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I ordered outdoor blinds and a security door 3 months ago and the job has only just been done. I was waiting weeks for my door so called and they said a deposit hadn’t been paid (chase it up maybe?). Weeks and weeks went by and there were no blinds. 3 times and they didn’t do the job like they said they would and cancelled last minute. Product got left in my a garage for weeks with no date about when it was going to be put up. I rang again and the company assumed they had been done. I ended up going through the sub contractor to get these done....They got done one day and the following day bang on 9am they demanded for their money to be paid by the end of the day. Disgusting service. Disgusting staff on the phone. Disgusting company. Just money hungry.
Very poor customer service
I had asked the customer service lady to contact my real estate agent to arrange a time with my tenant to quote for blinds. After leaving a couple of messages with the tenant without a response, the customer service lady contacted me and told me she couldn't get hold of the tenant. I asked her to go back to the agent to arrange it. When she did, the agent was away for the day and the customer service lady rang me back to tell me she was away. When I asked her to call the agent the next day (i.e. when she is back in the office) she refused. I th...en asked her if the company actually wants the work she said words to the effect that she can't keep chasing up the agent to get a time for a quote. I left it at that. So glad I did as if this is the level of service when they are trying to get the work, I'd hate to see the level of service delivery. From the other poor reviews on them I suspect it would not be up to scratch and have probably dodged a bullet by not engaging them to do the job.
Helped me easily n cheerfully
Been Gr8 to us went out of their way to keep me happy, I asked for help w / problem not their fault , fixed it right up
Fantastic company for blinds
Adelaide blinds did a great job on fitting my Roller blinds and slide track blind at a competitive price. I would definitely recommend them if you need blinds for your home.
We have been waiting for a sliding security door for over 2 months now!!! We are very unhappy with the service provided by this company. There had been some issues with the powder coating of the door the first time and it was sent back to be redone by the company ( we had not even seen it ). They then came to install it the other day but the door was too big to fit ( despite two different people coming out to measure the space ) and the installer informed us that they could probably match the colour better and would send it back to the powder...coaters again. I then received a phone call today from the company today " so you want the door to be smaller and the colours not right, so this will be the third time it has to go back to the powder coaters and if you want it powder coated again you will have to pay extra !!!!". I am already paying over $2200 for these doors !!! I do not think that at any stage I measured the door space or put the powder coat on !!!!! Very , very poor customer service skills, I understand things happen , but it was the way I was spoken too. I definitely do not recommend this company .
I have used this company quite a few times over the years, the team have been great to deal with every time and very efficient. I would consider this company if you are looking for window treatments to your home.
Biggest mistake ever Don't use this company!!!
We was after a Security door and was sucked into spending $3,200 on roller shutters.
As for quality I will let the photos speak for themself, the installers were two young lads with little or no experience and full of attitude.
The photos are how they left the blinds the first time round, according to the Lads this is good enough.
I did complain and they came back and made them better, however they glued the blinds to the wall with liquid nails and drilled extra holes.
Our house is less than 6 month old and was in perfect condition until these ...
FALSE ADVERTISING! I recently was on the hunt for Roller Shutters and contacted a total of 7 companies for Quotes. AB&S was one of them. The Salesperson was pleasant but the pricing was outrageous! They were advertising “45% off Roller Shutters” I got quotes from companies only using OzRoll shutters and motors so all should be comparable in price. All my quotes came in around the $1300 mark, all done and dusted! The quote from Adelaide Blinds & Security came in at $2450! The salesperson then applied the 45% discount ONLY to the price of the Shu...tter, the discount didn’t apply to the Motor OR Installation! ($400 for the motor and $90 for installation) so the “45% off” price was $1568 all done! So they came in dearer than 6 other companies and that’s with the massive 45% off! What a misleading scam! I have informed the ACCC who have requested copies off all my quotes and screen shots of the special advertised. Avoid this Company! Shonky business practices = shonky workmanship!
I’m very happy
I’m very happy with my products I purchased great install and very friendly installers. would recommend to family and friends and if needed in the future would use again thanks
Shoddy work and Difficult to deal with
The Strata manager of my apartment complex employed Adelaide Blinds & Security to install blinds and fittings in my building. At first they seemed ok, but I found them increasingly difficult to deal with, taking several emails to get any sort of response from them, and when I did get a response it was "They're on site, you're more than welcome to go down and ask them to install your fittings".. All I asked for was a simple 'rough ETA' on when they'd arrive at my apartment to do the work, as most people cannot sit around from 8am-6pm on a weekda...y to wait for installers, and the best the admin person could come up with was essentially; 'go ask them yourself!'. And to top it all off, when the installers did finally arrive at my apartment at 2:55pm (to install the blind anchors they forgot to install months ago), they broke the bricks in the wall where they put the balcony anchors, and just left it like that! Unprofessional and shoddy work!!
Great company to deal with from beginning to end
The process of purchasing security doors, screens and awnings for my property has been effortless from the beginning. I could not fault the professionalism of everyone I dealt with. The friendly Showroom staff: Mark the sales rep providing excellent advice and a reasonable quote, then expert installation by Ron, Adam and Jacob. I'm thrilled with the finished products, many thanks to all!
VERY HAPPY WITH SALES REP AND INSTALLER oh and Product
MARK sales rep extremely good PR, polite not pushy, knowledge of product, patient,.efficient, to top it off, installer just as good very happy with BOTH and product very good
I rang this company to give them a fair go after reading some very mixed reviews. We needed a new security door. First up, the advertisement gave the impression that there were 4locations and seperate phone numbers. No -there is actually one location at Somerton Park where we could view the doors, and a salesperson for each sector.
At this stage another call came through, and the person asked me to wait while she attended to the call. I find this extremely rude and also bad practice. She could have let the call go to answering machine and att...
Good customer service
The product was installed on time and is excelent quality. Office staff and installer were friendly people to deal with.
It is good value. i recomend this company for this product.
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