Acorn Rentals

Acorn Rentals

 Verifiedacornrentals.com.au
Acorn Rentals
4.9

2,118 reviews

PositivevsNegative
98% · 2,08121 · 1%

Reviews

2,118 reviews
Paul
PaulPerth, WA
  Verified

Simple, easy and a great service

Acorn run a very impressive service. Exactly what you want when you have an accident that's not your fault. Would use them over and over again and would definitely recommend. Great service from everyone I spoke too. Thanks Acorn Show reply
Brenden
Brenden
  Verified

A totally amazing service

From the moment I engaged with Acorn they were totally professional and a pleasure to work with. The service was timely and the vehicle was perfect for what I needed. Highly recommend the service. Show reply
Sharon OHanlon
Sharon OHanlon
 

Excellent service

Customer service was amazing great communication via email. The brand new Toyota was an awesome little car to drive. Would recommend Acorn to my family and friends. Thanks very much. Show reply
Sue
SueMetropolitan Adelaide, SA
 

Great Service

Easy process from start to finish. Kept in touch to check when my car was being booked in and Acorn car was ready for me to collect and drive away. Show reply
Carla M
Carla MAuckland2 posts
  Verified

Great service

Great customer service & great loan car. My repairs were delayed due to Parts & COVID delays but at least I had a nice & safe loan vehicle in the process. Thanks Acorn Rentals Show reply
Morrou
Morrou
  Verified

Great service

Easy to deal with even when delays with the service of our vehicle caused additional rental requirements they worked with us to ensure it all went smoothly strongly recommend their services Show reply
Marie
MarieSydney, NSW
 

Good Car

Great customer experience car was deliver a few days earlier to repairer so ready for me to pick up when I got there. Only thing would have been nice to have a simple model year of mine otherwise okay as was told would get Corolla just thought it would be a Hybrid like mine Show reply
Charize C.
Charize C.Greater Melbourne (Inner), VIC
  Verified

Quick and reliable service!

Was recommended to use Acorn after my car accident and they were professional and reliable. Extremely quick service and hassle free rental. The turnaround timeframe was less than a day. Would definitely recommend using them again. Show reply
Lagente EM Loca
Lagente EM LocaGreater Melbourne (Inner), VIC5 posts
  Verified

No frills service, does exactly what needed

No frills service. Not that I needed any, anyway.

Vehicle clean.

Different type of vehicle delivered.

Used to move from A to B for work, did the job. It was a matter of comfort anyway.

This was replacement vehicle I had while mine was repaired under insurance claim. What cheesed me off was I had to go through the same battery of dozens of questions I had gone through with insurance company while lodging the claim. Don't try to explain me why. You don't need all those questions. The insurance company already agreed to cover the rent. That's all you need. Or change your legal team. Show reply

Lisa Robinson
Lisa RobinsonGreater Melbourne (Inner), VIC
 

Amazing

Brilliant customer service. Car was amazing. The vehicle was a replacement car organised by my panel beaters. Very modern. Spotless condition. Definitely met my needs. Was far better than I expected. Show reply
Beck
BeckNortheast, VIC
 

Great

Service was professional and friendly. Staff were courteous and helpful. Will definitely use the car hire again. I am extremely grateful to the smash repair company, their staff were fantastic Show reply
annie-mcg
annie-mcg
  Verified

Lifesavers

Cannot fault, superb service and communication. Extremely happy with the vehicle they provided as it was similiar to my own. They took the stress out of an awful situation. Totally recommend to others. Show reply
Selu
Selu
 

Prompt easy going service. No fuss

Easy going prompt more than what I was expecting. Asked for a bigger care due to have 4 kids in car/boosters and was able to get it within hour of submitting. Awesome service and great to deal with. Show reply
Donna
Donna
 

Quick, easy and great vehicle!

We hired a Mitsubishi Outlander which was clean, immaculate, good size for all four adults. Pickup and drop off were quick and easy. Would definitely use again. Thanks for your service. Show reply
Wendy W.
Wendy W.Perth, WA3 posts
 

Great Rental Company

Acorn are very professional and nothing was any problem for them from start to finish
Would highly recommend them to anybody needing a rental.
Car was immaculate and a pleasure to drive. Show reply
Ganesh
Ganesh
  Verified

Excellent service

Good communications with Mathew right from pre-hire to car return. Very nice car provided on time, extended period and very co-operative on the mode of return. Will strongly recommend Acorn. Show reply
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Kirsten T.
Kirsten T.
 

Easy to deal with; great service

The customer service was good, the vehicle was as described and got me out of trouble when I had no car! Good experience overall. Thanks so much for your help Show reply
Barrie
Barrie
  Verified

Very happy

As a first time user of any hire car service in my 60+ years of driving, I was very impressed with all aspects of Acorn Car Rentals, and have no hesitation in recommending them. Show reply
Elisabeth Eschwe
Elisabeth Eschwe
  Verified

It was a real great help, efficient and very friendly

It is was easy to negotiate, very friendly, all explanations clear, all details of the telephone call were the same when I got the car. I was on holidays and the car worked excellent. Show reply
Bluegem
Bluegem
 

Excellent customer service!

The entire process was efficient and problem free. Their customer service team was easy to deal with. Car was available at the time and place agreed upon.
I would recommend Acorn without hesitation. Show reply
Mike
Mike
 

Great job Acorn, Excellent service

Acorn have been very efficient, friendly and easy to deal with. Very happy with every aspect of the entire episode. A firm 10 out of 10 from me. Highly recommend. Show reply
Kristian J
Kristian J
 

I am very impressed, service and speed were excellent

Customer service was excellent. Acorn called on the day that my car was at the shop and had the rental arrive at my place only a few hours later. I was very, very impressed with the service person in Australia who provided the perfect amount of information.

