The ADS experience is to be avoided
I selected ADS based on previous reviews, which were all positive. I should have looked at the negative reviews, as these cover the real ADS experience. ADS contacted me to do this review, asking me to give them a 5 star review before sending me the link to the review site. ADS itself offers no real expertise, other than getting your money and not responding to issues. They have no installers or technicians just subcontractors. It took over 2 months and three different installers to finally get my system working, after having paid in full, and...ADS did nothing to resolve the issue other than talk me into additional money to cover " the difficult installation ". As it turned out, when speaking to the final installer that the install was not difficult but required some additional materials that ADS did not include in their initial quote. The equipment that was installed works well, but ADS is not the only company to offer 3rd party solar equipment, so I would recommend you look at other solar companies and read all the reviews.
Unprofessional customer service
Was asking around for quotes from different solar providers, eventually went with another company. ADS solar contacted me and were already very arrogant from the get go stating "youve received a lot of quotes now so you should have made your decision", its like forcing me to make a hasty decision. but still I was composed and told them that I went with another company, they (he said he was the manager) asked from whom so I told them the company. This manager then said I went for a bad decision and asked why I went with them, I told him my hone...st reason that they were the ones most of my friends went for and they had good feedback. Now this manager insisted on his opinion, bad-mouthing, and telling me that this company that I went with is bad and not providing good service. I replied to him that I did my research and that is I went for. But this manager did not stop, oh no, he still continued and even telling me that I did not do a good research, even saying "im not telling you this so that you can go with us, but im telling you they have bad reputation and we are better". What a total douche, and mind you he said he was the manager. I promptly told him that this is my decision and you can not change my mind. I am unsure how good their equipment are but not interested to find out as from the get go, their customer service is awful and would not want to interact with them ever again. PS. the company I went with offered a better price too.
Steer clear of these guys, worst experience.
Steer clear of these guys, gave a design that didn’t work at all. Equipment arrived on a Ute at 9pm unannounced . Then 3 guys arrived next day completely unprofessional, who broke 2 tiles and left shortly after not installing because they didn’t know how to design panels. ADS were completely rude and hopeless to support. The story goes on, needless to say don’t use them go with local company who use their own installers and actually care about your business
very bad and arrogant service
ads installed solar at my house last week they send unprofessional people to installed it they damaged aircon water pipe on the roof and water was leaking througe the lights my wife told the installer that water is leaking bad and kitchen is flooded and installer deny and said to my wife thats not my fault thats your builder's fault and now lights are not working and there is some stains on the roof [4 months old house] and they suppose to install 20 pannels but they install 18 pannels and did not even turned on the service and did not explaind me further instructions. ive tried to contect ads via phone ,msg and email and they just ignored me. so guys please stay away from these people they are just ripping you off and telling lies.
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|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer|
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