Activ8me Fixed Wireless

Wow what a nightmare for 2years trying to get help no call backs hours on the phone another provider fixed the problem in 24hrs half the price these guys are a rip off invoices change dates to suit BEWARE Show details

Hours on hold, plus ask for call backs and either never happen or 4 days later. This company isn’t worth the money, if you want reliable internet DONT go with this provider. I’ve had more outages in 6 months than years with Telstra. They advertise fast internet but the problem is it’s always down. Thanks for nothing Acti8me Show details

Awaiting Installation but – I had been in contact with all the big suppliers regarding a fixed wireless connection. Now, I knew for a fact my house was within range for fixed wireless but there was an issue with my address being recognised. All of the large companies told me that my house was not eligible and despite my pleas/reasoning, would not do any further investigation… Read more ·  1

into the matter - incredibly frustrating. I even called NBN direct to get an insight of what needed to happen and then went back to each of the companies with the solution only to be pied off with the usual predetermined responses that they use when they can't be bothered to think or be proactive. This went on for weeks till I got in contact with Activ8me and a lady by the name of Adele (who incidentally I managed to get on the phone to most times I called) got stuck into it and got it resolved in no time. Finally, someone who is proactive and happy to help. Very pleased with my first interaction with this company and will be extremely happy if this is a baseline for things to come.

Activ8me 50/20 plan – I've been with Activ8me for about 3 years if not more. Wireless rural area . Yes there is a lot of drop out and speed is allover the place. I think you will find it is the same no matter what ISP you go with. I have checked a lot of other providers reviews and they all read the same. The faults lies with the NBN infrastructure system and the… Read more ·  1

government. Third world countries have a better internet service then we do . But I can tell you that the customer service is good . Victor from CSC support has helped with the problems I have experienced . They have send out NBN techs to replace aerial and modem .Checked the system have found no fault. With more investigation from Victor and Activ8me they found the tower to be at fault and waiting on NBN to upgrade the tower . Contacted NBN and was told it would be upgraded in the second quarter of 2019 "if they get around to it". Every Australian on a NBN system is frustrated regardless of which internet service providers you have.

Competitive network changer – People who install the roof type wireless and modem were fantastic,one off install and cost au299 shows innovation excludes inexperience and really am not opposed to newer tuning networks , privacy is protected with an Allround proposed brand of network coverage so am proud of its efficiency thankyou Show reply

never had any problems with Activ8 – Have been with this provider they have always answered my questions have been with them since we moved Newcastle about 14 years would never go with any one else Good on you Activ8 Show details

Swapped from Skymesh and wish I'd done it sooner! – Since swapping my fixed wireless to activ8me my internet speeds have been maybe 2-3 times faster than they were previously...no new equipment just must have been my crummy previous ISP...! now I download at 30-40mbps in evenings instead of 5mbps previously was about the upper limit at the best of times. Show details ·  1

Just another rip off – Zero reliability coupled with zero care factor. Frequent dropouts with nil attempts to set things right, happy to get paid full amount for providing partial service. Genuinely disgusted with them.

Long hold times and technicians making things worse – As of right now I have been on hold for 51 minutes with no signs of them getting to me. The call back service doesn't work, as I've tried many times in the past. They sent a technician to my home to fix issues I've had for months and all that's changed is my connection is worse than ever, not even 1mb download speeds. Top to bottom they don't seem to care as long as they get their money. Stay way everyone Show details

Activ8me - NOT – First signed up with this company 2 years ago and they were great. I’m in a remote community so internet is really important. They fixed issues immediately and I had no or minimal waiting time on the phone. Two years later it’s completely different - I’ve had no internet at all since signing up - made multiple phone calls and literally waited… Read more

for hours . When I finally got someone , was promised a call back at a set time so I could be in front of my modem. Left work early so this could happen and no phone call. Have tried the call back option twice and nothing !

Look at the recent reviews – Do not sign up with Activ8me. Look for a better provider! I have been with this company for about 2 years. It used to be great. Now it is really bad. If you look at the good reviews they are all from 6 months ago and before that. All of the recent reviews report poor/ non existent customer service. I am experiencing the same. I am having problems… Read more

with my Internet service and the company does not answer their phones. No way to get help when you need it. Stay away from this company! Use a different one.

Worst service I’ve experienced for some time – Absolute useless bunch of idiots who have no idea what there doing or care, first they direct debited my account without my authority, billed me for a service that wasn’t connected or running and when I called, made me wait over 2 hrs to talk to someone to try and fix there mistakes they even hung up on me due to a bad line and didn’t call back,… Read more

so another 1 hr waiting to talk to someone, I tried to go through the sales area instead of the customer service area and surprise surprise it was alot quicker, stay away from these useless idiots

4 days....still no Internet and no call back – I'm on day 4 without Internet. My options.....I wait until my battery on my phone runs out to possibly get through OR I wait for a promised call back. Currently I'm waiting 7 call backs. You people are a disgrace. And I still don't have my service back!!! Show details

STAY AWAY!!! – I was with Boom Fixed Wireless before I was transferred without consent or any correspondence to Activ8me over two years ago. I only found out recently that they overcharge me by $30 per month ever since by not passing on their normal NBN rates. Of course, they refused to refund me any of the $720 just as much as they’d not refund me after they… Read more

cut my internet connection for a week. Additionally, I paid for International calls that never worked. I’d call this fraudulent or at least very shady business practices.

