Excellent customer service representatives as well as having compassion and empathy towards their consumers. Adriatic has exceptional products and services.
6 months and still waiting
I paid for a coffee table in full on 7 April of which I was told would take 3 months to be delivered. 6 months later I still haven't recieved it and keep getting told they need to contact the Warehouse. Customer service is non existent. I would never purchase from this store again.
Never buy from Adriatic furniture ever again
I bought a so called leather couch from this company I spent 5,000 they told me it was Italian leather and I had the same problem it peeled. I went through a rough time trying to tell these people that my couch was not proper leather and that it keeps peeling all over. They replaced one piece for me and sure enough the more we used the couch the more it just peeled. I went through hell talking to the store manager then had to go to consumer affairs. There was so much involved and no one cared I actually gave up in the end I couldn't deal with t...hese people anymore. They caused me so much stress and it's been a long while now but I'm still stuck with this couch that's sitting in my lounge room peeling away every day. I'm shattered it was so much money that there's no way I could even afford to replace it. Till this day no one cared in the end I had to actually set up a tribunal day where I could attend to fight my case but I didn't end up doing this, because my stress made me so ill I just gave up. I will never ever buy anything from this company again they were quick to take my money. They sold me a dudd couch, no one cared none bothered to help resolve this for me. All I got was it's your fault because your not cleaning your couch often enough. Nonsense!!! All my friends and family that come over cannot believe what they see it's peeling like crazy I'm disgusted never ever will I bother with this bunch again very dishonest company with no compassion for there customers. A business like this can only go down hill because they forget that without the customer they are nothing. DON'T BUY from this company
- Essendon (Closed)
Ordered 2 tables on 27/01, should have received by May. Still no tables have been give an ETA of July. I have now asked for refund.
Essendon DFO store
Would like to share what a wonderful and pleasant experience I recently had purchasing a new couch and mirror. The staff were very knowledgeable and friendly, especially Dom. I highly recommend visiting Adriatic Essendon DFO for your next couch or home furnishing purchase!
Delays after delays after delays - Adriatic Essendon DFO
Made my purchase in store December 2017 for a TV Entertainment Unit & Coffee table, was told that they are ordering it and estimated delivery would be end of January 2018. Called them up end of January and they said they had shipping delays, said it would arrive in 3 weeks, called them up end of Feb, they said it still hasn't arrived and made up more excuses to wait a further 3 weeks, called them up end of March, still nothing and made more excuses for another 3 weeks... guess what? Yeap, the pattern continues, end of April, same... and now? EN...D OF MAY AS I AM TYPING. I called them up again just now, they said sorry, you're looking at another 2 weeks ???? I tried to ask for compensation, but they refused downright! NEVER EVERY PURCHASE ANYTHING FROM THESE GUS UNLESS YOU WANT TO WAIT HALF A YEAR FOR YOUR FURNITURE!
Bad Customer Service.
I visited DFO Essendon store O was appalled by the lack of customer service. 2 staff members both heads down at the desk one playing on her phone. No good morning not even acknowledgement I was in the shop.
Oh well their loss I then went next door to Oz Design where I received excellent service and purchase $7000 worth of furniture.
After visiting about 5 sofa stores, Adriatic - Essendon was by far the best quality and price. We chose our configuration, fabric to suit our space, and Dom was great to deal with. Dom was very accommodating and Great experience, would definitely recommend. The service instore was informative and friendly. Delivery by Steve was on schedule and the delivery was outstanding in service, promptness and assembling. Would highly recommend Adriatic company and its competent staff.
Love love love my new furniture !!!!!!
Just recently moved into our dream new home and we purchased all our furniture from Adriatic DFO and couldn't be happier, my timber table is a stand out and all my other pieces I'm in love with. Highly recommend Adriatic and the team at DFO they were very helpful with helping me select everything, and very prompt with delivery.
We work hard for our money to spend it on rubbish
We purchased a concrete dining table a while ago from Adriatic dfo first delivery was faulty, second delivery was faulty third delivery was faulty. We asked for a refund didn’t want to give us tried to make us reselect something else. Once we changed from a concrete dining table to a timber now 3 months later it has developed a split in the timer.
We had to take days of work to get the deliveries and my days off work are worth more than then the table. No compensation offered.
A friendly advice to everyone who is thinking of purchasing from this company think again as you will be disappointed, I have been told by family members and friends to avoid them as they had problems with their furniture as well.
Highly Recommend This Business
Given the amount of work Adriatic has had to deal with as a result of the accident at DFO, they've been fabulous.
Purchased furniture at the DFO store prior to the unfortunate air crash that affected the homemaker centre at DFO. Consequently, the delivery was organised through their Taylors Lakes Store. Maria at head office was very helpful with our enquiries about how to proceed with the transaction following the accident.
Delivery guys were excellent: friendly, respectful, careful with the furniture - and our floors! We had been advised ahe...
I purchased two TV cabinets and a matching coffee table the color was called cigar when I received them it was perfect and I was very happy and they complement my new house I love them and my friends also think they look great
Great service! Great staff!
We recently purchased a lounge suite from Adriatic Furniture (Essendon DFO). When making our decision, we were able to take our time to look around and try the lounge suites without feeling pressured by staff at all. The staff were very friendly and knowledgeable about their products and ensured that our lounge was custom made to suit our needs. We are extremely happy with our new lounge suite and are impressed with the quality and workmanship. Thank you Adriatic, for the great customer service from the moment we walked into your store to the moment our lounge was delivered. We are sure we will enjoy our new lounge suite for years to come and we will definitely recommend Adriatic Furniture to others.
Purchased from Adrian at Adriatic DFO and cannot speak highly enough of the service he provided! He talked me through the whole buying experience and was very knowledgeable on the products, I am more than happy to recommend Adrian and the team at Adriatic Essendon.
Very Happy Customers
My husband and I recently purchased a lounge suite and Dining Setting from Adriatic DFO.
We cannot recommend highly enough the service and expertise of the staff at the store, in particular Dom, whose knowledge of the products and customer service was second to none.
We thank you for making what we thought was going to be a stressful experience to be a seamless and pleasant experience.
Questions & Answers
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|Category||Physical Shops and Furniture Shops|
|After Sales Service||Yes|
|Type of Furniture Offered||Bedroom, Dining and Sofas|
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