Questions & Answers
what is this company? they dont provide contract, they dont even mention their connection and disconnection fee when you sign up!
Thankyou for your feedback. To answer your question we provide Power, Hot water and other services via an Embedded Network to selected buildings and businesses. Our services do not co...ntain a lock in contract as described in our terms and conditions. In relation to our pricing we apologies if you were not able to find the fees relating to connection and disconnection. These fees are displayed in the pricing schedule presented to you on the final page of the online sign-up sheet.
Thanks for your explanation, it's much appreciated. I think it would make it clearer and easier for your customer to have all the fees describe on that page instead of clicking on a link and then a second link to find it out....Also, there are many different prices depending on the actual distributor, the system should be ab le to show the precise ones as you already have the customer address. One more question: on the phone I understood there is no lock-in period yet in the terms in conditions there is a (unclear to me) formula to calculate the early termination fee. Is there an early termination fee for electrivity providing? How long do we have to stay to avoid such fee?
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