Very pleased with our little 402PH!
Great use of space. Everything works well. Love the large 3 way fridge. Very easy to tow. Although positioned above the fridge, the microwave is really useful.
The awning could be a bit longer, but winds out and in easily. The struts can be attached in clips on the side of the van, or anchored vertically to the ground.
Very happy so far.
Lovely light van with a few niggly problems
This is a well finished van it has what we wanted onboard toilet, shower, good size double bed, air conditioning with heaps of storage space.
It’s easy to tow lightweight we tow with a Hyundia ix35 and it has no problems doing it.
I have done some modifications like shortened the dining table by 300mm to give is some more space then added a fold down work bench extension.
Like it has been mentioned before we are having power issues which we have started to manage by not having the hot water heater on all the time and if we are on a site which has extra power outlets we run a second lead to use out side. The blinds are at best crap we have complains but the fix lasted up to the next bump when the blind just rattled down never to rise again. We are thinking of removing the blind and replacing with curtains. -update - We have replaced the blinds as Sydney RV at Penrith does not return calls and we did not wish to continue with the stress it was causing us. This of course does make us think twice about having our van serviced by this dealer - will we get the service we pay for when we don’t get the product we bought from them fixed - We did have the hose on the hand basin split and drain water into the under bed storage area until discovered by my daughter camped next to us, must admit the dealer fixed it very quickly but the blinds no such luck.
We added an annex which has given us extra out side space and a private storage space at night.
Generally when towing this van has behaved as expected, braking is not an issue with the overriding brakes working well going down Bulli Pass and down Cunningham Gap.
We changed the antenna as it was hopeless, we also added a rear view camera and it has made backing and towing much easier.
Overall it’s a nice van clean looking well insulated and warm on cold nights with a great air conditioner for hot summer days
Great van but beware of after sales support or lack thereof
Love my 402PH Sport - it is well built, has great space and plenty of storage, perfect for a couple with separate shower and toilet. Light weight and easy to tow with a small SUV without electric brakes.
Plenty of storage and very light and airy. The build quality and finish is excellent so on all fronts a great caravan at a reasonable price.
The Adria comes with a 24 month Warranty for the van, 7 years Water Ingress Warranty provided it is serviced by an Adria agent every 12 months and manufacturer warranty in fittings such as stove, fridge, air conditioning etc.
Now the bad news !! My van is only 2 months old and I have some warranty issues, not major problems but annoying enough to warrant correction.
On contacting Apollo in Brisbane (the Australian Importers and Agents) where I purchased the van, I was surprised to be referred to third parties to undertake the warranty work required. This was the start of a frustrating ordeal.
I had to book the van with two third party companies to cover body warranty by one and inclusions (water heater, fridge etc) by the other. I had to wait 3 weeks to have my hot water heater attended to and 5 weeks to have the van issues looked at.
After speaking with the Water Heater supplier when making the booking for service, I fully explained the problem to one of their service technicians and he indicated he knew exactly what the problem was 3 weeks before I delivered the van to be fixed. On arriving at the service centre I again spoke to a device technician and explained my problem. His answer - “oh that’s the valve after the water heater and we can’t cover that under warranty” and I was directed to speak to Apollo.
On confirming my appointment to have the other issues rectified I was informed by the third party that they would have quote on the work required and have it approved by Apollo before any work could commence. Therefore I would have to make another appointment to have the work done. I assume I will have to wait another 5 weeks before any work can start.
On contacting Apollo to see if I could get some priority support I was simply informed by them that this was the norm. Effectively like it or lump it!!
At this stage I have had my van for 6 weeks and have not been able to have a hot shower because the system does not work. I cannot leave my van door open as the catch is insufficient to hold it open in a wind, I have doors that swing open when travelling spilling contents everywhere, I have broken fittings (present when the van was delivered), lights that don’t work and numerous other (small but annoying) items that need addressing. At this rate of delay my warranty will expire before I get anything fixed.
My jubilation in buying and taking delivery of my brand new van and spending many happy days travelling this great country have unfortunately soured due to Adria’s Australian Agent being unable (or unwilling ?) to provide good after sales support.
In summary, a great product, well built and optioned but let down by poor after sales customer service.
I've had a summer with this van now and still very pleased with it...
Have come back to update this review as I'm now six months in and as many trips, and the Altea 402PH continues to impress. I must say the best thing about this van is it's compact size and low weight. It has all the features of a larger van, but is small enough to fit in the tightest sites, tows easily and economically with a medium sized SUV, and stores under my car port. I tow it with a 2.2 litre diesel Landrover Discovery Sport and at gross weight of 1600kgs I can cruise effortlessly at 100km/h for hours on end and get an average of 12 L/100kms fuel consumption.
I've used it both at caravan parks where I'm plugged into power and water, and also 'free' camping relying on gas/battery and the built-in water tank. The Altea performs well in both situations, although it's small size and limited water capacity means that showering, cooking, and doing the washing up is a bit of a compromise when free camping - but still heaps better than a tent/camper trailer! It comes with all the essentials already included, and good European and Australian brands too such as Dometic, Camec, and Thetford, and is still about 10K cheaper than similar locally made vans where lots of things cost extra. This is definitely not an off-road van though, no matter what the salesman may tell you about being "semi-offroad" and being "designed for Australia". It's a touring caravan with a few mods for Australia, consisting of a slightly heavier gauge chassis, larger wheels to give it a bit more clearance, and slap on a bit of checker plate down the sides. However, many Oz built vans that claim to be off-road are no better, and the Altea seems to be built very well and so should handle our roads and the occasional gravel track as well or better than a lot of them!
Things I particularly like - well built and well insulated; quality branded equipment; the under bed reverse cycle aircon instead of a roof mounted one; clever fold-away wash basin in the toilet; dinette converts to full size bed; large three way fridge; Alko hitch with built in stabiliser and override brakes instead of electric ones, so don't need an electric brake controller; clever use of space and lots of storage in such a small van; simple but elegant interior design. In fact - if Ikea made caravans this is what it'd be like!
Things not so good - no range hood coupled to cheap smoke alarm means lots of false alarms; awning and window blinds a bit flimsy; stereo speakers small and tinny; no water tank gauge or internal USB outlets (though strangely there are two on the outside); door catch doesn't hold it open in strong winds, no pre-wiring for solar. [Update: I've now solved most of the above issues by making modifications myself, but it would have been nice not to have to!] But the worst thing about it is nothing to do with the caravan itself, but the Australian distributor - Apollo RV. Even before you've bought it they aren't interested in offering any options - wouldn't even consider adding a solar system or an annex. Then once you've purchased it gets worse - slow and unhelpful responses to my queries, unable/unwilling to source spare parts from the factory - seems they just don't care, which is a shame because otherwise it's a very good caravan and I would have given it five stars.
3rd caravan and easily the best
Easy to tow
Has all the features of a much larger caravan . Plenty of storage and excellent fridge. 130 litre fresh water tank and 80 litre grey tank makes good for freedom camping