Reviewer Photos & Videos
Cools and Heats well, but beware the clunking noises and system failures
The Air Conditioner works well (cools and heats), when it isn't failing. Controller is simplistic but it does the job. Seems relatively good on electricity usage as well.
However.. my system is less than 5 years old, and we have had Actron out to repair it under warranty multiple times for Gas Leaks which stop it from working (usually in the middle of summer with more than 5 days wait for service). I have been told that this can happen due to moving parts.
Also, the outdoor unit has an awful clunking sound (occurs about every 10 seconds) that ...
Purchased in December 2017.
ActronAir installed our new airconditioning system yesterday. They were fabulous. The team were in and out in one day. They were polite young men who worked hard and were consultative as to where we wanted each aspect of the machine to be installed. They took the time to clean up after themselves, and they took the time to teach me how to use the system. The outdoor machine is incredibly quiet when running, and the indoor noise is much lower than I expected, even when it is on its highest setting.
Purchased in December 2020.
Finally a company that delivers
Only installed 5 weeks ago and so far working as expected, yet to experience extreme temperatures that will tell if this system is what it is hyped up to be.
Purchased in August 2020 at Globalrez Air.
as promised,and backed up
had system in 3 weeks,had question on how use.a tech came out and showed us how it was fixed,most helpful said any worries just ring.so far no need,happy so far all good
Purchased in August 2020 for $12,800.00.
I have had my Actron Air ESP Plus for less than 3 months and I have used it 5 or 6 times and now I don't have an air conditioner because the fan motor inside the roof has broken down and the company that sold me and installed the system can't tell me how long it will be before they can fix it, when the air con was working it was blowing harder in some parts of the house and hardly blowing in other parts plus the WIFI keeps dropping out whenever I wanted to turn the air con on by my phone.
Purchased in February 2020.
Review collected in partnership with ActronAir
Absolute torture to live next door to
Our neighbour has this Actron air conditioner and the thumping on and off of the compressor is like water torture. Impossible to sleep/concentrate in my home when it is on unless we create noise in our house to block it out. Neighbour has refused to do anything after apparently having been told by Actron that the system is working properly, so local council is involved because the noise has been measured and we have been told it is not compliant with council noise regulations. Awaiting neighbour to respond to Council letter - second time we have gone through this and previous “fixes” have not worked. This unit should not be installed where there are neighbours within 5km - it is driving me and my family nuts.
Love our new Actron ESP Plus
We installed the unit in July to replace a previous ducted system. We have not yet used the cooling cycle but we are extremely happy with the ESP as it provides warmed air consistently throughout the house
Purchased in July 2019.
Initial problem with noise that was eventually fixed.
There was an initial problem with noise and there was a lot of pain getting acknowledgement of the issue and getting it fixed by the manufacturer. However I am sure Actron Air would now be willing to assist anyone else that is experiencing the same issue. After the issue is fixed, it is overall a good unit.
Purchased in October 2016 for $19,000.00.
Was noisy when installed but Actron addressed all the issues
New Updated Entry: While I initially had all the below reservations, Actron kindly attended to all the issues and fixed the unit so that it is now running very efficiently and quietly.
This is a very noisy unit which we regret buying. We can't turn it on at night because it makes a loud vibrating noise every 5 seconds. Our neighbours have also complained that they can't sleep at night when it's on.
Purchased in May 2015.
New Install SRV201E / SRD203C 8 zones and 10 outlets
Frost Air-conditioning (Castle Hill) just completed my Actron installation, Have not used the system yet as we are still renovating but the installation went seamlessly and the installation team did a great job.
We have a large house and 5 rooms have restored 1920's decorative ceilings and we are pleased to say not cracks or damage to the ceilings. The installer knew what he was doing and all care taken.
At this stage we recommend Frost on Price, Systems advice and Installation, Will add to review about the Actron unit when we move in and use it for a few months.
Excellent all round.
Large 3 phase unit with 7 zones works faultlessly. Produces more than adequate cooling in all zone even on very hot days on a setting of 25c. Brilliant installation by Grahame Miller and the crew from Cool Blue Air Conditioning in Yallah. They even organised for the new meter for the necessary three phase to be installed. Very competitive price.
Unacceptable noise from the Compressor-Very Unhappy-Update 5/8/18, Very Happy
The noise from the compressor, which constantly cuts in and out every 5 seconds, is totally unacceptable. We have had to build a sound barrier around ours costing more money and it is still bloody noisy. Very disappointing given the literature states it is quiet. The installer and Actron have been out, done all their sound measurements and it is all within their stated literature. Well the literature can't explain grinding, scraping, vibration and tick ticking noises every 4/5 seconds. I'm hoping the bills live up to their literature as we awai...t our first winter one! The cooling and heating work well and the installers were great. We will continue to pursue reducing the noise further. UPDATE. Actron, under warranty issued sound reduction kit for installation which was carried out on 3/8/18 by Design Air. Very happy customer now.
It has been two months since the installation of the Air Conditioner started. It seems no-one can get the wireless control app ActronConnect to work. I've had the installers come over four different times specifically to connect it. They've climbed into the roof space and reset the WiFi module a dozen times. They've replaced the WiFi module. They got someone from Actron to come out and have a go. I've replaced my router. The app keeps crashing. Actually, that's giving it too much credit. By saying it crashes, I'm implying that at some point it ...functions. It doesn't even connect to the A/C. It malfunctions before it makes any connection. It malfunctions before you even start inputting your WiFi details into it. I have never seen such a badly written app. The actual A/C unit is a bit better. It works. Most of the time. It has crashed a couple of time with an E9 code in the few weeks that we had it working. At one point during the installation, it turned out the fan motor was defective and the installers took it out of the roof cavity and brought a replacement one. The control panel is nicely laid out, but the build quality is poor and the buttons don't always work. Actron Air gives a bad name to Made in Australia.
Questions & Answers
How much is it to run this unit per hr $$
Whilst there isn't a general dollar amount that can be provided, a copy of the information supplied by our technical support team concerning running costs is included below to assist you with the calculations
To determine running cost use the following calculation,
Input power x run time x Electrical rate
Kw x hours x $/Kw = running cost in $
This calculation is assuming the compressor is running for the whole time, not cutting in and out.
How long the compressor runs without cutting in/out is the variable.
This depends on factors such as,
Aspect to the sun
Time of day
Get an answer from our members and ActronAir representatives
|Category||Ducted Air Conditioners|
|Features||On/Off Timer and Remote Control|
|Cooling Power||19.3 kW|
|Heating Power||20 kW|
|Auto Cleaning (Self Cleaning)||No|
|Auto Restart Function||Yes|
|Cooling Energy Rating||5 stars|
|Heating Energy Rating||4.5 stars|
|Indoor Unit Dimensions||435 x 680 x 1420 mm|
|Outdoor Unit Dimensions||1045 x 1460 x 580 mm|
|Max Outdoor Sound Pressure Level||54 dB|
|Operating Temperature for Cooling||-10 ℃ to +50 ℃|
|Operating Temperature for Heating||-10℃ to +50℃|
|Manufacturer Warranty||5 year(s)|
Other Ducted Air Conditioners
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.