Headphones exactly what I wanted
I ordered a wireless headphone set and they arrived quickly and are exactly what I needed so my husband could watch his sport and leave me in peace! Worked first time out of the box and at half the price for a similar product at our local electrical audio home appliance goods store. Very happy!
- Verified customer
Faulty product, awful return policy
Terrible customer service, was looking to refund a faulty product and now over a month later I am no closer to getting the refund, they even tried to charge me for shipping since they sent the product to the eastern states and then back to W.A. I would suggest shopping elsewhere as there are plenty of other audio stores around with a much better range of products as well.
Excellent, excellent, excellent
This is the third time I have ordered from Addicted to Audio Online store and have had the same great service each time. I knew exactly which product I wanted and found it very quickly. The price was good and ordering was easy. It was posted the next day and arrived well packaged and in perfect condition. Thank you.
Fast, all good
Thanks, came in 2 days which is pretty damned good - interstate delivery. Astell & Kern SE 100 advertised as 'unboxed' but came as new - couldn't tell the difference. Saved over 1K. Really happy. Would recommend this seller.
Unbelievable price and service!!
From start to finish my experience with Addicted to Audio was exceptional!
I purchased a Sony 65inch LED TV, and after many hours spent searching the internet, Addicted to Audio had the best price by a long way.
There was a small issue with the delivery, which caused it to take a couple of days longer than expected (which wasn't really a big deal), but the communication I got from AtA was amazing! They phoned and emailed me every day to give me updates on the delivery.
I will definitely be using them again and cant recommend them enough to people!
sony wf 1000xm3 earbuds
I was looking for new headphones and talked to the staff via email before purchasing them. They were very friendly, helpful and the product arrived very quickly. I also got a small discount subscribing to their newsletter. Highly recommended.
Not interested in warranty obligations
Bought Shure Se 215 wireless headphones. Within 3 months corrosion was noted within the clear housing causing signal crackling and breakup. Addicted to Audio have been emailed and telephoned regarding this matter of which I am still waiting for a reply. I will be referring on to the ACCC accordingly. Shop elsewhere for audio needs.
The best service and really great prices.
I ordered a bose speaker on Thursday morning and received an email less then 2 hours later saying the product had been shipped.
I live in a really remote part of Australia where mail can take up to 10 - 14 days to arrive.
My product was shipped express at absolutely no charge! The customer service is the best. I know where I'll be ordering electronics from, from now on!
Love how well established this company is, selling high quality products at the lowest prices. Great work.
Everything I received were as advertised and cheaper than anywhere else I could find.The online store was easy to navigate with a search bar to it makes it easy to find whatever you are looking for.
- Verified customer
Awesome prices and speedy delivery
Ordered Sony WH-1000MX3 headphones mid-day Wednesday and it was delivered Thursday morning to QLD from VIC. The price was also 140$ lower than in Jibi Hi-Fi. Great service, highly recommend their online store!
Excellent customer service
the customer service is top notch, I had some problems and they replied within 20 minutes every time I sent an email. Also delivery is very quick. Overal I would definitely recommend this site.
I recently purchased a pair of headphones from Addicted to Audio. Not only were they the cheapest available at the time but they were delivered to my home interstate within 21 hours. Awesome service. We’ll done Addicted to Audio. I will be recommending you to anyone who will listen.
Top notch customer service.
I ordered a Schitt multibit Jotenheim in November and I had to return it due to a fault. They tried to fix it there and then, but replaced or repaired the unit instead. They kept me updated on what's going on with the unit and were extremely helpful and responsive.
I would recommend them to any future customers.
Just bought schiit audio & audio technica ath a990z cans paid for them 1630 Monday received them 091
Just bought schiit audio vali 2 and audio technica ath a990z cans I paid for them 1630 Mon and received them 0900 wed coincidentally I live in tas i"m normally waiting weeks for products so well done addicted to audio and i"m wrapped in the products
- Verified customer
Don't go past Addicted to Audio
When you are serious about listening to HiFi music you cannot go past Addicted to Audio. This retailer has the widest range of components, brands and prices I have found in Australia. I recently purchased stereo speakers from Addicted to Audio. Before I finalised the purchase I checked a number of HiFi specialist stores to compare prices. None of the others even had the speakers I was seeking listed in their offerings and none offered to source them for me. Addicted to Audio has an excellent website which makes browsing extremely easy and purch...asing very straightforward. Finally the staff: they responded to my order very swiftly and in a friendly manner which made the transaction a delight. Providing outstanding customer service was clearly their highest priority. When there was a glitch due to a carrier failing to deliver my order to Addicted to Audio's dispatch point, the staff had it sorted out in hours. On a scale of 0 to 5 the whole organisation is definitely a 5. I cannot recommend them highly enough.
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