- QLD, Greater Brisbane
House is mostly lovely. Customer service is apallingly bad.
Our Adenbrook home was built last year, with completion being in October 2016. The majority of the workmanship was quite good, with the exception of some walls not being straight and the painting job was of very poor quality. Prior to the build starting we did have some difficulty when it came to the electrical allowance, due to the lack of communication from the builder regarding what cost to expect. The choosing of colours etc. did run smoothly. The build itself was reasonably well managed but fell behind the scheduled finish time and it was ...very difficult to get Adenbrook to commit to a new date for handover. The flow on effect of this was that it was difficult to give notice to the manager of our rental property, organise removalists, have new furniture delivered and notify our employers of any time we wanted to take off to move. After handover there were several items still to be completed by the builder, so they were coming back for about the first three weeks after we moved in. Following assurances from the builder about them being available for the next twelve months following handover, we tried to contact them six months later about some issues that needed their attention. We found out that they had cancelled their franchise with Adenbrook Homes in December 2016. It appears that even though our builder is no longer operating, they are obliged to fix any faults, not Adenbrook. Our main concern is with a protruding, exposed storm water pipe at the side of our laundry. It needs to be lowered further underground. Neither our builder nor Adenbrook Homes are prepared to amend this mistake, so in judging the customer service and support I would say they are appallingly useless. I cannot possibly recommend this company to anyone considering building with Adenbrook Homes. I am sure Adenbrook will respond with the same guff they have given to me, about them not being the actual builder responsible due to their franchise arrangements, but if I am asked who I built with then the answer remains the same- Adenbrook.
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