- QLD, Greater Brisbane
Underdelivered and Unsupportive Head Office
We built in 2016 with Adenbrook Homes out at Greenbank. As first home builders we were excited by the whole experience and thus overlooked a few things which were unable to be rectified by the builder after the fact. We found out during the maintenance period that out franchise owner dissolved towards the end of our build and head office were short of helpful. Our home was rushed and you can tell.
None of the interior or Exterior doors were properly hung or sealed which has caused swelling, gaps and jamming.
- franchise owners refused to fix t...
- QLD, Greater Brisbane
Terrible - just look at the pictures
We bought a display home of AdenBrook homes in Brisbane, and have had nothing but issues since then. If the quality of their display home is so bad, then you can imagine what the rest of their houses are going to be like.
We have massive cracks all around the house, our roof is leaking, our driveway has shifted. The response from AdenBrook is to take it up with QBSA as the franchisee who built the home has gone out of business!
EDIT: Looks like the link to the pictures has been removed (at the request of Adenbrook Homes or not, I don't know).
We started building our house with Adenbrook homes otherwise known as North Brisbane Homes and , Makbuild Homes. and Avalon. Despite many lies to the contrary they went bankrupt leaving us with an unfinished home. Despite the case being clear it took over 12 months for the BSA to sort out the mess and approve another builder. The house was eventually finished about 18 months after it should have been. During this time we had to continue paying the mortgage, rates, water and sewerage fees as well as rent and solicitors fees. This resulted in ext...reme stress and ongoing health issues for both of us. I would strongly recommend that everyone steer clear of Adenbrook and its associated companies which I believe has restarted under similar names despite directors being banned for 5 years. Be warned that "Adenbrook" is just a name purchased by local builders> When they go broke there is no support from "Adenbrook". You are left to fend for yourself. Adenbrook North Brisbane, South Brisbane Sunshine Coast and others in NSW have all gone broke leaving hundreds to finish their homes. Fraudulant behaviour of directors
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They kept on hassling us asking us to sign the Preliminary Agreement in order to get a soil test, contour plan & quote;if we are not happy with that, we can take the soil test & contour plan elsewhere. Find out later the the soil test was useless because they used a dodgy company who ticked the boxes for more concrete cos they claim the soil was a H1, where as my neighbour's soil was M class. on their statement it claims:" This is not an actual formal investigation" What???
after we paid the PA deposit of $2000- no phone calls, emails Nothing ...
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Adenbrook Homes Worst builder in brisbane
Not only did they not complete the house on time but the build quality was terrible. The brick work is terrible, the tiling is shockingly out of line, our entrance hall looks wonky because of the tiling.
I am so sick of dealing with their office staff, who are some of the most jaded and horrible customer support staff I have ever had to deal with. my guess is they are pretty sick of dealing with irate customers!
I will never use these guys again and I will definitely never recommend them to anyone.
Nothing really except some of the tradi...
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