Clothing quality has really dropped over the years
I have been a customer for 4 years online and in the past 12 months have been disappointed many times in the quality and cut of the clothing. The fabric is getting more sheer like cheap cotton but at inflated prices. The styles and fabrics pictured online are not always accurate. Their special VIP customer discount has been removed and the returns/ refunds policy is just silly for an online store - no refunds on sale or discounted offers, just exchange or store credit. Bad luck if it doesnt fit or suit you. But my main gripe is that they delete...d my 2 star review of an item that was really poorly made and did not look like the online photo. Obviously not interested in customers making an informed decision - also explains why there are so few reviews on their site. I will not shop there again.
No refund on specials
The range and quality is variable but pretty good on most occasions but anything with a reduced price is not refundable. Not realising this, I was left stuck with a very expensive jacket ( even at reduced price) which was the wrong size & style. Not a great selling point for an online store.
Agree with others...delivery times are excellent but they are very slow with processing returns and getting the refund back into the customer bank account.
Lack of customer service, refunds take weeks
Lack of communication and customer service from this seller.
Original order and delivery was quick but exchanges and refunds were not prioritised and lacked a response to several emails
Won’t buy from again
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|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$200.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday and Swimwear|
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