ActronAir ESP Platinum Plus ERV2-14AS / CRV2-14AS

We are so happy with our 9 year old Actron ESP Platinum, that our son installed this system now in his house – We rarely turn on all rooms at once, so the rooms which are on, get cooled or heated very very quickly even when it is very hot outside. The zone control is very important for us as we don't have to cool/heat the whole house and we can have the bedroom rooms constantly three degrees cooler than the living areas. We have it serviced once a year and… Read more ·  1

apart from one zone motor that broke (cost us $ 350 to repair), it has not had any repairs. When our son and his wife moved in their own house they only wanted such an aircon with zone control. They have their aircon now for one year and are also very happy.

Crap machine & terrible customer care – After reading a lot of good reviews (must be fake by actron staff members) we installed top of the range Actron Platinum ducted system in our home. It’s really frustrating that whenever the temperature goes 40 degrees the whole system shuts down. Initially we thought we have problem with our electricity system and called electrician few times but… Read more

they couldn’t find any problem with our electricity. Then I called the person who installed the system and been told that this is how it is....just put water on the outdoor unit and then restart....this is really frustrating....I have to go outside on a 40 degree celsius temperature, put water on the air conditioning system to cool it down so that it works!!! This is ridiculous!!!

NB: Sent this exactly same message to Actron Facebook page more than a week ago and they just ignored & decided not to respond!!!

Very happy with our choice – After looking into a few of the big brands we selected the Actron based on reputation and being locally made and supported. It works well in an air-conditioners nightmare house; a mix of large living are with a lot of west facing glass and small bedrooms with minimal glass. It does a great job. The ActronConnect remote control is great. I can… Read more

check the house as I'm leaving work and have it comfortable by the time I get home. Much smarter than fixed timers when my daily schedule is so variable.

Replaced Live-Ezi – We had so many problems with a Live Ezi system that it was credited in full & we chose to pay the extra for Actron.; it was money well spent. The Actron has been running for 2 years without any attention except for cleaning filters & is better in every way than the Live Ezi. The duct system is basically the same & controls are in exactly the same… Read more

position.We do not have separate metering on the power, but costs seem to be lower than for the Live Ezi system. Cannot speak more highly of Actron or of the installers, Air Rite of Nambour.

My working background was at a senior engineering level in air conditioning, now long retired, so that I had the technical ability to compile a file on the Live Ezi system faults, which were many & not due to the installer.

The Actron has run in days of 40C & early mornings down to minus 2C & controls to within 0.5C whenever checked.

Many complaints of airconditioning systems are due to faulty duct design & wrong positioning of thermostats, so the choice of installers is most important.

Update after 4 years of running:

A sensor on the outdoor unit failed at 3 years, & was replaced under warranty. Actron updated the software at the same time, & in the remaining summer months of early 2018, two zones reset themselves from 24C to 22C while running, one zone doing it twice; no action on this yet, so waiting to see how this summer goes.

Has an engineer I rate this as the best choice air con system – I did a life cycle cost and engineering analysis of the systems available for a ducted air conditioning system The new system was to replace an ageing Hitachi system that was noisy and unresponsive to controls. Also spare parts were becoming a difficulty. R22 refrigerant was also expensive if recharging was necessary. I chose the Actron… Read more

Platinum plus to give 4 zone control. The quality of the hardware is only as good as the installer. Crew Air Condioning in Sydney gave quotes until we agreed on the scope and price. I didn't screw them on price because I wanted them to have enough money in the job to not cut corners. What a fantastic crew in Paul and Gary. They were efficient and thorough in doing the install and commissioning.

Service, warranty and spare parts are important for the long term. Actron is Australian manufactured. The on line reviews about these matters gave them top marks compared to overseas manufacturers. Read the terms and conditions. The fine print may contain reduced warranty for labor or leaks. Also some companies insist on a costly service every year to maintain warranty. I had Actron in a previous house for 15 years and they were great.

Crew re used the existing ductwork, modifying it for an extension and adding automatic dampers. They also tidied up the original install to make access to the roof space easier. Importantly they balanced the system to reduce noise. Not every installer does this important commissioning.

It's the best system for a residential home I have come across. Very easy to control with lots of programmable functions to suit our requirements.

They gave me a warning about maintenance technicians. Make sure the maintenance technicians get into the roof to inspect the drain from the drip tray. Water attracts rodents and insects. Baits work by creating thirst in these creatures. Also there is a need to check ductwork. Dust and insects on circuit boards can cause them to short circuit. Most technicians don't get into the roof space! They flap around and then do their hardest task of the day? Writing you and invoice for doing nothing. Before you call a technician check out your system as to recommended maintenance and stand over the guy!