Absolutely appalled at the treatment by Actron!!
The technician has been out three times in the past two months and claims it’s incapable of coping in Melbourne’s weather, yet their website boasts -10degrees capability of running ability and maximum 50degrees heat. They claim it’s running exactly how it’s supposed to, yet it’s constantly going into defrost mode & shutting itself down. I’m at my wits end and cannot afford to be replacing this unit after barely being installed 1.5yrs.
Purchased in January 2020.
11 months after install and issue still not resolved
Constant whistling within pipes from compressor and throughout house. Identified on day of install in aug2020. Actron confirmed “known issue with this model” see if this review will resolve issue!
Purchased in August 2020.
Noisy and heat is not that much powerfull
I just got keys of new house 3 months before normally my house temp is 13c after 2 hours its not going more than 18c after 2 hours running time at 30 c
Purchased in March 2021 for $13,500.00.
The reviewer stated that an incentive was offered for this review
Actron 14kw esp unit
Just wanted to let people know that I have an Actron 14kw ESP unit, it's 6 years old, had 1 compressor failure in year 2, softstarter failure in year 5(last year) and it now has a just done a second compressor a few weeks ago, I'm a frigy as well and am a bit disappointed in the reliability of the product, especially being Australian designed, I have installed many ac over the years, never had a call back due to a refrigeration failure, I will be installing a Dakin unit next couple of weeks.
Purchased in December 2014 at AC wholesalers for $10,000.00.
I had this unit installed about 8 years ago. As I don't have it anymore I can't remember if it was the 131e or the 151 e. What I do know is that is let us down every summer at least once and the service was terrible, at some point we had to wait for almost 4 weeks. I had the details of all breakdowns once written up here on Productreview, but I can not find them anymore. We never used it for heating but for cooling only. It never had a hard life. After the warranty was over I used other aircon service people. They informed me that the issue of ...the soft starter failing so often is a sign that the compressor is on the way out. Well, this is exactly what happened last summer. Obviously Actron wasn't to interested while it was under warranty. I now have a similar Daiken unit as the repair of the Actron was close to the price of the whole Daiken unit. Besides that I would still have the Actron and would probably have the next hick up soon. Having experienced such a low quality unit combined with its service I can honestly advice to stay away from Actron units altogether. Adding up all the costs including purchase, installation and all the repairs over its service life ( just the unit not the energy consumption) it has cost me roughly over $ 2500 per year. Absolutely disgraceful.
works great, terribly noisy, groans up an down
The unit is super good, heating and cooling, controls are good, fan only mode is useful, mine has the noise reduction blanket they fit to the compressor area, hate to think whats its like without one.
Cooling mode is tolerable but in winter when you turn on the unit and we have 13 degrees temp, it is crazy noisy outside for about 10-15 minutes, very heavy drone that tonally goes up and down and comes through the house double brick walls and I'm sure ticks off the neighbors.
After a while settles down and not too bad.
Would look to another brand next time, however maybe they all are noisy.
Purchased in April 2015.
That's better that's Actron
The unit is the best thing i have ever bought and it copes well on high demand and extended periods.
Very Satisfied with the product the features and controls are a bonus and simplicity at it's best.
The air conditioner is perfectly built for this harsh Australian weather.
Purchased in October 2018.
Review collected in partnership with ActronAir
A/C - money well spent
Beyond happy with this A/C it ran almost everyday during summer, i must say how impressed i am with the unit in high tempreature days, compared to our last unit, it is such a huge difference.
We cannot fault the unit - happy we chose to go with extra zones so we can turn off the rooms we are not using.
The company who installed it also went above and beyond in selling its features and helping using design zone layout to best suit our house.
Whisper quiet and simple to operate. The system meets all the requirements that I have for keeping a two story west and north facing home comfortable. The system cools selected rooms only, maintains the required temperatures and quickly cools the house down when needed. In summary an excellent A/C system.
Australian and Great product
Smart system, every room is now co trolled individually with a switch and sensor in each room. Looks very tidy and very smart- it switches a room off automatically when it reaches temperature so no power wasteage at night when everything is already cool. Perfect for my young kids to keep everyone happy!
Warranty worth nothing
Water was leaking on my ceiling so called actron, they came and said the broken pipe was not covered under warranty as somebody had walked on it. House only built 4.5 years ago so everything was done then nobody goes in the roof and we even have the manhole locked also the unit is suspended so no way could the pipe be walked on. Charged by tech who basically accused us of walking on it and when I said will take further he said you don't pay I will go back up and cut the pipe. Have always recommended this aircon but no more as after sales is rubbish. So invisible msn that lives in my roof stay away from the aircon.
