

Value for Money
5/5
Transparency
5/5

Smooth rental expirience

published

The car I booked a Toyota Corrolla or similar was actually a Yaris when I collected it which made for a tight fit with our luggage & a baby with car seat. I think it's a big stretch between these two and I ought to have been a bit more forceful & demanded what had I paid for. The staff were very friendly & efficient and this calmed the situation greatly, I don't like conflict but there's a lesson there for me. The car was small but otherwise did the trips we had planned for the 10 days & once we had off loaded the luggage was fine.

Value for Money
4/5
Transparency
4/5
Baron v.
Baron v.South East Queensland, QLD
  • Verified

Added extra and miles from the airport

published

No office in the airport. As a tourist I did not have a Australian sim card so it was quite expensive to be on hold for several minutes listening to Vivaldi four seasons or other generic "held in a queue" to get picked up. When the mini bus arrived we drove for several minutes around the back of the runway. Cars were old and had high mileage. No maps or info how to navigate out of Sydney. Returned the car and had to wait 40 mins to drive back to the airport. Had a invoice 2 months later saying I was being charged $35 admin charge for a $3 bridge toll and 2 motorway tolls. Totally unproportional. Would never use again

Value for Money
1/5
Transparency
1/5
Terese
TereseSouth East Queensland, QLD

phone calls not answered had to wait for shuttle weren’t offered toll cover to many hidden charges Triple quoted price

published

Customer service was ok after initial wait to be picked
Wasn’t told about other payments
Not the same as I booked or was expecting
Used for Leisure, yes met our needs

Value for Money
2/5
Transparency
3/5
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