Acorn Rentals

Acorn Rentals

 Verifiedacornrentals.com.au
Acorn Rentals
4.9

2,117 reviews

PositivevsNegative
98% · 2,08021 · 1%

Reviews

2,117 reviews
2,117 reviews
Chris Pascoe
Chris PascoeSydney, NSW
  Verified

Good Customer Service

Customer service was fantastic!Their persistence was amazing!
The vehicle was what I expected.
It was well presented and in good condition.
They organised the Ute to be delivered to my house and my car was taken away for repairs. :)
Unfortunately the cabin smelled of cigarette smoke! :( Show reply
Megan
Megan
  Verified

Excellent hassle free and had a car within no time

After being in a crash with my car, the last thing I needed was to fight with the other parties insurance to get a hire car. I was told about acorn! I phone call and I had a car within 2 days. I ended up having the car for 3 months and it was 100% hassle free. Highly recommended  Show reply
donza
donzaGreater Melbourne (Outer), VIC2 posts
 

Excellent fast reliable stress free service

Total stress free fast and reliable
Customer service was fantastic and constantly informative. I just used the car to and from work only was happy with the vehicle I got Show reply
A. Rickit
A. Rickit
 

Amazing service!

Acorn makes a stressful time that much easier. Prompt efficient customer service, great communication. I live outside their primary city and it was no problem for them to organize a car for me with a local hire company. I would reccomend Acorn to everyone, they are amazing.  Show reply
Barb
Barb
 

Very appreciative!

I was very impressed with the persistence & follow up from the staff in providing me with a hire car while mine was being repaired. They managed my needs very professionally, I was offered a similar car to drive which was comforting making the stressful situation of a road accident almost stress free!
Thank you Acorn, I am very appreciative! Show reply
Debra Lee
Debra Lee Greater Melbourne (Inner), VIC3 posts
 

Rental review

Fantastic service ,and good company to deal with Would not hesitate to recommend this company to anyone ...No fuss or bother ...Great staff ,car clean .. Yes the car was very clean and maintained .Thank you ,hope to use you in the future .. Show reply
Abi R.
Abi R.Metropolitan Adelaide, SA
 

Great service

Acorn Rentals was very helpful and got me a similar rental car to mine when my car was in for repair when I was not at fault. Very easy process. I would definitely recommend them. Show reply
Christina
ChristinaMetropolitan Adelaide, SA2 posts
 

Great experience!!

I was using the car while mine was being repaired. The car was perfect for my needs and I didn’t have any issues. My repairer organised the rental pick from the work shop which was great.  Show reply
Ruth K.
Ruth K.
  Verified

A great service to have in an accident situation

So happy with this service. It took the hassle out of not having a vehicle to use while my vehicle was being repaired. The hire vehicle was well kept and having is delivered to my residents and leaving the hire car at the smash repairs saved a lot of time and inconvenience.
Well done Acorn I’ll differently let others know about your service.
 Show reply
Mark
Mark
 

Peace of mind

I found acorn rentals so east to deal with! The driver Kevin who dropped of the car and picked up so very polite and easy to deal with ! I would certainly use acorn rentals again! They gave me everything I asked for and I couldn’t be happier!  Show reply
Steve
Steve
 

Came to the rescue!

Customer service was brilliant and explained everything that I need. I had taken my car to a panel beater, but due to a mix up in communication there was no courtesy car available they suggested I ring Acorn and the rest as they say in history. Had the car for 2 weeks, no problems and very economical to run. Will definitely use Acorn in the future hopefully not for a accident replacement vehicle but for general rental purposes. Show reply
Maria H.
Maria H.Greater Melbourne (Inner), VIC
  Verified

Happy with customer service and vehicle

This company was recommended for car hire after mine went in for repairs following an accident. Was given a closest match to the Toyota Landcruiser I drive which was a RAV 4. The hire car was dropped off at the panel beater so I could drive straight to work. The car was spotless. Drove it to work once and then we had another lockdown and was working from home. Customer service from Acorn was good.  Show reply
Naime
NaimeSydney, NSW
 

Customer service was excellent

I got the car at the time I was told and it was perfect for me and excellent condition to drive to the shops and back home knowing we're in lockdown it's the only place to go Show reply
Peter Frost
Peter Frost
 

Great car immaculately clean

Car was there when I arrived and was
Model I was Told to expect. Used for personal needs and well met the needs for was and was easy and Pleasing to drive Show reply
Reesie
ReesieGreater Melbourne (Metropolitan), VIC3 posts
  Verified

Good rental car

Notified me at each step of rental and extension of period. Was very happy with Toyota corolla. Got hire car while own car being repaired. Better than my own car.. Show reply
Linda
Linda
 

Great Dealings

Quick service, Scott was great to deal with & the car was clean & lovely to drive. Nothing was too much from meeting me to fo handover. Thanks again would def recommend you guys  Show reply
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Jenny
Jenny
  Verified

Outstanding service

Acorn Rentals have been fantastic to deal with from the initial phone contact and follow up calls, to the delivery and collection of the car. The vehicle was in excellent condition, clean, nice to drive and well presented. Really great experience and so easy and convenient. Very friendly and efficient customer service. Show reply
Marissa
MarissaGreater Melbourne (Metropolitan), VIC
 

Super easy, and great car!

Honestly so easy to organise, team communicated with me really clearly - the car was so nice (better than my actual car haha), was already waiting for me when I dropped my car off. Just the easiest and most reliable process!  Show reply
JAIME
JAIME
  Verified

Loan car was a lifesaver, their delivery service was unexpected and make the experience easy

Top notch service, no payment needed, vehicle was new and clean and nice to drive , vehicle was as expected and the car meet my needs. It was a good experience overall

 Show reply

Tracy Shaw
Tracy Shaw2 posts
  Verified

Excellent Rental

Customer service good. Arrived and picked up on time by friendly, courteous agent. Car was better than I expected, clean and easy to drive. Car met all my needs. Would highly recommend. Show reply
Maddie T.
Maddie T.Sydney, NSW2 posts
 

Such a helpful service!

