?
? !
1 photo
Adairs

Adairs

2.3 from 332 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (89)
  • Return Claim MadeYes · No (131)
  • Customer Service
    2.5 (104)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
EMC

EMCPerth, WA

  • 6 reviews
  • 4 likes

Atrocious customer service

published

Ordered a bed head on the 8th March. Still has not been delivered and after 4 emails enquiring after my item I have only been told by Adairs they are waiting for an update from their delivery partner, or that I would be contacted by their delivery partner with an estimated date (was never contacted). Asked for a refund twice, no response. Have had to resort to lodging a dispute with my credit card company to recoup my funds. Avoid purchasing online from this company at all costs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Similar opinion? Write a review on ProductReview.com.au!
Vicki

Vicki South East Queensland, QLD

Thank you Emily at garden city store

published

Bought 2 queen size waterproof mattress protectors and tea towels. Emily went above and beyond with her great customer service. Keep up the great work.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGarden city
Similar opinion? Write a review on ProductReview.com.au!
Irene

IreneGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Adairs Kik Ash Desk

published

I'm pleased with my new kik desk. I don't usually purchase flat pack furniture. It took 2 of us to assemble in under 15 minutes with ease.
It is light and sturdy. I like the design and the deep desk top provides sufficent space from my eyes to my device.
I highly recommend this stylish desk.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMoorabbin
Similar opinion? Write a review on ProductReview.com.au!
Home Decor Shops

Find out how Adairs compares to other Home Decor Shops

Know better, choose better.

Compare all
Bhavna

BhavnaVictoria

Horrible 1200 count sheets and horrible quilt covers

published

Kmart quality is better and 1/10 price. Never going back. The quilts covers are like bad soggy stuff and sheets look cheap

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
Similar opinion? Write a review on ProductReview.com.au!
Maria

MariaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 4 likes
  • Verified customer

Disappointing and Dissatisfied

published
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Unhappy customer

Unhappy customerWide Bay-Burnett, QLD

  • 2 reviews
  • 1 like

Atrocious Product Sales System

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore Qld (Homemaker Centre)
Similar opinion? Write a review on ProductReview.com.au!
Jenna

Jennamelbourne

  • 36 reviews
  • 31 likes

Adairs Linen Quilt Covers

published

Two (2.5 or so) years ago I purchased a taupe and a white queen linen quilt cover from Adairs. At the same time I purchased a Sheridan Super King quilt cover. The white queen and the super king have been wash approximately the same amount of times. The Sheridan quilt cover is soft and relaxed whereas the Adairs linen quilt covers are not soft and relaxed but stiff and rather rough to the touch. Why the difference in the quality of the linen? Sadly, I will only purchase Sheridan linen as it appears to be of superior quality.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationon line
Similar opinion? Write a review on ProductReview.com.au!
atlasthecat.2013

atlasthecat.2013

  • 3 reviews
  • 1 like

Service in Epping Vic is below zero

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEpping Plaza Victoria
Similar opinion? Write a review on ProductReview.com.au!
Ana

AnaSouth East Queensland, QLD

  • 3 reviews

Happy customer

published

I am very happy with Fiona at Adairs Maroochydore who helped me today with a lovely smile and great patience. Bought a nice set of sheets. Many thanks Fiona. Will be definitely coming back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Plaza
Similar opinion? Write a review on ProductReview.com.au!
Home Decor Shops

Find out how Adairs compares to other Home Decor Shops

Know better, choose better.

Compare all
Maddie

MaddieHunter Region, NSW

  • 2 reviews

Worlds softest sheets

published

Feels like sandpaper. King size doesn’t fit on standard king size bed. Only just put on my bed and they have a whole in them already.
Cheap Kmart ones would be better!
Complete waste of money!!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Similar opinion? Write a review on ProductReview.com.au!
Julia

JuliaSouth East Queensland, QLD

  • 2 reviews

Exceptional Customer Service

published

I had purchased a quilt cover and some pillowcases online, then I had suddenly remembered that I had a $20-off coupon that was sent to me via email and had totally forgotten to apply it at checkout. This was absolutely my fault but I contacted the online chat service at Adairs. In no way was I expecting the coupon to be applied as I had already paid for and processed the order, but thought it was worth asking. Surprisingly the customer service team very kindly applied the coupon and refunded me the $20 that was supposed to be discounted. I was absolutely amazed! Very happy, thank you Adairs!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Linda Southall

