Reviewer Photos & Videos
Metro 1500TC Brooklyn Sheet
Worst sheets I have ever bought, after 3 washes these sheets still feel like sandpaper. Incredibly disappointed, I've had better sheets for cheaper. It also took 17 days to dispatch. Horrible experience.
Having been a loyal Adairs customer for years, I will now, on principle, never purchase from them again! Ever! Since when does an expensive sheet set comprise only a fitted sheet and a pillowcase?? No flat sheet!!
I had spent hours online searching for a first sheet set for my grandson. The one I chose at Adairs was the most expensive one of all I looked at but I chose it as I thought perhaps it would be of better quality. I was very upset upon seeing this gift on my grandson’s new bed to be told that it was missing a top sheet, an absolute s...
I bought two of the same type of quilt covers for my two kids and disappointed to find one with buttons and one without.
The covers were for two beds to have the same type of quilt covers and it is hard for kids to use them when there is no buttons.
Bought Adair Linen for their high quality products and reputation and this was unpleasant suprise. Also paid for their membership when I was at the store.
Cant even return both because I bought one a while ago (with buttons) and went into a lot of trouble to buy the other from same kind few days ago and this was the last one at the store in Bundoora. No point returning one because I wanted the same type for both beds.
Purchased queen flannelette sheets online as we don’t live near an Adair’s. Terrible quality. One wash and all patchy and faded. Was told to send them back via post. Not worth the trouble...I’ve already wasted time and water on these sheets. Won’t be purchasing again. I have Kmart one that are better quality!
Worst ever online purchase
Never use their online service. I ordered a sheet set unfortunately, big mistake. It took them exactly 16 days to wrap and walk my parcel to Australia Post. Funny how they can take payment in minutes but then take two weeks plus two days to walk to the,post office with it. I expect delivery will take seven days so all up 23 days turnaround. I was intending to gift it but that can’t happen now. Once I receive it I will be demanding all my details are removed from their system.
Metro Flannelette sheets
I purchased metro flannelette sheets queen extra deep 50cm deep they say .
My mattress is only 38 deep , these sheets don't even stretch to fit my mattress without pulling hard. They are on my bed but are so stretched the seams are giving after the first day without us sleeping on it.
My cheaper Target sheets fit better, I see mattresses for living so people ask me where to buy linen.
These are the worst fitting sheets I have ever had, Adairs need to get there sizings right.
Atrocious customer service
Ordered a bed head on the 8th March. Still has not been delivered and after 4 emails enquiring after my item I have only been told by Adairs they are waiting for an update from their delivery partner, or that I would be contacted by their delivery partner with an estimated date (was never contacted). Asked for a refund twice, no response. Have had to resort to lodging a dispute with my credit card company to recoup my funds. Avoid purchasing online from this company at all costs.
I recently purchased 2 cushions from Adairs. When I received them they were the wrong product. After contacting Adairs, it was evident that the problem was my problem. I had to either return the incorrect goods to a store or return to Australia. As I am time poor and thats the reason I choose in the first place to order them online, this would be impossible. I am now stuck with 2 cushions I would never have choosen and no help from this company. As there are plently of other manchester companies online I will not be making any more purchases with Adairs.
Sending spam sms
Flooded with unwanted and unwelcome advertisements over sms.
Mobile number to opt out is disconnected.
Reported to authorities as spam. Don't remember I was buying from them.
Terrible quality throws
Purchased 2 throws played $236.00 washed them once terrible quality full of fluff am not able to use them to cover couch . Went back to store where purchased would not accept them. Am very disappointed will not buy anything again.
Brooklyn king sheet set
Not clear enough in advertising that these are polyester cotton
Appalling quality for 180.00
I will never shop at Adair’s again and will be telling everyone I know
Horrible 1200 count sheets and horrible quilt covers
Kmart quality is better and 1/10 price. Never going back. The quilts covers are like bad soggy stuff and sheets look cheap
Bad customer support
I bought 2 bath mats.
I received an email asking me to return as it was faulty. Did all of that and never heard from them.
Sent 3 emails. No response. No refund.
Membership voucher of $20
I was told that if I became a member, I would get a $20 voucher to spend once the gift voucher was sent to my email. But, only found out when I returned to the store, that to use the voucher, I had to spend a another $50 before I could even use the voucher. This was not relayed to me on the first visit. I will not be returning to Adairs again.
