Most uncomfortable, poorly structured mattress
Bought 2 mths ago - my big $ treat setting up home unexpectedly due to pandemic. Dips in middle where lying inches++, sweat ++. No customer service on calling - only sales reps; no exchange after use. Told under pillow top is soft, top foam layer, then firmer ones - on looking, unstitching side, there are 2 foam layers, total 4cm, one eggshell, both very soft, no support. Gel infused memory foam pillow top - after a while just becomes firm, no softness. Weeks of sore back in morning. Found springs also just dip in ++ where lying. ?Supposed 3 zones. Had to buy firm foam layer $94 to replace eggshell underneath; put eggshell on top of pillow top for any comfort. Will still probably have to buy new mattress when can afford.
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