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Adriatic Furniture Thomastown

Adriatic Furniture Thomastown

3.7 from 72 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Adriatic

Reviews

  • Product Quality
    4.9 (29)
  • Return Claim MadeYes (0) · No (30)
  • Warranty Claim MadeYes (1) · No (29)
  • Product Appearance As advertised (19) · Not as advertised (1)
  • Customer Service
    5.0 (29)
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Deb17
Deb17Melbourne
  • 6 reviews
  • 2 likes

Excellent Customer Service

published

Received our lounge today & we love it. Excellent Customer service from the Thomastown store, the online chat, the Customer Service team & the delivery guys. They looked after us from day 1.
Highly recommend Adriatic.
Thankyou

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Product Quality
5/5
Customer Service
5/5
Russell L
Russell L
  • 2 reviews
  • 1 like

Delivery of furniture

published

On delivery of my furniture I found a few issues that needed to be looked at,the issue was fixed within a week & the staff were very helpful

Product Quality
3/5
Customer Service
5/5

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0.0
(1,234)
Fitzy
FitzyGreater Melbourne (Inner), VIC

Delivery

published

Ordered lounge suite in November 2020 have still not received it. Be very careful with these people. Once you leave deposit they hold you to ransom. Refuse to refund.

Incentivised Review No
Tracy
TracyGreater Melbourne (Metropolitan), VIC

Extremely unhappy customer

published

Purchased couch in Nov 2020 and its now July 2021 and still haven't received it, extremely disappointed as lock downs is the only explanation we receive. We haven't been in lock down that long to justify 7 month wait. Have asked for deposit to refunded and it wasn't acknowledged.
Do not recommend them at all, terrible, terrible

Incentivised Review No
Return Claim MadeNo
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Shalika K.
Shalika K.Greater Melbourne (Inner), VIC

Excellent customer service!!!!

published

Very Satisfied with the products we have bought so far Couch, console and Coffee table. Special thanks to Lilyana in helping us to make the right choice and of course for a very competitive price. She is very knowledgable and shares her ideas in a very professional way. Quality of the products is amazing. Really enjoy our purchase. Highly recommended. Awaiting for our dinning table to arrive. Huge Thanks to Lily from Sumeet and Shalika

Product Quality
5/5
Customer Service
5/5
Madhu Arora
Madhu AroraGreater Melbourne (Inner), VIC

Excellent Service from Lily from Thomastown Store

published

We Recently bought furniture from Thomastown Store and Lily helped us with everything.
She is very professional in her dealings with clients and very knowledgeable

Product Quality
5/5
Customer Service
5/5

Just Perfect

published

Today my dining table and chairs arrived and were impressed with the quick delivery and professional service.
Thank you so very much Lilyana and Frank who helped us decide on our furniture and designs.
Your bubbly nature and patience added the touch to our personal experience.
5 stars to team Thomastown, everything from the moment we stepped in was a breeze.

Product Quality
5/5
Customer Service
5/5

Excellent customer service

published

The store was easy to navigate and able to browse freely. Lilyana was great, helped us find exactly what we wanted and for a very competitive price. Will be back again.

Product Quality
5/5
Customer Service
5/5

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0.0
(1,234)
Nikkie Kaur
Nikkie KaurGreater Melbourne (Outer), VIC

Amazing experience!!

published

We were looking for furniture for our new home and went randomly to Adriatic Thomastown.
I guess we took the right decision. Met this beautiful and amazing lady Liliana. She helped us in deciding our furniture and also helped us in selecting the colors. Never felt that I was meeting her for the first time. Thank you so much Adriatic for helping us in choosing the right furniture and providing us with the best customer service ever. Not to forget, the quality of furniture is amazing too.

Product Quality
5/5
Customer Service
5/5
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MCh
MChGreater Melbourne (Metropolitan), VIC

Good Customer Service

published

Friendly, prompt, professional, fast, clean, helpful. Local Business. Will support them. They unpacked, assembled, took away the rubbish as well.

Product Quality
5/5
Customer Service
5/5
manu_434
manu_434Greater Melbourne (Outer), VIC
  • 3 reviews

Best Service From Lily Thomastown store

published

We dealt with Lily for the purchase of furniture for most of the house,
She is the best and provides exceptional service, their after sale service is the best as we had few issues but was all dealt by Lily on a timely manner.
Thanks Adriatic and Lily for making our purchase smoothly

Product Quality
5/5
Customer Service
5/5

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0.0
(1,234)

Outstanding service

published

We have purchased furnitures from Thomastown Adriatic numerous of times and have been soo happy with the quality. Thank you to Lilyana for all her help, her customer service skills have been fabulous. Cheers.

Product Quality
5/5
Customer Service
5/5
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Raelle
RaelleCentral Highlands and Goldfields, VIC

Outstanding customer service

published

The customer service I received today was absolutely outstanding and ordered the product I was after! Couldn’t fault lilyana And her knowledge is impeccable. Thank you! I will be recommending this store to all my family and friends!

Product Quality
5/5
Customer Service
5/5
navarose h.
navarose h.
  • 2 reviews
  • 3 likes

Outstanding Service - Lilyana is a star!!!

published

Its been almost a year since we bought furniture from Adriatic Thomastown. Given the timeframe this review sums up our overall shopping and customer service experience with Lilyana and also the indication of the quality of the furniture we bought. When we first walked into the Thomastown store we just wanted to shop around. But Lilyana spent almost a day helping us to choose the right furniture matching the color theme and also helping us to customize the right couch for our lovely theatre. She was so friendly, lovely and professional. Now when I look at the price vs quality after having used the products for about 8 months Im happy that I have made the best decision ever. There is no doubt that I'm going back to Lilyana soon.

Product Quality
5/5
Customer Service
5/5
Sharon
SharonGreater Melbourne (Outer), VIC
  • 2 reviews

So happy

published

We had been looking for sometime and we were thrilled to find all the pieces we were after in the one store. Natasa was so helpful and friendly- made the experience so easy. The pieces we selected - dining table, leather chairs, buffet and coffee table look beautiful in our living room. Can’t wait to visit again to get the remaining pieces.

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Product Quality
5/5
Customer Service
5/5
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Questions & Answers

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Adriatic Furniture Thomastown

Details

Compare all 9 Adriatic Furniture
CategoryPhysical Shops and Furniture Shops
After Sales ServiceYes
Type of Furniture OfferedBedroom, Dining and Sofas
Compare all 9 Adriatic Furniture
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