Amazing quality, great value for money, friendly and helpful staff!
Build has been managed so well, been in communication at every step.
The workmanship has been stellar so so far, no issues there and each inspection has been thorough.
Pre-construction was a breeze, free colour selection with a designer, wide range of choices, changes were free other than materials cost.
Excellent communication and customer service experience
We just entered into a contract with Achieve Homes to build a project home. Through the whole pre-contract period we received a lot of useful advice from Jad, who always respond professionally in a super quick manner. Although we are still waiting for the construction to get started, we would like to give our praise to Jad and Achieve Homes for the excellent communication and customer service experience in the past three months.
Good Work Aditi
I really appreciate your work throughout the pre-construction process. You have been very supportive in understanding the Client's requirements and provide any alternative solutions when required. You were easy to contact and responded quickly with relevant information. I didn't have any issues in finalising all my electrical and joinery plans.
Second to none!
Jad has been an absolute pleasure to work with so far in our home building journey. He has been so patient and helpful in answering all our questions and queries and his communication is second to no one. We’re so excited to continue this journey with fantastic support from Achieve
All i can say is Jad was excellent in what he does. Our experienced with him so far are really great. He is pleasant, knowledgeable and always answers enquiries. He makes our journey easy. Thank you Jad for all your assistance on our home journey. We wont forget you. CC
Pre-construction experience: excellent service
Excellent experience. Aditi, our Project Coordinator, has been very supportive. Easy to contact and answer our queries as soon as she can. Email sent to us to give information on where we are up to and what has been done. All are managed on time as how she reassure us. Thank you Aditi.
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Absolutely thrilled with our choice.
We couldn't be happier with the contact that we have had with Jad from the Googong office. Nothing was a hassle and he was more than accommodating with any and all of our queries. We are so happy with our choice to go with Achieve Homes and Jad has made that choice even easier with his attention to detail and feedback.
Beautiful House and so much Patience!
From the very beginning of us looking at a house design, Achieve stood out from the rest. It's so nice walking into a display home that the price includes land, we walked out of so many we liked because they were $750k PLUS land, we don't have that type of money! Jad was amazingly helpful through the 3 year process of us saving and finding the perfect block. We then had the pleasure of working with Jo (who has sadly since moved on from Achieve), she helped us choose our colours (survived a meltdown by me on the colours we had chosen of the kitc...hen cupboards) and was always available. Then we finished with Daniel. Daniel was our site supervisor and kept everything on track, especially during Covid. He also survived my many queries and a couple of tantrums. He was so patient with me and was happy to help wherever he could. We are now in our final maintenance stage and soon will be out of their hair. The main thing I can say is that Achieve isn't one of those companies where the smallest detail is an added cost, of course there are upgrades and such, but if you want House A with Pack 2 then that is what you pay for. The result of our house is absolutely lovely, very well built and we couldn't have asked for more. Daniel and Jad are amazing if you want support and a hand held through your building process. Nothing is too hard and they were honest when I had questions which I really liked. We will be telling all our friends and family to build with Achieve!
Can't wait to move into our dream home!
We are building our very first home just outside of Canberra, and were initially going to go with another builder. However we were sorely unimpressed with the customer service from the other builder, who kept trying to up-sell us on everything and told us that a lot of design ideas that we had were unachievable. That same day, we went to look at the other display homes and met Abdal, who from day one has made it clear that our dream home is "Achieve"-able! Abdal has gone above and beyond to make sure that we have been satisfied with every as...pect of our plan, has been realistic about costs and timeframes, and has just been an all around professional. He is warm, friendly, and will make you feel confident about each step of the planning process. My husband and I are so grateful to Abdal for his help, and for answering our endless emails, phone calls and questions (sorry Abdal!), always with a smile on his face and a willingness to help. We cannot wait to move into our beautiful Achieve home in 2021 - thanks Abdal!