This service was the most brilliantly helpful one to discover when I found myself in need of a car. Everyone I talked to was friendly and willing to help, turnaround was very speedy, and the car was fantastic. Acorn rentals saved me so much stress! Show reply
Barrie
Barrie2 posts
  Verified

Replacement car

Great service. I didn't get the car that I was expecting however it was suitable for what I needed it for. The car was used for private and work needs.
Acorn were flexible to my personal needs as I had to change when I needed the car. Doing all the paperwork online also made it much easier. Show reply
Robert Fiechter
Robert Fiechter
  Verified

Cortesy Car Use

Customer service excellent and very easy communicate with.
Courtesy car provided by insurer
Didn't book it but was surprised at it's niceness
Car used for transport to and from work, and exceeded my needs and expectations Show reply
nikki
nikki
  Verified

Super efficent

I work long hours and am away from home 12 hours of the day. They were super convenient in letting my partner drop my car off at the panel beaters and meeting him with the rental car, The same for returning the car. Super friendly on time if not waiting early with the car! easy paperwork and a really nice car to drive for the week and a half I had it! Thanks! Show reply
Paul Stanley
Paul Stanley Greater Melbourne (Inner), VIC
 

Nice car, great service

The car was there waiting for me and ready to drive away which made the rental car collection hassle free and easy.
Happy with the car and very happy with the service
Thank you Show reply
Karen
KarenMetropolitan Adelaide, SA
  Verified

Hassle free reliability....well done Acorn

Acorns service has been fantastic , they were efficient in every aspect, from delivering the car right through to their customer service. They made the task so simple and easy, hassle free. I would recommend them in a heart beat. Show reply
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Nigora
NigoraSydney, NSW
 

This is perfect company! Five star for you

Well experiment I had with Acorn. Very clean car I got new Toyota. I enjoyed a lot. All service online without giving hard time. Well done guys!! Thanks for your service!  Show reply
KLC
KLC2 posts
 

Such a great service

Acorn was reliable and very easy to deal with. The representative met me at the panel beaters as I dropped off my car. When my car was ready I simply left the Acorn car at the panel beaters and notified Acorn. It could not have been simpler.  Show reply
Brendan W.
Brendan W.
  Verified

5/5! These guys rock

These guys are awesome. Literally 10/10. Easy process, friendly staff. Spoke to Dan on the phone and the guy is a champ. Car was good, full of petrol. Would use again. Show reply
Bazza
BazzaPerth, WA5 posts
 

Excellent service

The experience with Acorn was very good. A smart vehicle matching our request was there ready and waiting. It took a lot of tooing and frooing by phone and internet to achieve this but they were always obliging and eager to please once you understood their protocols.

Thank you for an efficient and totally satisfactory service outcome. Show reply

Shajib A
Shajib AAU5 posts
 

Excellent service with professional but friendly behaviour

The car was in good condition in both, internally and exrernally. On time servive of delivery to my chossen address. Easy to communicate. Flexible on return time as well as place. Show reply
Becca
Becca
 

Good car, service

Met my needs, just needed a to and from work car. Fancy new 2019 Hyundai i30, bit of an upgrade from my car haha. Wasn’t expecting the car I was given but it exceeded expectations anyway. Good customer service from the person who delivered  Show reply
Scott
Scott
 

Acorn rentals are brilliant!

Acorn rentals were incredible to deal with. They offered great communication, fantastic service and really assisted me to stay mobile; following another drivers mistake damaging my car. Thank you Acorn!!  Show reply
Helen
Helen
 

A little disappointed

I was a little disappointed. I was told I would be called within a couple of days to be given a bigger to fit my three car seats in, and was never followed through.
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Colin
Colin2 posts
 

Excellent service

Customer service is excellent, very friendly and inform me everything I need. Vehicle is better than my everyday car, modern clean and tidy. I use the car to my work, more than enough. Show 2 replies
Manthri Hattotuwa
Manthri Hattotuwa
  Verified

This was excellent service

Customer service excellent had taken prompt action to deliver the vehicle to my address. Vehicle used for local short distance travel. Vehicle supplied was the same one I booked. Once again thanks for the service. Show reply
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Alena Reynolds
Alena ReynoldsGreater Melbourne (Inner), VIC
  Verified

Fantastic customer service

This was a first time my car had to be repaired due to a minor damage by another car.
Acorn was amazing. They followed up on the progress of my claim with the car insurer as it was taking a while and provided updates. I feel if not for them it would have taken much longer for the situation to resolve. Would definitely use them again. Show reply
Kristian
Kristian
 

Great service

Great service. Delivery guys called ahead with an accurate eta, explained the whole process in easy to understand terms. Call centre polite and organised without any issues. Car was unfortunately slightly to small to comfortably fit 2 child seats, however it was clean and tidy.  Show reply
Michael
Michael
  Verified

Great service

I thought the whole process was seamless and would certainly recommend Acorn to others. Even though I rarely used the car it suited our needs and was a well thought through replacement vehicle. They also seemed to work in closely with the repairer which again made it a hassle free experience. Show reply
Nick Murphy
Nick Murphy
  Verified

Great service ,no complaints

Excellent customer service,would definitely use these guys again ,many thanks ,car was perfect ,delivery driver friendly and very helpful,easy to return vehicle, struggled to find someone to help with a rental after a non fault accident and these guys were perfect.  Show reply
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