Acorn Rentals

Acorn Rentals

 Verifiedacornrentals.com.au
Acorn Rentals
4.9

2,117 reviews

PositivevsNegative
98% · 2,08021 · 1%

Reviews

2,117 reviews
2,117 reviews
Paul S.
Paul S.Darling Downs, QLD
 

Accident hire car life saver !

The customer service I received was professional in nature and understanding of my situation.
The car that I received was similar to my own which made for an easy transition. The car was used to get me to and from work and general day to day driving. Show reply
Tania
TaniaGreater Melbourne (Metropolitan), VIC3 posts
  Verified

Convenient, Easy and Great Customer Service

Our panel beater recommended Acorn while our car was in for repair. Car was Dropped off at the Panel beaters for pick up and collected again when the car was returned making this process very easy. Car was clean and new. Customer service was exceptional. Show reply
Oasis B.
Oasis B.
 

Excellent service

Customer service is efficient. The hiring car is in good condition and the hiring process is pretty easy. The problem about my car repair with insurance was solved in just few days. Show reply
Pet wolfe
Pet wolfeGreater Melbourne (Inner), VIC
  Verified

Great reliable and economicle van with promt service from acorn

Customer service was delivered as they said,all paperwork was transperent,vehicle was as orderd,vehicle was used for a trade server and was exactley what l needed transitionn was seamless, would reckomend acorn. Show reply
Lucy R.
Lucy R.Metropolitan Adelaide, SA
  Verified

Thank you for a stress free experience

Fantastic customer service. Lovely and highly professional. I needed a vehicle when mine was damaged. Acorn was prompt, supportive and above all caring. A great experience overall, thank you Acorn. Show reply
Sonz
Sonz
 

Great service, communication and little touches like the little gifts

Great customer service/communication, very friendly, helpful & welcoming. The car was even better than expected, so clean and loved the gifts that were already in the car when I picked it up. Show reply
Steve
Steve
 

Lease vehicle while car being repaired

We used Acorn while my vehicle was in the panel beaters. The car was a late model vehicle that suited my purpose well . The car was very well groomed. Acorn Dropped off and picked it up when it was no longer needed. Show reply
Max
Max
  Verified

Great Customer Service

Great customer care, made it easy to organize a rental car and paperwork was simple, spoke to friendly people and return phone calls highly recommend AAA+ will recommend to family and friends. Show reply
Melissa H.
Melissa H.
  Verified

Everyone was so lovely. Awesome service

Customer service was great. I was very shaken following a car crash and they guided me through everything making it very easy. Clean rental car was dropped off and picked up following insurance payout. Show reply
LucyD
LucyDGreater Melbourne (Outer), VIC3 posts
 

Very happy

Having to organise repairs after someone hit me was a pain but Acorn Rentals made the process of organising a hire car while mine was being repaired, easy and no charge to me as other persons insurance company pays for it so I did not miss any work. Had a lovely Corolla with only a few thousand k’s on it. Have used Acorn Car Rentals once before when the same thing happened to my car, some one rear ending me and that process was very easy to. Highly recommend Acorn Cr Rentals Show reply
Julie G.
Julie G.Metropolitan Adelaide, SA
 

Brilliant service very Professional friendly fast service

Great fantastic service Professional friendly staff I would recommend this company any time & I will recommend them to my family & friends always returned my calls my car looks like a new car again Thankyou Julie Show reply
Robbie
Robbie
 

Awesome service,highly recommended

Everything very professional,the car met all my needs and was a pleasure to drive.
From day one to the end the customer service was exceptional.
I would highly recommend your service to anyone looking for a rental vehicle. Show reply
Rach
RachGreater Melbourne (Inner), VIC
 

Exceptional

Jessie was professional, helpful and went above. Highly recommend Acorn to family, colleges and friends. The vehicle was dropped off at the panel beaters. I only had to wait 15 minutes on the wet Friday morning Show reply
G. Phillips
G. PhillipsCentral Highlands and Goldfields, VIC
 