Professional and knowledgeable
We have been working with Adam De Pasquale, Sales & Marketing Manager of Achieve Homes since June 2020. Adam's knowledge of the construction industry is very obvious. He is very professional, has brilliant communication skills and is easy to deal with. Adam offers feedback on design and inclusions which is very useful to us as we proceed through the design stage of our reasonably non-standard home build. We have had some disagreements during the sales process however Adam has always remained completely professional and willing to work to find a solution that satisfies both parties.
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Best customer service ever!!!
Jad has walked us through every step of developing our house plans and has thoroughly explained each and every one of our questions. Where he’s not been sure, he’s confirmed and got back to us. He’s gone over and above. We are excited and looking forward to our new home.
On going process of acquiring new house
The representative of achieve homes is so approachable, willing to help and guide you along the process and objective in dealing with the clients to achieve the most desired results of the client perspective. Likewise, achieve home representative is always open and ready to bargain ideas to make the clients happy and more enthusiastic in pursuing their goal of getting new house at their level of satisfaction.
I've heard it's rare for a build to go smoothly, this must be the exception
Kane Farrow has been my project manager for my build in Strathnairn ACT.
He has been absolutely fantastic to deal with, is friendly and courteous, and always stays in touch with me about my build and is contactable if I need anything from him. He has never made me feel like I am bugging him which I appreciate given this is not exactly a few hundred dollars I'm handing over.
Kane has demonstrated outstanding commitment to ensuring my build is progressing as quickly as possible without cutting any corners, and has been ahead of schedule the w...hole way so far (up to tiling), which he clearly has had a hand in achieving and takes pride in. He runs through all of the details of each stage of completion with me at site visits and what has been done and why, which is not always obvious to the untrained eye. Kane always identifies any issues upfront and lets me know when and how they will be resolved, not that there were many! Just very minor things which in itself speaks volumes of Kane as this demonstrated that I could trust him to let me know about issues even if there was no way I would pick up on it. Very happy with Kane and I would recommend him to anyone thinking of building!
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Great experience and service throughout!
Working with Achieve Homes has been a great pleasure. The service we have received from the initial enquiry has been unmatched. The team has given us great confidence in building our first home and we couldn’t be more grateful. Would highly recommend to anyone planning to build in the future.
Large family build
From our fist meeting we instinctively knew we wanted to go with Jad and Achieve. Jad was so welcoming, honest and easy to deal with. After lots of research and comparisons, we were confident of our decision to go with achieve.
We had very specific wants and needs for our large family including our special needs son.
Jad and the design team helped us create the perfect solution that suited every member of the house.
Great pre construction from Aditi and the team at Achieve Homes. Any time I’ve had questions, they have been extremely helpful. Aditi and pre construction team have been prompt, polite and professional. There was a small issue with a floor selection and Aditi picked it up and rectified the problem straight away. Thanks Achieve for a great experience so far.
Delay in Building Permit
Achieve homes try to do everything to turn your dream into a nightmare. My contract was signed on 21-03-2020. I am still at the Pre-construction stage. Achieve homes is still struggling to get a building permit from Victorian council. A building permit application for my house was rejected because Achieve Homes failed to comply with building regulations, in regards to siting requirements. I have already got detail explanation regarding this from Victorian Building authority, saying how it is builder's negligence only. Then the plan required to ...go through some mandatory amendments and you can imagine the consequence: I had to compromise with my home design, in which... hallway, family living, eves etc got a ugly look now. Although in way of amending the plan to my satisfaction, Achieve Homes kept showing their high resistance initially, through a great deal of hardship I managed to correct few items to my satisfaction and other remained affected badly as I mentioned above. Then the plan got amended, signed and agreed by both parties. And I was eagerly waiting to have the long waited permit and get going with the journey of my First home construction. But unfortunately, I found that Achieve homes is still hunting for more money and more delays to go for construction. This time, it is the issue of 6 star energy rating. I want to mention here that 6 star energy rating was not a part of my standard inclusion and knowing that I availed a written confirmation from Achieve homes sales team saying that, "if I decide to to sign the contract with them, Achieve Homes will provide me 6 star energy rated house within the contract price." So I signed the contract. But after the EER received for the amended plan, there was a requirement of upgrading few windows to Double Glazing to achieve 6 star rating. About which they did not have any idea before the amendments were being discussed. And also they started denying the confirmation email availed at the sale stage. So, imagine the result!!!!!! The plan again went for amendments to reduce the size of window. Now I got the plan returned few days back, with one double glazing window expense imposed on me and still waiting for the permit. In the meantime, Achieve homes have not stopped settling of few invoices resulted from variation of cabinetry and electrical, kept on reminding me as those were going overdue. They don't have any regret to make so much of delays and financial damages to me. No kind of urgency was shown from Achieve Homes in doing things. All the bad experience are not shared here yet, hope to do so in future. **** How would you feel when you have to compromise with your home design?***************
Achieve Homes is turning our House of Dreams into a reality!