Linda SouthallHunter Region, NSW

  • 2 reviews

Jarvis Green Throw

published

Thought I'd purchase this throw to match cushions that I recently bought & love
However this throw continually loses tiny bits off fluff that get in your eyes, face & are extremely irritating & made my eyes red & so itchy. The washing instructions state only spot clean ..I just dont know how to get rid of all these tiny bits of fabric. When you shake it the amount of fluff & tiny fibre bits in the air is a hazard - I'm very disappointed in this throw & wished I'd never bought it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationADAIRS ONLINE
Similar opinion? Write a review on ProductReview.com.au!
SBB

SBBNorth Queensland, QLD

Expensive poor quality items

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Fair Play

Fair Play

  • 2 reviews
  • Verified customer

Always Love Adairs - latest purchase - Hendrix Rug Natural

published

This rug is a lovely product. Lightweight, fresh and modern. Easy on line ordering. Reasonable charge of $40 for door to door to country SA delivery. Item arrived in 12 working days including the day ordered (4th Dec) and the day delivered (21 Dec), much quicker than their estimated time frame and during crazy and busy Dec 2020.
I am always happy with Adairs in store or on line and they are my go to for linen and homewares. Purchased during 30% off sale so even better! Staff are lovely in store and on phone.

  • Thumbnail
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn-line purchase via Adairs website
Similar opinion? Write a review on ProductReview.com.au!
Bronte

Bronte

  • 4 reviews
  • 3 likes

Extremely slow delivery

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline order
Similar opinion? Write a review on ProductReview.com.au!
Home Decor Shops

Find out how Adairs compares to other Home Decor Shops

Know better, choose better.

Compare all
Reviewer R.

Reviewer R.

  • 8 reviews
  • 23 likes
  • Verified customer

Adair’s Port good

published

Went in to check out some towels at this store. Found what I wanted and received a discount.
The staff were helpful and I had no services issues.
Will try the towels out for performance and report back.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPort Macquarie NSW
Similar opinion? Write a review on ProductReview.com.au!
Greg O'Neill

Greg O'NeillFar North Queensland, QLD

  • 2 reviews

False Advertising

published

Sadly I went to purchase products I've used in the last few months to make the most of the 30% Linen Lovers discount being offered at present on full priced items. Guess what-they are now MORE EXPENSIVE ( with said 30% discount ) then they were 3 months ago. This really is a scam to the consumer. Please take note-you're paying more now with the so called discount than you were before offer.Incredibly disappointed.They have lost my business!!!

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Jobkeeper scammers

published

This company has scammed the Australian tax payer and is using the jobkeeper payment to pay their owners and share holders

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Liz D.

Liz D.Central Highlands and Goldfields, VIC

  • Verified customer

Great Packaging

published

Purchased sheet set and doona cover and LOVE the fact that the products were in reusable packaging instead of wrapped in plastic!! Well done Adairs. The reusable bags were same material as the products so my friend will use them for craft.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdairs
Similar opinion? Write a review on ProductReview.com.au!
Laura G.

Laura G.Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 1 like

Soiled items sold

published

If I could give 0 star rating I would....Purchased a $150 flat sheet arrived soiled. Disgusting. At this price I would think this company has better quality control. This sheet I received looks used, with a make-up stain and packed back in the packaging and resold. Beware buyers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 7
See all Adairs reviews

Questions & Answers

KAG

KAGasked

I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.

No answers
Samantha W

Samantha Wasked

I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.

1 answer
Fired Up
Fired Up

This is a ‘REVIEW’ site not an ADAIRS site so chances of an official response are slim.
Why not just take it into the shop ?!

LGee

LGeeasked

Hi I am from Townsville Nth QLD i am a member of linen lovers club, i am contacting because i was very disappointed with the last catalogue that was sent out. Upon going to my regular shop at Castletown to purchase several items from the catalogue were not available or had not been received the staff are great at this store, but were unable to help I think it was Very poor business to advertise products and then not have them for the customer to purchase. Very disappointing Adairs

1 answer
Eileen Heron
Eileen Heron

We will never shop at Adairs again, we lodged a complaint some time ago about service and dealing with a staff member with no product knowledge, never received an answer.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.