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Ace Rental Cars

Ace Rental Cars (page 2 of 17)

3.9 from 321 reviews

Reviews

3.9

321 reviews
5
(185)
4
(53)
3
(7)
2
(16)
1
(60)
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dandb clays

dandb clays

  • 3 reviews

no problems all easy

published

easy to find near city and airport , no long wait very helpful at desks and gave directions and also a few tips .about the areas you are driving into which is extremely helpful . car was fine no problems with it at all .

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Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
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The reviewer stated that an incentive was offered for this review

Traveller

TravellerSydney, NSW

  • Verified customer

Scammed in Sydney

published
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Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
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Excellent Value

published

We hired a car from Ace Car Rentals in Cairns. The staff there were incredibly friendly and helpful. Ours was a "mystery" car which turned out to be a late model Hyundai i30 and it was fabulous. Would definitely rent from Ace again and thanks to the staff at Cairns for their professionalism.

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Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle No, I received a better vehicle
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Ron S

Ron SSouth East Queensland, QLD

Suited our needs perfectly

published

The vehicle was perfect for our needs, sightseeing Adelaide and the surrounding winery regions and other attractions. Great service, friendly staff and most importantly, no waiting. We would highly recommend Ace Rental Cars.

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Value for Money

Car hire

published

Easy to book, friendly, helpful staff very relaxed atmosphere in the office which was good as it was the first time I had collected a vehicle without my husband. Only thing I would say is the car had a stale smoking smell.

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Customer Service
Value for Money
  • Verified customer

Excellent service

published

Even though not located at the airport, the pickup service was quick and pain free, check in was also quick and friendly. Overall, good value for money.
Car was in good condition, with more extras than we were expecting.

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Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Ian

IanPerth, WA

Good Service - Provided with an upgrade

published

They were a bit under the pump but responded politely and quickly to each customer
Payments made when booking vehicle
Vehicle was different to the one ordered - supplied an upgraded vehicle
Travel to see family. Vehicle exceeded my needs but I really liked the upgrade

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Customer Service
Value for Money
Vehicle Condition
Vehicle TypeToyota Camry
Received Booked Vehicle No, I received a better vehicle
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No problems

published

Did an online hire. Customer service was good on arrival at Dunedin airport. Directed to the hire car in carpark but would have appreciated representative to accompany me to the car as it was dark and not easy to find among many other cars.
Very satisfied with the car - altho' older model it was well maintained and it suited my needs.

Booking Process
Vehicle Condition
Received Booked Vehicle Yes

Simple Feedback.

published

I find ACE good in all respects except the ease of telephone communicating with the office upon arrival at an airport. Inevitably your Voice Mail Box is FULL and no more calls may be accepted or there is no pick up.

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Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
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Good hire.

published

All good thanks. would use again.
Car was fine and economical.
Appreciate the insurance cover.
Cheers. Appreciate the vehcile hire and hope this is the last survey I will have to endure as im pretty sure i jave been asked to complete a few now, for Ace.

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Value for Money
Vehicle TypeToyota Corolla
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Pat Murphy

Pat MurphySouth East Queensland, QLD

  • 4 reviews

Awesome Rental

published

From the get go the whole experience was great, the minute we walked into the office we were greeted with a pleasant welcome. All the time we told of our options and how we could benefit from them. The car itself was a little bit dated and I did struggle a little to get comfortable behind the wheel but managed. We toured the North Island east coast as this was the only section of New Zealand that we hadn't toured. I have NO problems with our choice of vehicle, would hire again.The only fault we had was the door remote control failed.

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Value for Money
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Vehicle Condition
Vehicle TypeMazda 2
Received Booked Vehicle Yes
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great holiday

published

Customer service was great, very polite, there were three customers and two staff, but I was acknowledged and told "won't be long" whilst the previous customer was being dealt with. Great little car, served my needs, as booked.

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Value for Money
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Received Booked Vehicle Yes
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As per usual an excellent service.

published

This is our fourth hire with Ace and everything was as we anticipated. We also were given an upgrade , the vehicle was clean and well maintained.All staff were very helpful and prompt with any queries.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Camry
Received Booked Vehicle No, I received a better vehicle
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Excellent service

published

I used Ace rentals to drive from Queenstown to Christchurch. The car was very efficient and the service was great. Pickup and return was easy, the drive was very smooth.

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Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan Bluebird
Received Booked Vehicle Yes
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Debra

DebraHunter Region, NSW

Great service

published

Couldn’t fault the service from pickup at airport to Ace depot to collect car. Car suited us 4 sisters perfectly for our 1 week getaway to the Mornington Peninsula- good fuel economy.
Drop off was just as good & no delay being shuttled back to Melb airport.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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nikky

nikkyMetropolitan Adelaide, SA

  • 2 reviews

great price

published

the car was a great price. the service was good. when I booked it said I would get a double upgrade. the car they tried to give me was not an upgrade and was only when I mentioned it that they changed the car. while I had the car I got a call (not from Ace) saying the car I rented was abandoned on the motorway. they had all my details so wondering if there computer system was hacked into.

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Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Camry
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Absolutely brilliant service

published

We booked a car via Ace and there was a small issue with the Navman connection and as we were travelling from Melbourne to Queensland and back it was important that it was working. They upgraded us to another more expensive car with out any problems and no extra charge. The vehicle was fantastic, clean and very comfortable and met our needs perfectly. The bond held was returned on the same day we returned the vehicle and we can not fault the customer service at all, it was perfect. The driver of the bus to and from the airport to the Ace Rental depot was brilliant and put all of our luggage into the bus so in that respect that was brilliant also, so to round it up the service was faultless and friendly, the brilliant.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Camry
Received Booked Vehicle No, I received a better vehicle
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Clean car, great service.

published

The customer service was faultless, the car was as advertised and there were no hidden costs. All in all great value! Would definitely recommend to friends travelling to New Zealand.

Penelope S.

Penelope S.South East Queensland, QLD

  • 2 reviews
  • 1 like

The whole experience was excellent service.

published

The shuttle bus was almost immediate, both ways. The guys at the counter were approachable and happy to help out with doing the car assessment. Car issued was also perfect for us. But most of it was very affordable. Will always book with them.

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Customer Service
Value for Money
Booking Process
Received Booked Vehicle Yes
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ACE! Lives up to it's name

published

As a frequent user, this time was no exception - excellent customer service all round. Prompt pick-up from Christchurch airport; great little car. Brilliant value for money. My goto car hire company.

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Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Questions & Answers

Ronnie

Ronnieasked

Where do you pick the car at Perth airport

No answers
Tony Williams

Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude

Henry Braudeasked

Do they offer loyalty programs?

No answers

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