We are currently in the pre-construction stage, but our experience with Achieve Homes has been great. Our salesman Jad has gone out of his way numerous times to ensure we are going to have exactly the house we want - from securing for us the block we were after, to calling his colleague for fast quotes and design changes.
Our plans have been incredibly well managed - always carried out quickly, with great communication. Additionally, they were always well cost, with Achieve Homes trying not to put the cost of a design change on us.
Our final cost was entirely in line with our estimated cost, as Jad our salesman walked us through it every step of the way.
Very good commumication services given to me by Shah & Aditi. I'm pleased & happy with informations, updates and financial advices, guidelines provided by them. I would recommend Achievehomes to my friends. I am happy with the design and choices and recommendations advice provided by their designer. I want to thank Aditi again for her patience & help me to my new home journey
House contract and inclusions
First stage went very well. The sales person we delt with, Adam, was professional and friendly. He ensured we got what we needed in a timely manner.
My only issue was the number of times our plans had to go back to the architect for changes already identified. This was disappointing as I would have expected more care to be taken when changing the floor plans especially when the changes were identified in writing and had to be returned multiple times.
Our colour consultation was made easier by Aditi. Her professionalism and friendly, helpful adv...
High Quality Customer Service
Jad was very helpful, reliable and informative. I was very well taken care of through this pre construction process building my first home. He has offered continuous and consistent support and advice as all questions and queries were addressed promptly. Jad offered reassurance in everything we discussed and decided on. I am looking forward to moving forward in the build with the help of the team at Achieve Homes.
First house - Fantastic so far
We have built our home with Achieve Homes and we are currently at practical completion stage. We had a good experience with them. Although there were a few hiccups at the beginning, they were handled very well. Our Site supervisor was Shane. Shane was extremely prompt replying to all our emails, he was friendly and understanding. We were updated throughout our whole build. The overall finish of the house is awesome!!! We absolutely love our house. We would not hesitate to recommend Achieve Homes to anyone. It was a wonderful, positive experience. A huge thank you to Shane and the rest of the team that helped us along the way.
Part 1 : Sales and Construction in Progress - Cloverton Estate Kalkallo 3064
We engaged Achieve Homes to custom design my investment property. The Sales Team (Adam De Pasquale and Digant Vania) were very professional and very patient, as together, we continued to change and tweak the plans until we were completely satisfied with the layout and design of our home within my budget. I had clear outlined expectations for the budget, and the Sales Team worked with me to adjust and fine-tune both as needed. Thanks to the Sales team in providing an excellent service in order to meet my requirements.
Furthermore, Achieve hom...es employees have demonstrated their expertise, customer service, and true passion for their business while working with me. It is clear that their true purpose is to ensure their client’s complete satisfaction, and each and every individual have put in the time, effort, and energy to ensure that the goals are accomplished. Currently my house is in construction phase and I have been in contact on weekly basis by the Site Supervisor (Shane Gotch). I would like to express the excellent project management services which I am receiving from Shane, and the Construction Team. To date, Shane has provided me with excellent customer service, timely construction updates, and very responsive and accountable in providing any milestones accomplished. It’s rare that you come across a standout talent like Shane in a construction industry. I will ensure that I will update the Product Review as Part 2, that is during and after the construction phase.
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