Activ8me Sky Muster Plus

Totally unreliable and sometimes non existent internet. We are currently trying to cancel the service (we have had to resort to Starlink) and it has taken 4 emails to get a response from them. I also sat on hold for 2 hours and 20 minutes for the… Read more

system to hang up and tell me to call back tomorrow. When they eventually responded with a phone call they hung up immediately upon answering. In addition, apparently once they manage to cancel the “service” which has never worked properly, we are still obliged to pay for another 30 days connection.

Happy Customer – The only problem I have is that it is slower at times and lags a bit when I go into an app or start streaming. We are happy with the service in general and the customer service when I ring is second to none. Show details ·  1

excellent internet provider – efforttless transfer of service from previou- took less than a couple of hours. Great price, speed unualtered. helpful telephone communication and follow up emails. Show details ·  1

Sky Muster Plus Newbie – Speeds are quite good, and the service appears very reliable. Price for this level of service is very reasonable. I do not do a huge load of streaming so this plan suits my requirements adequately. I have not experienced any dropouts. Show details ·  1

Rubbish Internet – Most disappointing satellite service. Never in years of being with this company has it delivered the speeds stated, can’t stream without pausing. Absolute rubbish. Takes hours to try and sort out with them, I have given up.

Seriously Slow Satellite – Their Sky Muster satellite internet has become unusable over the past six weeks or so. It used to be a lot better, some drop outs when the weather was bad but otherwise ok. However now even with clear skies everything (from websites to streaming) takes so long to load. I've also noticed that they delete negative comments from their social media… Read more

pages, so I decided to leave a public review here. This is a big red flag for me when it comes to trusting companies and deciding who to give my money to. Seriously considering switching to a more expensive yet apparently more reliable satellite internet provider.

Activ8 me making it extremely hard to cancel subscription! – I sent 3 emails to cancel my subscription, yet got charged again. Received an email stating that i need to call to cancel my subscription!!! WTH!!! They are making it extremely hard to cancel, GO FOR STARLINK, 100 TIMES FASTER FOR $40 EXTRA!!! NOT BLOODY HAPPY!!! Show details

Why is 'Support' Suspect? – Activ8 is just a retailer for NBN. Hence, Activ8 helps keep NBN at arm's length from those dependent on NBN's services. Hence the total run-around when your problem (poor connectivity) is more a reflection of how NBN chooses to allocate its resources from a monopoly advantage. Less resources, more revenue, equals more profits. What we don't get is support. Show details

Rip off! – Very disappointing. Only been connected for a few days. $59 unlimited plan slow! My mobile service, which hardly works here is faster! Contacted support. Spoken with three different people. No help! Show details

Very disappointed in this product service. Would not recommend it if you have another option – Activate me satellite internet service is absolutely horrible. constantly Drops Out be very lucky to ever finish and episode on a good day it lacks so much there is search poor performance for what they offer and it costs premium for such inferior quality service. Have contacted activate me on multiple occasions but quality of service has not improved Very disappointed Show details

THINK TWICE BEFORE GOING WITH THIS CROWD – Changed my provider to get better speeds only to find that I am only mainly getting less than what I was getting on my Skymesh 12/5. Now on 25/10 with Activ8me only getting 5mb download speed and get jerked by professional fob offs. Get call back almost 24 hrs with some one working from home with children in the background. Show details

Deactivat8me – Seems like Activ8me should be deactivated!. Connection marketed as 2-4 weeks, but now looking at 9 weeks and care factor internally is zero. Over 30 minute call centre wait every time. Last call was easy - please cancel. Show details

Waste of money – I got this service to upgrade from a 4g mobile plan. I found on average I got from 0 to 5 Mbps download. The customer service team was untruthful in what the service could provide. My 4g continued to out perform the satellite. Activ8me was not interested in fixing the issue save your Money go elsewhere Show details

Great service and fantastic coverage – We live in an area where we are serviced by satellite nbn. We recently switched to Activ8me Sky Muster Plus as we were very unhappy with our previous provider. We have been very pleasantly surprised by the coverage. Thank you Activ8me. Show details

Excellent Value – Have just changed over from another Rural provider, and can’t believe how fast the service is, and what excellent value we now get. So glad we made the switch! Show details

Knock knock, who’s there? NOBODY!! – I have had an extended power outage, then a storm, so I waited patiently for the service to restore, it didn’t, I tried rebooting, resetting, all the layman attempts to no avail. I tried contacting activ8 support, but there is none after 1700hrs of a weekend. Being rural, sky muster is my internet, phone, my tv , pretty much everything communication wise and activ8 supplies ZERO support. Show details

Disgusting customer service - no internet connection - waste of time – The connection was no exisistent. Spent hours trying to get through to someone on the phone, and through complaints email. The call centre troubleshooting employees were useless and continually blamed NBN. I was promised a credit for the money Active8me took from my account, but they did not honour their promises.

