Plan WAS good !
I was on 100gb $39.95 plan and very happy. Then told they were stopping this plan and I would have to pay $59.99 a month :( Told that if I signed up by 1st of August I would receive discount. I was away and unable to change rang support 6th of august for discount and told not possible I had missed the deadline by 6 days! Been a member and paid on time for over 3 years. Way to treat loyal customer, NOT!
Thanks for Jay and his team
First of all, I want to thank Jay and his team for helping me when my network is out of order. The lack of networking in these two days is something that is inevitable, but Jay and his team still give me a good answer and help. I hope they can do better and better. They understand my complaints and give me some support. Thank you very much.
The reviewer stated that an incentive was offered for this review
A good company
There were times when I was unable to access the net but I do not think the problem was related to activ8me but rather my environmental home position because I also experienced TV and radio problems at the same time. I started with the activ8me company when they bought out the bluemaxx company and automatically went to activ8me.
I live on a rural property outside Armidale NSW. I lost my wireless internet connection at around midday on 24 April 2019. I rang activ8 support at about 8:15 am on 25 April - Anzac Day. My call was answered promptly by Settimo (I assume in Melbourne).
I am an older person with little knowledge of today's internet technology - I just want it to work. Settimo guided me through various tests with minimal jargon so I was able to follow his instructions fairly easily. He diagnosed the problem and fixed it. He was knowledgeable about my configuration and very patient with me - for which I was most grateful.
I felt that such outstanding support should not go unremarked.
Thank you once again Settimo.
Way too slow, never since getting this got anywhere NEAR the advertised speed after boom gave it away to activ8me it got worse and now I struggle to load text on my phone
Terrible service in every sense
Got moved to this company automatically when they bought my previous provider, Boom. Activ8me are terrible. I've never had so many internet drop-outs. Every day there are connection issues.
They have no online payment system (not even a BPay number) so the only payment option they offer is direct debit from a credit card. And then they charge a surcharge on credit card payments! But it's the only option they offer! Their was a fault with their debit this month and I found out when I got a very rude, heavy-handed email saying my account would b...
I've been an Activ8me Fixed Wireless NBN customer for a couple of years and recently had my first need to send an email to their support staff. I received a detailed response within 24 hours, offering suggested solutions for my problem. One of the suggestions suited my problem perfectly and I was able to resolve the issue.
In this day and age it's difficult to find companies that actually do support their customers in a meaningful way and I congratulate Activ8me for the quality of their support staff.
- Verified customer
Jay’s customer service goes above and beyond!
We have been experiencing connection issues and have had to replace our router twice in the past couple of months. I made contact with Activ8me through Facebook via the Messenger app. Jay’s reply was prompt, offered advice on issues we didn’t know were affecting our connection and followed up with us on various occasions off his own bat. Activ8me should be proud of Jay and the service provided to us. Jay is an asset to the company.
- Verified customer
I needed to change my call-forwarding to another number. Only the NBN provider can do this because of new VOIP technology. I was promised a call back within the hour for three days in a row. To get some action I went to the TIO office. This complaint got their attention, and eventually they changed the diversion, only to discover the diverted call went to a carrier voice mail after one short ring. This is a business number, so its having quite an negative impact.
Prior to this, the cut-over from Boom Broadband to Activ8me was a shambles. My IT person was educating their IT 'experts'. I sought a credit for cost of my IT guy, but they won't have a bar of this. This firm cannot survive. They are as bad as it gets
- Verified customer
Worst internet and support
Previous Boom customers and happy with them but since migration happened, I experienced a lot of problem from financial to support.
They increased the price without announcement, contacted service support many time due to buffering but instead of helping me fixing issue ; Asking me to check the speed and I was told that they cant do anything because the speed is OK. Was asking for his name and he dropped the phone. Still cant use my internet due to buffering and no one is responsible and answering.
Ex boom customer
Since boom sold out I was very upset as I loved them and was 100% reliable and charged $80 per month, but within a week or so I had nothing but trouble with internet drop out. I was then told by few people that this service is NOT 100% AUSTRALIAN!!!!! No invoice yet and terrible account design. I am worried of the cost and charges will be. I am now ashame of this service even when I gave them a chance, I am now changing this service over who is reliable, better account and no further charges, I pay $80 faster speed as I am studying TAFE, when my internet cut out, I freaked out as I needed to use the internet to do my homework!!!!!!
Please do not use activ8me and they are not 100% Australian.
- Verified customer
Another victim of the migration "process" from Boom to Activ8me
After a couple of pretty happy years with Boom, we recently experienced a new low for ISP customer experience with Activ8me. Dont know what plan they had but whatever it was if was poorly thought out and dismally executed.
We received a poorly worded email on the day of disconnection which left you wondering if was happening today or at some future time when they contacted you. I was travelling that day and received a voice mail from them which I couldnt get too till late afternoon. In the meantime my family advised the Internet had faile...d. I called the required number and was advised by the phone system I had a 17 minute wait time and would I like a call back (keeping my place in the queue). I selected that option. The call back never came. Many hours later I got home, spent 2 and a half hours waiting on the "customer care" call centre being advised that my wait time was 16 minutes at the start and 28 minutes at the end. I never did get through and the system just keep going through the 28 minute loop after closing time at 8PM. Called first thing next morning and after 40 minutes got through (will being advised the wait time was from 2 minutes to 18 minutes during the wait). Finally got back online after a day of self inflicted outage by the ISP.
Activ8me 50/20 plan
I've been with Activ8me for about 3 years if not more. Wireless rural area . Yes there is a lot of drop out and speed is allover the place. I think you will find it is the same no matter what ISP you go with. I have checked a lot of other providers reviews and they all read the same. The faults lies with the NBN infrastructure system and the government. Third world countries have a better internet service then we do . But I can tell you that the customer service is good . Victor from CSC support has helped with the problems I have experience...d . They have send out NBN techs to replace aerial and modem .Checked the system have found no fault. With more investigation from Victor and Activ8me they found the tower to be at fault and waiting on NBN to upgrade the tower . Contacted NBN and was told it would be upgraded in the second quarter of 2019 "if they get around to it". Every Australian on a NBN system is frustrated regardless of which internet service providers you have.
- Verified customer
0.8Mbs download at 6 pm
I am paying for nothing. I work during the day and when i get home i can't use my activ8me internet - nobody is interested in helping. Lodged a complaint with Telecommunication Ombudsmen. This so called ISP does not provide its customers with anywhere near an appropriate pipe size and is providing me with less than 10% of the speed that I'm paying for. Pathetic
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