Clean car. Suited us perfectly.
Customer service was great. Car was delivered on time. We got car which we ordered and it suited our requirements perfectly and bond was handled efficiently by Aclaim Smash Repairs.
Great to have a vechilr to drive while waiting for mine to be gixed
It was great having a car while mine was in the shop.The car was the same as I have.All clean and tidy.The car was looked after well.Their is absolutely nothing I could have asked for as everything was done for me.I would definitely recommend this rental company to family and friends.Thank you.
Met all my expectations.
Customer service was very good. The car did not quite have a full tank of petrol. I did return it with a full tank.
No payments were required from me as this was all handled by the respective insurance companies.
The vehicle was the same type as I was promised.
The vehicle was used to replace my company car, which took 3 days to repair after a no fault accident on my behalf.
Customer service was good. My experience was not at fault accident, NRMA insurance paid. the vehicle was a rav 4 which was not a good experience for me personally but I can see it would suit most people for most day to day driving. This vehicle was to replace my Ford Mondeo which it did for the most part but I found driving was vague, reminiscent of floating, the car has radar and brakes at will when approaching other vehicles. Traction on wet roundabouts was like riding on plastic wheels, the car rocked like a boat, I felt like I was pointing the car rather than driving it. Company good, car bad.
Great help from Acorn
The service was good,efficient,pleasant. I expected lexus es300 but got Toyota corolla instead but it is
Excellent service and professional people I was in a not at fault car crash, rental car was delivered next day. Great car to drive, on maternity leave atm so only used it about 5 times in the 2 weeks but still useful and much appreciated as didn't cost me anything just the petrol i used
An Instant Solution to a Problem
Having someone drive into the back of your car in December is probably worse timing than usual. Acorn made coping easy - providing suitable vehicles to keep us going with assisting with a house move, and continue to transport our family of five, plus Mum(s). The Acorn team were very helpful. The rating would be 5-star were it not that one of the cars let them down. (They did, very quickly, provide a replacement.)
All was good as it should be. Camry was great. Assuming that leoleoptyly shown on credit card statement was for rental car. If so would prefer that statement identified Acorn or car rental
Very good service - would use again.
I found the service to be very prompt and efficient. Staff always polite and helpful. I was very happy with the car and the collecting and delivery worked in well with my work times. No hassles- it all worked well.
Would definitely use them again.
Nice service, communication could be better
Excellent system, but customer service could be improved. Was easy picking up car and dropping off from garage where car was getting repairs. Seems to be difficulty with Aus-NZ transition - phone calls not getting through, details filled in on online form not saving, documents promised to email never being sent etc.
Very good service,punctual & professional service with delivery of vehicle on time.
A car that we requested or similar was provided in a friendly ,courteous & efficient manner.
Would definitely recommend the company
It was great
It was excellent. As I didn’t have to pay anything as it was a replacement car while mine was being fix from an accident I can’t answer that question. I did not book a car so can’t not answer that question either. I used the car for general purposes.
Small car like I requested
Your representative met me at my Panel Beaters at an agreed time and explained some of the functions of the Toyota Yaris which was very much appreciated
Car was only used minimally as my own car was getting repaired. The car was clean, full of fuel and met my requirements.
Fuel tank not filled on pick up
Very convenient for drop off and pick up, car was ready when the company said it would be. Only downside was the fuel tank was not full on pick up (under 3/4 full) and was expected to be full on return of vechile. Thus the good review as was disappointing on that front.
This is very convenient and efficient
Great customer service. Good doorstep service. Good to know you guys are taking care of the people who are not at fault in an accident.
Helpful car replacement service
Acorn Rentals were a lifesaver when I was rear-ended and my car was badly damaged. It was a quick and easy process to get a temporary car (given the accident was no fault of mine) and it gave me the transport I needed to keep working. The car was new which maintained my professional image. While it wasn't a 7 seater like my own car, it had sufficient room to meet most of my business and personal transport needs.
What a great service
I am a busy builder who can't afford downtime as it costs my business when I do, after my work van was in a accident, Acorn Rentals had me in a replacement van and on the road within hours! Couldn't ask for more
Really good rental car solution for if you are in an accident
Really good service, they dropped off and picked up the car from our home at a time that suited us and they were on time. Which was really convenient.
They were mostly really good at communicating, however I think the policy with a total loss vehicle could have been explained a bit better, I got 2 different answers from 2 different staff members. So I was really confused as I thought I had 14 days rental but it actually ended once I received settlement. So I only ended up getting the vehicle for 8 days and I still needed to find a new car.
But overall a great experience and would use them again if I am ever in another accident.
Good car very clean prompt service very happy with all my needs and would like to thank you again for your prompt service
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