Over priced and lazy customer service
While being a member gives you a massive discount, your loyalty to them means nothing. I ordered a doona from the a week ago and it hasn’t even shipped yet. You cannot blame Aus Post because they are doing a fantastic job. I ordered on the same day from another company and that company and Aus Post were able to deliver it THE NEXT DAY. It’s even funnier because their warehouse is in the same suburb as me and yet the package is taking over a week to even start shipping
Rug still outstanding from March order
I often order from Adair’s and have never had any problems. I ordered many items In March in which were delivered quickly and great quality. However I am very disappointed that I have still not received a large rug. I expected a delay given I purchased during a sale but this length of time is appalling. No response from email enquiries. Disappointing.
Poor quality service, great quality products.
Took 4 business days for shipping label to be created by 8 days for the product to actually leave their shop / warehouse then 1 business day for delivery. So if they actually sent my order out the next day it would of been delivered in 1 day. However, for whatever reason it took 8 days and got no explanation to why it took so long for them to dispatch it. Sent an email 4 days in but now 5 days later there is still no response. Its a shame because my order finally arrived today and the quality of the products so far seem amazing. But taking 8 da...ys to ship and not responding to an email in 5 days is unacceptable for online shopping in 2019. Will probably purchase again however only in one of their stores and not online since their online service is not up to standards by a long shot.
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Great store but online delivery service is not very good
I have shopped at Adairs for many years and they have some great products, often at incredibly discounted prices. The staff are exceptionally helpful and very friendly. The only downside with shopping is with the oversized orders bought online. There seems to be a huge delay between the order being processed at the warehouse and the company that collects the goods for delivery. Monies are required upfront, i.e. credit card and you'd expect the goods to be delivered quite quickly when they are in stock. There needs to be a review of their d...elivery system so that they remain competitive with other companies. I have since found out that there is a third party logistics company called Unitrans that organise the dispatching of items. This company then uses Bluestar for the actual delivery to homes. It's a very drawn out process. Don't expect any assistance from the delivery drivers. They simply leave the heavy goods at the door if you're not home and won't lift anything upstairs due to OHS regulations.
Questions & Answers
When are Adairs going to get with the Recyclability of packaging program. Recently ordered 6 Vases and delivered in 6 boxes within a box. Each box was packed with Polystyrene and every side plastic taped. With the imminent polystyrene ban its time Adairs started educating their supply chain. There are excellent alternatives to polystyrene.
I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.
I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.
This is a ‘REVIEW’ site not an ADAIRS site so chances of an official response are slim.
Why not just take it into the shop ?!
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