Amazing Customer Service
I ordered a few products a couple of weeks ago that ended up getting stolen in the mail. It was a lot of money that I had save up to buy these products. I got in contact with one of their customer service providers and told her what happened. She emailed me back that same day and as soon as I gave her the police report I had filed she was able to send me a whole new package!
The items were easy to find online. I bought Intraceuticals products. There was a range to choose from and they had what I needed. The product, the hydration gel is the best. But what was even better, I forgot to add the free gift code. I caleld them and they had no issues adding it after. There was no, oh well you have to do at checkout or that stuff. They were so kind and helpful. And the product arrived the next day! I live over 100km from the city and the stuff was at my house the next day. That's incredible service. Wow.
For the skincare products, I always purchased them in a local store. I worried about the genuine.
However, Adore Beauty is excellent. I believe the products are genuine and the delivery is so quick with some little gifts. I highly recommend them to anyone.
When i received the package, everything was beautifully packed! I liked that i received "extra" things, gifts.
Somehow the whole experience dealing with ADORE BEAUTY made me feel amazing!
I am 4 .9 stars!!! (that 0.1 is cause the pricing of certain items could be cheaper :)
Overall amazing experience and i recommend it to anyone!
5 out 5 in every way
Fab products, great range, speedy delivery times and amazingly helpful staff. Cannot speak highly enough!
I contacted Adore beauty’s customer service for some product advice and I heard back promptly with informative and relevant information about the right products for me and my skin concerns.
The samples they provided with my order allowed me to trial other brands that I hadn’t considered and the little chocolate included in the parcel kept my children happy while I tested my new products!
I adore them!
Not only do they stock a fantastic range of products and ship them super quickly, but the staff are so lovely and helpful. I've emailed them once or twice about different products and I always get a prompt reply that is very friendly, considerate and informative. Also love how they send me a Tim Tam with some of my orders! Keep up the great work Adore Beauty!
Nothing beats Adore Beauty!
I ordered some makeup products off Adore Beauty, I picked the regular FREE shipping method and it came in just a few days! The products are the best quality, seriously can't go wrong with ordering off them. The Tim Tam was a cute gift to add in my order too :)
Never fails to impress
I have been ordering from Adore Beauty for about 4 years for all my skincare needs. I love their huge range of beauty products and brands and I'm always finding.something new to try.
The fact that they offer free express shipping for orders above $50 is a massive plus for me. I'm quite an impatient one and receiving parcels from them by the next day is like Christmas to me.
They always put great samples in and from these samples I always tend to find a product or 2 that changes my life. The timtam is an additional surprise, though I don't e...at them, my husband sure enjoys them. They also offer really great and highly reasonable promotions along with purchases. I love that you can live chat with a beauty consultant about certain products and get things tailored to your needs. Very helpful. I've never experienced an issue with Adore Beauty in those 4 years, from shipping to customer service to everything else. I think the company is very much on track with its processes and many other businesses in the market could really follow their example.
Adores Beauty’s products & Customer Service
I Received my Napoleon Perdis product so promptly and the packaging, sample products, and a Tim Tam were a pleasant surprise. I won’t hesitate to order more products from Adore again.
This is what I call 5 star service
I live in NZ and only discovered Adore Beauty. I am so impressed with their service, received free express international shipping, my order shipped on Friday from AU and package was on my doorstep in NZ on Monday before lunch. Their prices were cheaper than here in NZ, received $100 wine voucher and complimentary TimTams. They def. got a loyal customer. Thanks Adore Beauty, it’s a service hard to beat.
I love Adore Beauty. It is my go to for all my online Hair Products from ordering to delivery and the chat just takes it to the next level. If you order is over $50, which usually mine is. You receive free Express Post delivery and it always arrives within 3 days. You also receive delivery communication as your order is processed so you know when to expect your delivery & if you are not at home, it is left in a safe place so when I get home from work, I am so excited knowing that my products have arrived & I always enjoy that Tim Tam while I am...opening my new products. The chat is an added bonus, it is even available on a Sunday so when I was really confused about which products to buy the chat helps me decide. I recommend Adore Beauty to all my family & friends & they also love using it. I will never use another online retailer for my hair products than Adore Beauty. It is the BEST AWESOME experience I have ever had. The service is EXCEPTIONAL!!!!!!
The reviewer stated that an incentive was offered for this review
One of my favourites!
Adorebeauty is one of my favourite stores for skin and beauty products. Their shipping is always so speedy and arrives within 2-3 business days at most!! Have never had a problem with the customer service and the quality of the products are always 100% legitimate. They usually even give samples and/or some chocolate with each order, too! Always my go-to online beauty store
I’m always impressed
I’ve been shopping with Adore for a while now and I’ve always enjoyed it. However my last order took it to the next level when I was given online advice by the chat function. I was given a personalised skincare regime that was tailored to my skin, which colour foundation to pick for a new brand I hadn’t tried and it was all also kept within my nominated budget. My stuff arrived a few days later and I am so happy. The free samples they send are always such a great size and there are so many of them! I’m a massive fan.
Only ordered once before with this company and truely forgot how amazing their service was. Not only was everything packed securely but I even received a Timtam which made my day on top of the future order discount sent straight to my email. One of the best companies, they are doing it right.
Very satisfied with customer service/complaints department
Had issues with ordering, emailing with customer service back and forth and they bent over backwards to make sure i was happy!! A lot of companies make your life hell when you need a refund or have a complaint but adore was fantastic
So, so happy!
I ordered some makeup late Tuesday night and received it Thursday morning. Because I spent over $50, I got a "goodie bag" with very generous, high end products! And to top it off, a tim tam. Amazing customer service and will definitely be using this company every time I need something!!
Great Service Great Price
Adore Beauty Website was easy to use and I found lots of great buys.
I purchased the brand 'The Ordinary' as I've seen raved reviews on YouTube. I was amazed, there products are such great quality for so little price.
Have recommend Adore beauty to my friends.
Questions & Answers
I don't understand how you get such I wide verity great products..As some of the brands state they only sell from there website.
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