ACY Securities

ACY Securities Questions & Answers

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Joe B.
Joe B.

This firm compels investors to deposit additional funds, but when I sought to withdraw, they fell silent, ignoring my attempts to retrieve my funds. Ultimately, I had to request a refund under DigitalAssetClaim firm. Beware of investing in Acy securities they may indefinitely delay withdrawals, creating significant hurdles for investors."

ACY Securities
ACY Securities   DM   

Hi Joe, I'm truly sorry to hear about the challenges you've faced in withdrawing your funds and the subsequent need to engage with DigitalAssetClaim for a refund.

In order to assist you more effectively and explore potential avenues to resolve this matter, could you kindly provide additional details about your account with ACY Securities? Any specific dates, transaction IDs, or communication records related to your deposit and withdrawal attempts would be immensely helpful for us to investigate further. To discuss your experience in detail, please contact our customer support team directly at support@acy.com.

Our team is committed to addressing such concerns promptly and ensuring that our clients' experiences are as smooth and transparent as possible. Your cooperation in providing more information will greatly aid us in assessing the situation and determining the appropriate steps to assist you effectively.

Thank you in advance for your cooperation. Please feel free to reach out should you have any questions or require further clarification. We're here to support you through this process.

Best Regards,
The ACY Securities Customer Support Team

DavidRN
DavidRN

Can I transfer from nabtrade?

ACY Securities
ACY Securities   DM   

Hi David, Thank you for reaching out to ACY Securities.

We do not accept funds directly from Nabtrade. However you can always transfer funds from NAB bank account to our NAB's account. This will also be an instant transfer since we all use the same bank.

Please visit us on external link  for more info on other methods of funding your account.

Have great day!

Mystery shopper
Mystery shopper

Do you accept foreign clients other than Australians? I'm in Malaysia at the moment.

ACY Securities
ACY Securities   DM   

Hi there. Only Australian residents can be onboarded via our Australian website and business entity via external link . We do accept clients who are based overseas through our overseas entity via external link , which has a different license and terms and conditions. Please review the terms and conditions for the relevant entity you get redirected to when viewing our website. Looking forward to helping you.

Gabriel Hyen
Gabriel Hyen

A lot of Australian brokers started dropping their leverages for retail clients, is that the same for ACY Securities?

ACY Securities
ACY Securities   DM   

Hi Gabriel, Thank you for reaching out to us with your question.

Yes, that's correct. On 29 March 2021, ASIC’s Product Intervention Order came into effect for all ASIC-regulated brokers, restricting the leverage we can offer retail clients as per below:

 30:1 for CFDs referencing an exchange rate for a major currency pair
 20:1 for CFDs referencing an exchange rate for a minor currency pair, gold or a major stock market index
 10:1 for CFDs referencing a commodity (other than gold) or a minor stock market index
 2:1 for CFDs referencing crypto-assets
 5:1 for CFDs referencing shares or other assets

The main purpose of the Product Intervention Order is to introduce greater protections for clients and shield them from excessive risk - which we support and we were in fact one of the first brokers within Australia and globally to publicly comment on this.

That said, we do offer flexible leverage to those who qualify as sophisticated/experienced traders. Do you consider yourself to be in this category?

Outside of leverage though, another area where ACY Securities is super competitive is in cost of trading. Whether you trade with ACY as a retail client or as a sophisticated client, you will enjoy ultra low cost of trading. We have spreads from 0.3 pips and for commission based accounts (for the more active traders) it's $3 round turn on all FX majors, Gold and Oil. That's just $1.5 per lot per side - One of the cheapest commission structures Australia-wide.

If you check the cost of trading with other brokers in Australia, especially on their premium or "recommended" accounts types, you will see that in most cases, their commissions are much higher than ours.

Where you keen to open a test account?

Kind regards,
Justin Pooni,
Head of Branding & Communications
ACY Securities

yudididi
yudididi

ACY is such a great CFD platform, which not only provides thousands of trading products, but also excellent customer services.
My account manager can always explore solutions for me timely, if there is a need.

ACY Securities
ACY Securities   DM   

Thank you yudididi for the feedback. We pride ourselves on providing the best service to our clients.

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