never had any problems with Activ8
Have been with this provider they have always answered my questions have been with them since we moved Newcastle about 14 years would never go with any one else
Good on you Activ8
Swapped from Skymesh and wish I'd done it sooner!
Since swapping my fixed wireless to activ8me my internet speeds have been maybe 2-3 times faster than they were previously...no new equipment just must have been my crummy previous ISP...! now I download at 30-40mbps in evenings instead of 5mbps previously was about the upper limit at the best of times.
- Fixed Wireless
- Verified customer
After 11 years we part company
After staying with you for 11 years we now part company. After talking to your representative this morning it seems you cant fix YOUR system so I have now gone to Aussie BB. Strange that you couldn't or wouldn't fix the speed related issue but when speed tested along side Aussie BB you are 1/2 the speed. Very strange that when all you could say is its NBN's fault and when I can compare both services side by side yours is terrible. 20-24MBS Down 2-3 Up Aussie 45 down 5-6 Up and that's in peak time and we are paying for 50/20. Don't you know that...without customers you can become one of the 100s of company's that have and are going down the tubes. Customers are important especially those that have been with you for the long haul. As I said to your customer service agent we are not stupid and some of us were working in the IT industry before you were born. I do hope that you pull up your sock's in relation to your other customers before you loose them also and/or are taken over by a larger company after you proceed down the failed path.
Complicated fix of mail settings that refused to activate on my Iphone6
Problem: Not able to receive or send emails on my iphone. A skilled Activ8me person today patiently walked me through several scenarios until we sourced the problem. Excellent service, as usual! Happy
best service ever received
I recently had a problem with my mobile connecting it to my wifi but the support and patience from the consultant I spoke to and the ease of understanding made everything so much easier.
Slower speeds than dial up.
Speeds of less than 2 Mbps download, are we still living in the eighties? Useless service, they don't reply to emails and hours waiting on the phone. My neighbour got fed up with the bad service after no internet for 4 days, he changed provider and is now happy with internet that not only works but is up to the speed it should be.
Awaiting Installation but...
I had been in contact with all the big suppliers regarding a fixed wireless connection. Now, I knew for a fact my house was within range for fixed wireless but there was an issue with my address being recognised. All of the large companies told me that my house was not eligible and despite my pleas/reasoning, would not do any further investigation into the matter - incredibly frustrating. I even called NBN direct to get an insight of what needed to happen and then went back to each of the companies with the solution only to be pied off with the...usual predetermined responses that they use when they can't be bothered to think or be proactive. This went on for weeks till I got in contact with Activ8me and a lady by the name of Adele (who incidentally I managed to get on the phone to most times I called) got stuck into it and got it resolved in no time. Finally, someone who is proactive and happy to help. Very pleased with my first interaction with this company and will be extremely happy if this is a baseline for things to come.
Plan WAS good !
I was on 100gb $39.95 plan and very happy. Then told they were stopping this plan and I would have to pay $59.99 a month :( Told that if I signed up by 1st of August I would receive discount. I was away and unable to change rang support 6th of august for discount and told not possible I had missed the deadline by 6 days! Been a member and paid on time for over 3 years. Way to treat loyal customer, NOT!
Thanks for Jay and his team
First of all, I want to thank Jay and his team for helping me when my network is out of order. The lack of networking in these two days is something that is inevitable, but Jay and his team still give me a good answer and help. I hope they can do better and better. They understand my complaints and give me some support. Thank you very much.
The reviewer stated that an incentive was offered for this review
A good company
There were times when I was unable to access the net but I do not think the problem was related to activ8me but rather my environmental home position because I also experienced TV and radio problems at the same time. I started with the activ8me company when they bought out the bluemaxx company and automatically went to activ8me.
I live on a rural property outside Armidale NSW. I lost my wireless internet connection at around midday on 24 April 2019. I rang activ8 support at about 8:15 am on 25 April - Anzac Day. My call was answered promptly by Settimo (I assume in Melbourne).
I am an older person with little knowledge of today's internet technology - I just want it to work. Settimo guided me through various tests with minimal jargon so I was able to follow his instructions fairly easily. He diagnosed the problem and fixed it. He was knowledgeable about my configuration and very patient with me - for which I was most grateful.