Large noisy clunker
Actron have a good sales pitch with their "Aussie developed, rock solid, energy saving units". Well after 3 years with this unit I can say this only talk.
The noise and vibration is atrocious. It is not only loud but annoying as the old school compressor (no inverters here) switches on and off in a vain attempt to save you energy. It is chalk and cheese between this and a Japanese unit. You can hear our unit from the street 30m away.
It does not save energy. The ESP only seems to make the fan run on low whilst the outdoor unit continues to ...
Excellent performance in every respect
Our home is 22 years old. The original owners installed an ActonAir ducted system. We have owned the home for 10 years. The original system performed without fault until winter 2015 when a control board on the outside unit failed after 21 years. The replacement part was going to cost over $600 so we opted to install a replacement ESP Plus system because it offered greater energy efficiency. The ability to close down to a single zone is brilliant. The new system was installed in November 2015 with all parts replaced except the return duct and fi...lter. The system has effortlessly handled it's first summer and winter. The total average daily electricity consumption of our house is just under 10kWh (we have a gas hot water system and cooktop) which indicates that the system does run very efficiently. The original ActronAir system was installed by Nicholls Air in Seven Hills and we used them to supply and install the new system. Nicholls Air has provided good service and seems to 'know what they are doing'. If the ESP Plus system has a 'problem' it's that it is so so so quiet you have to put a hand up to a duct to be convinced it is running!! From a user perspective, the biggest plus is the extreme evenness of the temperature control. There is no hiatus caused by the system cutting in and out as the thermostat controls the temperature around the set level.
We had our ActronAir ducted system installed by A Grade Air Conditioning at Seven Hills early Dec.2015. The system works very well and quickly cools the house on the hottest of Western Sydney days. A Grade were prompt and courteous and I thoroughly recommend ActronAir and A GRADE Air Conditioning.
We had this unit installed and could not be happier, works great, does the job and we also had actron connect added, on our way home from Sydney just click on the app and turn the system on, East Coast Air in Maitland installed it and were the utmost professionals, I don't think you can go past this brand on quality, price and user friendliness, I let the experts advise me on the correct size for my situation and was a little hesitant on there recommendation, I actually thought it was too small, but they got it right, I would recommend this bra...nd to anyone that wants to listen. UPDATE, 1 month after instal and Actron contacted us to say they had a reason to believe the compressor in ours was a possible problem and it may only last 5 to 8 years, so they sent out East Coast Air from Maitland and had it replaced, all done professionally and quickly, still no problems and I did notice our electricity bill had dropped from last year, we had a split system in and it was costing a fortune, hopefully summer will be cheap as well. Also we had the module put in so we can turn this on and off from anywhere as long as my internet is working. In the event that you use East Coast Air from Maitland, ensure they will carry out your yearly service, we signed a contract with them to have it done and they have now told us it is too far to travel, Actron 10/10, East Coast Air 4/10,
Questions & Answers
Is the new series ESP Plus 2 also noisy ?? Please let me know ASAP I’m building our first home and want to know. It’s costing me around $10k so before I invest big $$ I want to be sure I am buying right product
What is your email address so I can send some more information on the noise levels & their testing results?
Hello, to all those of you who have had a good experience with the Actron systems in Sydney, could you let me know who your installer was please?
hi neeraj, dnr was the company.had had no dealings with them before but up to now very happy,
Please find the names & contact numbers for 3 authorised dealers who work in the Sydney region:
All General Air Conditioning, 02 8788 8600
Globalrez Pty Ltd,1300 781 855
A Grade Air Conditioning, 02 9620 6451
ActronAir Customer Care
Get an answer from our members and ActronAir representatives
|Category||Ducted Air Conditioners|
|Features||On/Off Timer and Remote Control|
|Cooling Power||14.4 kW|
|Heating Power||15 kW|
|Auto Cleaning (Self Cleaning)||No|
|Auto Restart Function||Yes|
|Cooling Energy Rating||5 stars|
|Heating Energy Rating||4.5 stars|
|Indoor Unit Dimensions||412 x 1290 x 615 mm|
|Outdoor Unit Dimensions||990 x 1320 x 580 mm|
|Max Outdoor Sound Pressure Level||52 dB|
|Operating Temperature for Cooling||-10 ℃ to +50 ℃|
|Operating Temperature for Heating||-10℃ to +50℃|
|Manufacturer Warranty||5 year(s)|
Other Ducted Air Conditioners
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