- Verified customer
ACN bail out option
Im throwing this in because I had ACN telephone. It has to be considered as relevant because it is another reason why you dont want to touch ACN. I am taking my complaint to the Telecommunications Ombudsman. If you have signed up for any service with ACN, make sure to make a record of your conversation of your sign up. Point to look for is the "Notification of Discontinuation". If you go flipping to another provider, be it phone or power, they will continue to hunt you for payments. It is a US model operating in Australia under US rules and mul...ti level marketing efficacy. Contract is everything. This means who ever you signed up by may not always be clear with sign up rules and you become an MLM customer sucker. Stick to traditional providers that are subject to Australian Rules.
They want to sell Franchise's not phone and internet!
These Guys are all franchisees or agents who run there "telephone company" from a laptop at home!....there website even tries to sell you a business partnership before they sell you internet or phone!? Be very sceptical of what back end services they can provide as they usually have NON and are at the mercy of the supplier there dealing with toget a problem fixed......now dont start me on the NBN pass the parcle shmarkle.....ISP has to go to NBN for all faults....NBN then sends a third party contractor.....contractor then fails to fix the issue and leaves, so you call back....ISP BLAMES NBN, NBN BLAMES CONTRACTOR FFS!...There is no accountability on anyone while we all keep paying for a service? NUFF SAID, OUT.
- Verified customer
Don't waste your time & $495
please be careful before you signup for this so called financial freedom model. I joined because one of my close friend asked me. But I was very hard for me to convince myself that I can get better deals through ACN.
you might save $5 /month and to recover your $495 ...you can calculate your self. in addition to get good discount you need to spend more for eg: I was happy with My NBN #60 plan......through ACN it was costing around $90
so, don't get into this crap.
All Telco's and most corporate organisations have their ups and downs. ACN has partnered with many reputable companies around the world to deliver cost effective and efficient services. ACN's business model is designed for customers and independent business operators to win.
welcome to the planet hell
I am having an absolute nightmare with these people. They think once you give them direct debit authority that can take any amount of money at anytime. Thinking about giving them a call and asking for refund? Good luck I have been doing this for more than 3 months now, it took me more than 10 hours, a so called manager, couple of supervisors and dozens of CS representatives to come to this point. I am still getting charged every now and then without receiving any invoices or notices for the extra money they take out of my bank account. I have contacted my bank and stopped direct debit already.
Very very unhelpful people. Stay away from this internet provider or experience the hell on earth.
THIS COMPANY SHOULD NOT BE IN BUSINESS
worst experience with a telecommunication company ever, absolutely no support, no getting back to you when they say they will... internet speed really bad, actually hardly any speed...talk about a mismanaged company, shall never recommend them to anyone.
Happy with the service
First of all reading peoples comments who claim that "anyone who posts something good are lying and actually work for the business" I find that very offensive. Firstly I do not work for the company and I am not lying thank you. I am an ACN customer who wanted to help and support my friend who is an IBO. I have been a customer for about 4-5 months in total across a few different services, NBN, Mobile and Electricity. We have never had any issues with any of our services, could be due to our IBO going out of her way to ensure the processes we...re done easy and was there every step of the way. As this is an "Energy" review, we got our electricity through ACN with Click Energy and after paying $1500 a quarter with Origin Energy, we were able to save $250 a quarter - a saving is a saving!!! My bill was sent via email, I paid on time and got a discount - what more could you ask for..
Terrible, untrustworthy. Buyer beware.
We had an absolute terrible time with this company. Against our better judgement we signed up as a 'friend ' had become an independent business owner and peddled a lot of convincing sale jargon about savings etc.
Worst decision ever. We now have removed ourselves from this corporation (still licking our wounds) and sadly, our friendship will never be the same.
I believe all positive reviews here are from sellers. Buyer beware.
- Verified customer
cannot comprehend the bad reviews 2.0
I feel the same. I have the best service yet, and will NEVER deal with IINET, TELSTRA, DODO or IPrimus AGAIN.
I have unlimited and used 90+ Gig just YESTERDAY, and I'm VERY rural - No NBN here. I def dont work for them and am genuinely shocked of bad reviews... it MUST have something to do with the ppl, as opposed to the system. I'm in Fraser Coast Qld region and I have the mobile phone number of the technician.
Try getting that with a multi-national
I paid $80 connection - THAT"S IT. FREE HARDWARE. Unlimited net & Phone $110... Are u KIDDING? BARGAIN
Acn has ruined my life forever
Up yours acn you are crap, you suck in lots of people day after day. Crap house scammers and promise people but deliver only high achievers that bring their communities in people who actually work too hard and try get business you don't care about and still charge up yours, you have caused dramas and soon if the other half doesn't wake up you would have caused worst now you can offer money back instead of incentives to progress because then you take back and demote bull, end of review hopefully people take note, cause we don't need this scam in Australia our country.
Excellent reliable service
I have ACN energy, ADSL and NBN services. Excellent and reliable. Highly recommended for everyone. Plus it is supporting local people.
October 5th 2017 Update: Cheap reliable. Great service
Totally satisfied. Great followup service and no issues to date. Notified when new pricing came out and easy to switch.
Questions & Answers
Is this a legal company or a pyramid (illegal) company?
Absolutely legitimate. www.acnpacific.com.au They provide great services with NBN, Click energy and Vodafone
I am not affiliated with ACN - only as a customer to support a friend who is an IBO.
I have NEVER had any issues with their services.
But seriously do you think Vodafone, Click Energy, Energy Australia and ADT Home Security (MAJOR providers) would partner with a company if it was an illegal scheme? I don't think so. ACN is a legit business. Before even becoming a customer I even researched it all...
I have just received a letter from Lock & Co. saying ACN Pacific owe me $231 from 2008. They are a holding co. and are insuring me the refund. I must of been an ACN customer? Can't remember back that far.
I would say it is a Scam from another party.
1: Search Lock and Co in Google. Only in the UK i could find.
2: Unless it was very late in 2008 it is past the 7 year deadline for the refund
3: If you have moved, or otherwise changed details since you thought you were a customer they would have to invest to try and find you, which for $231 of free money for them would not be in there interests.
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