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Adairs

Adairs

2.3 from 341 reviews · View Statistics

Reviews

  • Product Quality
    5.0 (2)
  • Return Claim MadeYes · No (4)
  • Customer Service
    1.3 (3)
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Kayleigh S.

Kayleigh S.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Over priced and lazy customer service

published

While being a member gives you a massive discount, your loyalty to them means nothing. I ordered a doona from the a week ago and it hasn’t even shipped yet. You cannot blame Aus Post because they are doing a fantastic job. I ordered on the same day from another company and that company and Aus Post were able to deliver it THE NEXT DAY. It’s even funnier because their warehouse is in the same suburb as me and yet the package is taking over a week to even start shipping

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Chris R

Chris R

  • 4 reviews
  • 1 like

Rug still outstanding from March order

published

I often order from Adair’s and have never had any problems. I ordered many items In March in which were delivered quickly and great quality. However I am very disappointed that I have still not received a large rug. I expected a delay given I purchased during a sale but this length of time is appalling. No response from email enquiries. Disappointing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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Billy P

Billy PAdelaide

  • 4 reviews
  • 1 like
  • Verified

Poor quality service, great quality products.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline Store
Similar opinion? Write a review on ProductReview.com.au!
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Grant

GrantGreater Melbourne (Metropolitan), VIC

  • 10 reviews
  • 5 likes

Great store but online delivery service is not very good

published
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

humphreyca

humphreycaasked

When are Adairs going to get with the Recyclability of packaging program. Recently ordered 6 Vases and delivered in 6 boxes within a box. Each box was packed with Polystyrene and every side plastic taped. With the imminent polystyrene ban its time Adairs started educating their supply chain. There are excellent alternatives to polystyrene.

No answers
KAG

KAGasked

I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.

No answers
Samantha W

Samantha Wasked

I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.

1 answer
Fired Up
Fired Up

This is a ‘REVIEW’ site not an ADAIRS site so chances of an official response are slim.
Why not just take it into the shop ?!

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