Car performed well

This was a replacement vehicle while mine was being repaired and was covered by another insurer. All went very smoothly Car was presented in good condition. There were no problems.
Thank you. Show reply
Yuthikar Lim
Yuthikar LimPerth, WA
  Verified

Good product for car rentals

Customer service is excellent. The car was delivered on time very nice and clean and the staff explained very well how to go about everything. The car was different model but similar to my existing car and easy to drive. The car was used to go shopping and other personal errands. This service is convenient especially when you are not at fault. Highly recommended. Show reply
Nigel
Nigel
 

Rental replacement vehicle

Acorn did a great job. First time I’ve used this service. It’s great, always annoying when you have a no fault accident and the inconvenience that comes with it. But this service was great, I would recommend them. Thank you. Show reply
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Michael
Michael
  Verified

The customer service provided by all parties in our hour of need has been nothing short of sensational

Customer Service was excellent. The car was as we wanted and met all our needs. Will highly recommend all parties involved. Acorn, The Insurance Broker and the Panel Beater and Budget Show reply
Lis and Max C.
Lis and Max C.Perth, WA
  Verified

A wonderful service to remove a huge inconvenience

If you have had a no fault accident Acorn removes the inconvenience of coping without your vehicle. Neither our insurance broker or our insurance company offered any help when our car was rear-ended. Our panel repairer advised of the existence of Acorn - once we contacted them a replacement vehicle at no cost to us was quickly arranged. Excellent no-hassle service with a vehicle delivered to our home address and when the car was finally ready after a few weeks delay we simply left Acorn's vehicle at the repairer's facility when we collected our repaired vehicle. Excellent friendly and efficient staff at Perth branch. Highly recommended!!! Show reply
Kathryn
Kathryn
 

Amazing service!

Acorn are the best. My car was rear ended and unable to be driven for 4.5 months awaiting parts. I talked to both my insurance company and the third party insurance company to try and arrange alternative transportation and received the run around from both. Then someone at work put me into Acorn and within 24 hours I had a rental car (similar age and size to my own), keep it until my own car was fixed, then just dropped it back. Acorn kept in touch through the process to ensure all was working out and were really responsive.
Highly recommend for anyone involved in a car accident where the fault is not theirs. Thanks Acorn! Show reply
Maria L.
Maria L.
 

Excellent Service!!!!

Easy & smooth process! I contacted to get a car for a not at fault application and I had required the vehicle asap! I dealt with Jesse from Acorn and she was absolutely fantastic over the phone. She had kept me on tabs with the progress of my application and got me in a car in no time!!! Highly recommend this company to anyone!!! Fantastic service! Show reply
Frustrated
FrustratedPerth, WA14 posts
  Verified

Very happy

Kevin that delivered the car was really helpful, my only small complaint is that I got too many calls from Sydney when one call should of been made to the get the required information instead of in drains and drabs Show reply
Shaun
Shaun
 

Quick and easy to deal with

Got a brand new car to replace my old Lancer after a truck smashed it. Got to keep it for over 6 weeks while they stuffed around with the claim. Great car, didn’t want mine back. Show reply
Jass
Jass
 

Good customer service . Clean cars , quick delivery and pick up

Good customer service clean cars . Door delivery and pick up . Professional staff when it’s comes to understand people need their help. Hassle free service . Very quick to get through phone calls or emails. Show reply
Mary
Mary
 

Excellent prompt service!!

Acorn rentals were responsive, helpful and fast in arranging a rental for me. Thankyou , you made a stressful experience positive. I would recommend to others . Awesome and helpful team. Thanks Show reply
Shane Carew
Shane Carew
 

Very happy with service

Very happy with service received.
Collection and drop off of vehicle very smooth and nice to receive phone call from Jimmy this morning asking when it suited me to return car.
Rental car in excellent condition which was greatly appreciated.
Thank you to all involved Show reply
Kripa
KripaMetropolitan Adelaide, SA2 posts
 