Terrible provider - do not recommend – Only used this service for a month before cancelling it. It frequently dropped out which was very frustrating but the biggest issue was that it said large amounts of data were being used when we know for sure that no devices were connected as we were out of the house. One day it said 27gb were used within 3 hours. It also recorded off peak data… Read more

use as peak data use (checked it before 7am and it said 1.5gb of peak data had already been used that day). Called to cancel and make a complaint and was told that the data use was correct and they would not do anything about our complaint. When we asked how we could take the complaint further, we were told there was no way to take it further. I should also mention that when they were checking our data usage they kept us on hold for a really long time and seemed surprised that we were still there when they eventually came back to the call. I imagine they were hoping we would have given up and hung up. Terrible customer service, terrible handling of complaints, connection issues and chewed through data faster than any other service I have used, as well as recording incorrect data usage which resulted in peak data being used up well before the end of the month.

The very worst you can possibly get – I've been with them 6 months on Skymuster plus and several times half the internet won't work. You get "server error" messages and what i've found out is the IP addresses they give us are on spammer blacklists. Because this company are using your IP address for other purposes. I've noticed other reviewers complaining of the same issue. Customer… Read more

service is a 40 minute wait on the phone. People are rude and dismissive. This is close to a criminal organisation. There needs to be some regulator to shut them down. Barely legal and extremely contemptuous to the customer paying the bill. Quality of connection is poor in peak times and patchy at others. Switching provider. Don't make the same mistake as me. It's not worth the $5 saving.

Do not go through this provider! – They will continue to take money out of your account after you have closed it. They would not offer me a refund or take my card details off their system. And they were extremely rude and kept shouting over me when I was taking. Ended up having to make a dispute with my bank. If I could give no stars I would! Show details

Not worth it – Doesn’t work most of the time and you do not get the speeds promised even if a single device is the only thing connected. Paying almost $90 for data we can’t even use because it’s too slow. Off peak data is unusable wont even load an email. Can’t wait for starlink. Show details

Blocked Web Sites is no longer an issue, but we have loads of drop outs because of wind and or rain – Well I have two services with Activ8me commonly used sites for me are thelott.com copy and pasted directly from the page Access Denied You don't have permission to access "http://www.thelott.com/?" on this server. Reference #18.c4052017.1642052596.ab6818a9 Then tab.com.au Access Denied You don't have permission to access… Read more

"http://www.tab.com.au/" on this server.

Reference #18.7ef23717.1642052660.2ac735c2

Then the issue of my kids not being able to use the Playstation.com.au for the Plus and be able to play together online. I have 11 kids all up. and an Ex-wife who is my best friend Yes (re-married) and perfect relationship with the ex and partner but anyway, we use the PSN network to stay in contact have the odd game when the kids Step or Fosters visit, I have no idea what has been broken, but 4 weeks and you will get a call soon is the answer, Well costs are adding up ISP + memberships etc 4 weeks 13/01/2022 started 23/12/2021 and still no resolve, it is a joke to have to drive 20klms into town and back just to put the bets on for our racing club, then go out again to put lotto on or check winning tickets.

WE ARE IN THE COUNTRY Wake "UP" we can't buy a Latte on every corner!! maybe we could if we fed the cows Coffee Beans!!

Absolute Crap – Worst service you could imagine Forget about a call back this mob are a joke Speed is rubbish Constant drop outs,worked okay at first then nothing Definitely don’t anywhere near this mob they are the worst  Show details

Seamless transfer and good service – Transferred to Activ8 from another provider - one thing that I have found bad in comparison is the members area and data usage details. The presentation of Activ8 Account services is dreadful, difficult to read and poorly summarised. I want to know in a snapshot my monthly usage instead of scrolling up and down the page to see what the columns… Read more

headings are and the totals. Also a % of data usage and days left in the billing period. Please Activ8 go and see what other providers are presenting to their customers and update your members area - it currently is a joke.

Otherwise the transfer from another provider was seamless and I have not noticed any difference in the service - I changed due to price.

Pitiful speeds, no communication – My connection speeds are terrible, data seems to be going missing, now using data in 2 or 3 weeks when no one is even home, yet no one can connect to my internet to steal it, customer service is a non event, 2 hours and still waiting, I guess they have my money so why care? Shaped speeds are totally useless, cant even open a standard browser page, take 5 minutes, are you joking? Dial up used to be faster Show details

Not usable – -Exited existing contract to pay for a router that was "suitable for a small business" (only has a 9 metre range) 1/2 as good as what I had. -WIFI range is Terrible -Customer service was ok after being on hold numerous times for over an hour each time. -Internet keeps dropping out. Very fustrating I would definitely NOT recommend or leave current provider. Show details