Something to work on is the answering machine. On the weekend I called and the phone disconnected. Need to do better in this space Show reply

Ray
RayMetropolitan Adelaide, SA
  Verified

Great car

The car was clean, but had a couple of scratches which have been touched up. Back bumper. Very nice to drive, comfortable. Hopefully, if ever my car was damaged. My first preference, when looking for a replacement car, would be from Acorn. There follow up, was unexpected but appreciated as to my concerns. Regards Ray. Show reply
Kathryn McKelvey
Kathryn McKelveyGreater Melbourne (Outer), VIC
  Verified

Acorn to be commended

Acorn Rentals provided excellent service, were very accommodating and professional. All parts of the process were handled in a timely and efficient manner. The courtesy vehicle was as discussed and delivered perfectly to schedule. Acorn provided excellent communication, thus leading to excellent service. Well done to the team! Show reply
CruntHurstStudios A.
CruntHurstStudios A.Greater Melbourne (Outer), VIC4 posts
 

Awesome to deal with and the car was great

Great service. I was lucky to revive a medium a size upgrade which was appreciated. I zipped around and drove it to golf so bag and buggy fit nicely. Thanks. Show reply
Stephen E.
Stephen E.
  Verified

Very high standard of service

High standard of customer service: clear and friendly communication. High standard of vehicle, consistent to what was expected. Prompt and flexible. Payments handled seamlessly with the insurers. Vehicle more than fit for purpose. Show reply
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Amanda Pussewela
Amanda PussewelaGreater Melbourne (Metropolitan), VIC
 

Great service!

Flexible customer service. Similar vehicle to what was expected. The car got me to work and back, very reliable and even more efficient than mine. It was a good experience. Show reply
Chris
Chris
  Verified

Fantastic Service

Thank you to the great team at Acorn. They were very professional, kept in constant communication with me throughout the process. Great to have a similar vehicle provided while mine was being repaired. Their delivery and pick up service was excellent. Highly recommended. Show reply
Collette
CollettePerth, WA
 

Excellent Service

Thank you to the Acorn team. Customer service was seamless from start to finish.
Very attentive, friendly and caring staff.
Car was delivered to my home at my convenience and picked up from repair center. The vehicle I had was in perfect condition and very comfortable to drive. Show reply
JMC
JMCGreater Melbourne (Inner), VIC
  Verified

Thrilled with service and car!

I droped off my car and pick up the rental... Super easy! The rental car was new and a fantastic Toyota RAV4! Customer service was attentive, informative, friendly and effective. Show reply
Michael
MichaelPerth, WA2 posts
  Verified

Smooth and seamless service with no fuss

Great service.
Acorn kept us informed of the status with regard the replacement car hire.
The car was waiting at the repair shop when my partner dropped off our vehicle.
The car was clean, well maintained and in good condition.
Dropping the car off was also a smooth experience. It was left at teh repair shop for Acorn to pick up later in the day.
No fuss and exactly what was needed to ensure we were not without a car. Show reply
Sherryl M.
Sherryl M.
  Verified

Great

Fantastic service. Very helpful. Process was easy. Hire vehicle was great, clean and tidy on pick up, explanation of any abnormalities with vehicle before taking, which is excellent. Not many companies do that. Will definitely use again if the need arises. Show reply
Lisa E.
Lisa E.
  Verified

Great services

This is a fantastic service. Communication was a breeze. The whole process was easy and consultants were at hand and easily accessible and obliging when I had questions. It was great that the hire car was dropped off and picked up at the place where my car was in for repairs. Very convenient Show reply
Jan
Jan2 posts
 

A great experience!

Acorn rentals were marvellous. I needed a car whilst mine was being repaired. There was a long wait for the part I needed and Acorn Rentals were so helpful. They kept all my details, contacted me to confirm arrangements and had a car waiting at the repair shop exactly when I wanted it. The car ( a Toyota Corolla )was spotless and the Acorn driver helpful and friendly. Payment was through a second party's insurance and was negotiated without any input from me.
An absolutely seamless and pleasant experience. Show reply
Karen
Karen
 

Was Awesome

As I live rural, getting to and from work would have been impossible without Acorn rentals. Prompt drop-off and then pickup once the car was no longer needed. Was amazing Show reply
Trystin
Trystin
 

The service was truly wonderful!!

From the very first conversation, the staff have been absolutely amazing and supportive !! They were very prompt with finding the right vehicle for me. I would definitely recommend Acorn Rentals to anyone! Show reply
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Rob
Rob2 posts
  Verified

Help when it was needed most

Quick & courteous service, with a minimum of fuss & bother.
Very accomodating, delivering a car to me two hours away from their base.
Great communication throughout
Very professional to deal with
Many many many thanks Show reply
Collin N.
Collin N.
  Verified

This was honestly the best service I had with a rental car!

This was honestly the best service I had with a rental car! Gave me a car cheap on fuel and a new model vehicle with a high safety rating!! Would recommend to everyone that needs a rental car! Show reply
Janine
Janine
 

Excellent Service

After the accident the Panelbeater recommended Acorn car rentals - I phoned them up and basically within 2 days I was given an SUV car to drive. Excellent customer service - very easy to deal with - highly recommended
Used vehicle for work and it def met my needs Show reply
SL-Chch
SL-Chch
  Verified

Great service

Found the team at Acorn Rentals to be proactive, professional, polite and happy to assist in providing a rental. When they realised that I was outside their office areas, they quickly arranged a rental through their partner rental provider in Christchurch without any fuse or bother.
The vehicle information relates to the vehicle from the partner rental provider and not from Acorn Rentals. Show reply
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