Return Customer - Car rental

The cars they provide for rentals will always be near new or maintained in a very good to near new condition. You will not be disappointed with their service and moreover my personal experience was just awesome. Regarding their pricing, it’s fair to be very honest and they gave me a free update due to unavailability of a particular car. No big conditions as far as you drive the car and return it properly that even a friend of yours will expect if you borrow. Otherwise, I was super happy. Only downside is their trading hours unlike their competitions that wasn’t an issue for me but it would be nice if there is a flexibility at least during vacation time. I am giving 5 star for their wonderful service. Keep up the good work guys. Show reply
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Cathy
CathyMetropolitan Adelaide, SA
 

Great service

Great customer service. The staff were so friendly and really helpful. Prompt service, I received my hire car the same day I had my car accident. Thank you Acorn rentals. Show reply
Ted K.
Ted K.
  Verified

Very nice service

Fast service, easy to collect and drop.
Application processed in a half day.
Well-matched car provided for daily work and family dynamic.
The first provided car had to be replaced as WOF was about to be expired and another car was dropped off the next day.
Good service Show reply
Kitekeiaho T.
Kitekeiaho T.
  Verified

Awesome!

Just want to acknowledge the great service I received from Acorn Auckland. Thank you for the fantastic loan car I received over the past five days. Easy, Convenient, Reliable and Execellent! Show reply
Jenni
Jenni
 

All around a great experience

Great company, great staff, great cars!! Can’t stress enough how well I was looked after during this extremely frustrating time (after getting hit by someone and their insurance not being very helpful).
Highly recommended!! Show reply
David C.
David C.
 

Ideal

Quick to act, great communication, decent car, couldn't ask for more. I have to write too many words for the review and it makes me want to make it 4 stars Show reply
Robert
RobertPerth, WA
  Verified

True Customer Service

I live in Kalamunda outside of the main cities where the major rental companies are located, so to travel to pick up and drop off a rental car when having my car repaired in a local garage is impractical, and costly in fuel. However, Acorn deliver a current model rental car to the garage and pick it up again when the rental period finishes, which is exactly what I needed: and at a reasonable cost. So Acorn get 10 out of 10 from me. Show reply
Mozzie
Mozzie2 posts
  Verified

Super easy!

I needed a hire car while my vehicle was being repaired and my insurance broker chose Acorn, for which I am truly thankful. My main contact was Jesse, and I found her helpful, friendly, knowledgeable and very pleasant to talk to. The process was easy; all the paperwork was emailed to me and all I had to do was pick up the replacement vehicle from a local car hire firm (Acorn don't have an office in Cairns). The car I got was the one I asked for and it was ideal for the job until my own car was back on the road again. I am happy to recommend their services and wouldn't hesitate to use them again (although I hope I never have to). Show reply
Elena
ElenaMetropolitan Adelaide, SA
 

Prompt reliable and professional throughout the whole experience

Organised through our company fleet service insurance as a replacement while my car was being repaired. Communication the whole way through was very professional and the delivery service was fantastic! Show reply
Tom
Tom
 

Customer Service Focus

Very easy and simple process
Person who delivered the vehicle was very pleasant and it was a simple process of getting the car as a replacement vehicle. I would be happy to use the sevice again Show reply
Chloe R.
Chloe R.Perth, WA
  Verified
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Annabelle
Annabelle
  Verified

Incredible service

Acorn rental car hire was organised for me as a third party whilst getting my car fixed. The process was stress-free, simple and organised in an extremely timely manner. I would highly recommend their services. Show reply
Bec Bennett
Bec Bennett
 

Amazing, fantastic!

Amazing stuff, seemless hire. Super easy, great car, no complaints. Car was given to me in exemplary condition, extremely clean and working perfectly. PLUS complimentary schooner glasses, doesn’t get much better!  Show reply
Ian
Ian
 

Very good

Very professional and prompt service. They did not over promise and were completely honest. Service was very timely and courteous.
Vehicle in A1 condition. Would definitely recommend this firm to friends. Show reply
Shane
Shane
 

Perfect

Was great service very happy car was a pleasure to drive thank you so much will recommend you guys I can not thank you enough loved driving the corolla comfortable  Show reply
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