Worst online customer service
I Made a big purchase which included a couple of large pictures
I wanted to return one of the large prints
I live in a regional area and they had to arrange for return by courier at my expense. Which I was fine with
I had to call 4 times to arrange for them to find a courier , I was always put on hold
They had to check with a team leader
The team leader was never available to talk to
The last time I called , I was explained the situation and they were very sorry etc
But said “can I just put you on hold “ to talk to my team leader
20mins later I hung up
Called back spoke to someone else ...
Disappointing and Dissatisfied
We purchased a rattan chair and bed in store. The in store service was wonderful; Mary went above and beyond to source and secure our products and she was beautiful to deal with.
$1000 spent (rattan chair and double bed chosen by my daughter) and we received a delivery notification but needed to delay delivery by one week due to being away. This was re-scheduled and we received a further confirmation text nearer to the date confirming delivery. I satiated home. On the morning of deliver, I received a message that there would not be a delivery....I called and was advised that a part of the bed was missing and as such neither item would be delivered. I was advised that I needed to call the store or head office to chase up the issue! I called the store; again Mary was lovely and called head office. The bed order would need to be cancelled as they didn’t know where the missing piece was. I waited for word on the chair delivery. A couple of days later, Mary calls to advise that the chair couldn’t be delivered as there were none left in stock; they had oversold! How did we go from two confirmations of delivery to this? Next I was advised that I needed to now go into a store to arrange and AFTERPAY refund. I advised that this was ridiculous. Mary agreed to call head office again. I subsequently received an email from head office advising that “The reason for my email today is in regards to your order CSOHMAHMA-M002555, I am terribly sorry that this order was overcommitted and was unable to be delivered to you. I have now requested for a full refund to be issued to your original method of payment, AfterPay for your order“
Cheap quality manufacturing
Purchased a coffee table, attempted to assemble and found holes drilled in wrong locations, material to be cheap quality and table rocked (uneven leg length). For $200+ dollars I expected a lot more.
Atrocious Product Sales System
After several successful and happy purchases at Bed, Bath and Table I saw a product at Adairs HomeCentre Maroochydore that I was keen to purchase for my new house. Unlike BBT, I was told that I was unable to buy the product in store as it was "floor stock" and that I would have to order it in but was assured one was ready in the warehouse. Then I found out if I was not a paid member the product would cost me more and I would have to pay extra for postage. After deciding to pay the member joining fee, I was told this particular item could only b...e posted for free (despite the standard free shipping for members) if I was to pick it up from their depot. Whilst I was told the product was indeed in the warehouse and that it would take 10 days to be at the depot (100km from my home) After 16 days and no call/message, I rang to see where my product was and was told it had been dispatched a week after my purchase from an interstate warehouse (not helpful during Covid) and that it would take up to 28 days to receive it as depot items had to be classed as a large parcel which take a standard 28 days. Although I was told it was in transit yesterday, I was still unable to obtain a tracking number as the 'courier company' did not issue them until later?????? with an unsympathetic customer sales person on the phone. All in all, this store has an appalling dispatch system which has completely turned me off being a customer in future!
Adairs Linen Quilt Covers
Two (2.5 or so) years ago I purchased a taupe and a white queen linen quilt cover from Adairs. At the same time I purchased a Sheridan Super King quilt cover. The white queen and the super king have been wash approximately the same amount of times. The Sheridan quilt cover is soft and relaxed whereas the Adairs linen quilt covers are not soft and relaxed but stiff and rather rough to the touch. Why the difference in the quality of the linen? Sadly, I will only purchase Sheridan linen as it appears to be of superior quality.
Service in Epping Vic is below zero
I walked into the Epping store to purchase bed linens just before Xmas. One staff member walked up to me, I thought, great I’ll be served quickly, she walked right passed me without providing any greeting or eye contact, up to a cafe staff member out the front of the Adairs store and commenced to discuss personal topics.
On a second occasion (due to Adairs not having my choice of linen in stock), a staff member in the same store (Epping), preferred to continue ironing linens rather than serve me, waiting at the counter!
I decided there and t...
Questions & Answers
When are Adairs going to get with the Recyclability of packaging program. Recently ordered 6 Vases and delivered in 6 boxes within a box. Each box was packed with Polystyrene and every side plastic taped. With the imminent polystyrene ban its time Adairs started educating their supply chain. There are excellent alternatives to polystyrene.
I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.
I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.
This is a ‘REVIEW’ site not an ADAIRS site so chances of an official response are slim.
Why not just take it into the shop ?!
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