I felt that such outstanding support should not go unremarked.
Thank you once again Settimo.
Way too slow, never since getting this got anywhere NEAR the advertised speed after boom gave it away to activ8me it got worse and now I struggle to load text on my phone
Terrible service in every sense
Got moved to this company automatically when they bought my previous provider, Boom. Activ8me are terrible. I've never had so many internet drop-outs. Every day there are connection issues.
They have no online payment system (not even a BPay number) so the only payment option they offer is direct debit from a credit card. And then they charge a surcharge on credit card payments! But it's the only option they offer! Their was a fault with their debit this month and I found out when I got a very rude, heavy-handed email saying my account would b...
I've been an Activ8me Fixed Wireless NBN customer for a couple of years and recently had my first need to send an email to their support staff. I received a detailed response within 24 hours, offering suggested solutions for my problem. One of the suggestions suited my problem perfectly and I was able to resolve the issue.
In this day and age it's difficult to find companies that actually do support their customers in a meaningful way and I congratulate Activ8me for the quality of their support staff.
- Fixed Wireless
- Verified customer
Jay’s customer service goes above and beyond!
We have been experiencing connection issues and have had to replace our router twice in the past couple of months. I made contact with Activ8me through Facebook via the Messenger app. Jay’s reply was prompt, offered advice on issues we didn’t know were affecting our connection and followed up with us on various occasions off his own bat. Activ8me should be proud of Jay and the service provided to us. Jay is an asset to the company.
Had a simple issue (caused by me). Email response was prompt and concise and had it resolved quickly. Very happy with the friendly service from Jay
- Fixed Wireless
- Verified customer
I needed to change my call-forwarding to another number. Only the NBN provider can do this because of new VOIP technology. I was promised a call back within the hour for three days in a row. To get some action I went to the TIO office. This complaint got their attention, and eventually they changed the diversion, only to discover the diverted call went to a carrier voice mail after one short ring. This is a business number, so its having quite an negative impact.
Prior to this, the cut-over from Boom Broadband to Activ8me was a shambles. My IT person was educating their IT 'experts'. I sought a credit for cost of my IT guy, but they won't have a bar of this. This firm cannot survive. They are as bad as it gets
Still charged for service
Even after not having a service for 4 hours was told still have to pay. Not good enough. They tell me that they are improving the service I have not seen ANY improvement but still required to pay.
Monthly price increase - not happy
Currently paying $39.95 per month, am now told from next month is will be $69.95. No option for keeping my current lower data plan. Take it or leave it, not happy at all!
Nearly perfect , I live in far north Queensland and it's my best form of communication .
Very reliable , only outages have been due to tropical storms .
Called in Thursday , and fixed on Monday
Questions & Answers
Five years loyal customer,given Activ8 7 new customers and in return ?.I was given a loyal customer$10 discount years ago due to overcharge issue ,I pay $69.95/ 250Gb- with Discount$10=$59.95.As I found Unlimited in My Ac page was now same price I pay for 250gb and changed. I enquired today first consultant said yes discount would be applied he could see it in system to change. OK happy! Then call back saying supervisor said I lose discount if i change plan ,my response I will take my business and the others I provided to Activ8 to another provider,Price for 250 gb is now 64.95 but did they advise me I was paying old plan rates still NO.I am month to NO Contract and Discount was given to my Account not my plan
As discussed over the phone, we're currently trying to figure out if the system limitation can be bypassed.
We will endeavour to get back to you by Monday to advise of the outcome.
Thanks for your patience.
Disappointed to say the least,I expected more from a dept head. I never shrug of my duties as Raman T.@ ACTIV8ME has done
I was contacted by email ,not by Raman T. Who I expected to reply by phone but by a messenger thinking I would accept his reply/refusal to honour previous television discussions. Please respond to email I sent to both Raman and Thomas.30/01/2020...My Review is ready to post .
Hi Phillip. Thank you for your response. I am not known to shrug my duties off however, I have had some personal events due to which i have been preoccupied and hence requested Thomas to relay the information.
I will be replying to your email today.Thank you for your patience.
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