After 11 years we part company – After staying with you for 11 years we now part company. After talking to your representative this morning it seems you cant fix YOUR system so I have now gone to Aussie BB. Strange that you couldn't or wouldn't fix the speed related issue but when speed tested along side Aussie BB you are 1/2 the speed. Very strange that when all you could say is… Read more

its NBN's fault and when I can compare both services side by side yours is terrible. 20-24MBS Down 2-3 Up Aussie 45 down 5-6 Up and that's in peak time and we are paying for 50/20. Don't you know that without customers you can become one of the 100s of company's that have and are going down the tubes. Customers are important especially those that have been with you for the long haul. As I said to your customer service agent we are not stupid and some of us were working in the IT industry before you were born. I do hope that you pull up your sock's in relation to your other customers before you loose them also and/or are taken over by a larger company after you proceed down the failed path.

Complicated fix of mail settings that refused to activate on my Iphone6 – Problem: Not able to receive or send emails on my iphone. A skilled Activ8me person today patiently walked me through several scenarios until we sourced the problem. Excellent service, as usual! Happy Show details ·  2

Typical Telco, pass the baton and deny all knowledge – How They Look After Loyal Clinets Five years loyal customer,given Activ8me 7 new customers and in return ?.I was given a loyal customer$10 discount years ago due to overcharge issue ,I pay $69.95/ 250Gb- with Discount$10=$59.95. As I found Unlimited in My Ac page was now same price I pay for 250gb and changed. I enquired today first consultant… Read more

said yes discount would be applied he could see it in system to change. OK happy! Then call back saying supervisor said I lose discount if i change plan ,my response I will take my business and the others I provided to Activ8me to another provider, Price for 250 gb is now 64.95 but did they advise me I was paying old plan rates still NO. I am month to NO Contract and Discount was given to my Account not my plan. Several calls later still no resolved..Whats gone wrong at APN

best service ever received – I recently had a problem with my mobile connecting it to my wifi but the support and patience from the consultant I spoke to and the ease of understanding made everything so much easier. Show details ·  1

Slower speeds than dial up – Speeds of less than 2 Mbps download, are we still living in the eighties? Useless service, they don't reply to emails and hours waiting on the phone. My neighbour got fed up with the bad service after no internet for 4 days, he changed provider and is now happy with internet that not only works but is up to the speed it should be. Show details

Plan WAS good ! – I was on 100gb $39.95 plan and very happy. Then told they were stopping this plan and I would have to pay $59.99 a month :( Told that if I signed up by 1st of August I would receive discount. I was away and unable to change rang support 6th of august for discount and told not possible I had missed the deadline by 6 days! Been a member and paid on time for over 3 years. Way to treat loyal customer, NOT! Show details

Thanks for Jay and his team – First of all, I want to thank Jay and his team for helping me when my network is out of order. The lack of networking in these two days is something that is inevitable, but Jay and his team still give me a good answer and help. I hope they can do better and better. They understand my complaints and give me some support. Thank you very much. Show details ·  1

A good company – There were times when I was unable to access the net but I do not think the problem was related to activ8me but rather my environmental home position because I also experienced TV and radio problems at the same time. I started with the activ8me company when they bought out the bluemaxx company and automatically went to activ8me. Show details ·  1

Outstanding service – I live on a rural property outside Armidale NSW. I lost my wireless internet connection at around midday on 24 April 2019. I rang activ8 support at about 8:15 am on 25 April - Anzac Day. My call was answered promptly by Settimo (I assume in Melbourne). I am an older person with little knowledge of today's internet technology - I just want it to… Read more ·  1

work. Settimo guided me through various tests with minimal jargon so I was able to follow his instructions fairly easily. He diagnosed the problem and fixed it. He was knowledgeable about my configuration and very patient with me - for which I was most grateful. I felt that such outstanding support should not go unremarked. Thank you once again Settimo.

Terrible service in every sense – Got moved to this company automatically when they bought my previous provider, Boom. Activ8me are terrible. I've never had so many internet drop-outs. Every day there are connection issues. They have no online payment system (not even a BPay number) so the only payment option they offer is direct debit from a credit card. And then they charge a… Read more

surcharge on credit card payments! But it's the only option they offer! Their was a fault with their debit this month and I found out when I got a very rude, heavy-handed email saying my account would be suspended for non-payment. I was also told that I would be charged a $15 late fee. At that point my bill was only two days late (and by no fault of my own). I waited over 20 minutes to discuss this with someone and was told they would have to escalate my request to remove the late fee. I was told I would find out on my next bill if the charge had been removed or not - i.e. no one would call and tell me the outcome of my request. They are a disgrace. After a few months with these clowns I've had enough and am changing to another provider.

Great support – I've been an Activ8me Fixed Wireless NBN customer for a couple of years and recently had my first need to send an email to their support staff. I received a detailed response within 24 hours, offering suggested solutions for my problem. One of the suggestions suited my problem perfectly and I was able to resolve the issue. In this day and age… Read more

it's difficult to find companies that actually do support their customers in a meaningful way and I congratulate Activ8me for the quality of their support staff.

Jay’s customer service goes above and beyond! – We have been experiencing connection issues and have had to replace our router twice in the past couple of months. I made contact with Activ8me through Facebook via the Messenger app. Jay’s reply was prompt, offered advice on issues we didn’t know were affecting our connection and followed up with us on various occasions off his own bat. Activ8me should be proud of Jay and the service provided to us. Jay is an asset to the company. Show details

Great service – Had a simple issue (caused by me). Email response was prompt and concise and had it resolved quickly. Very happy with the friendly service from Jay  Show details