Unprofessional customer service
Was asking around for quotes from different solar providers, eventually went with another company. ADS solar contacted me and were already very arrogant from the get go stating "youve received a lot of quotes now so you should have made your decision", its like forcing me to make a hasty decision. but still I was composed and told them that I went with another company, they (he said he was the manager) asked from whom so I told them the company. This manager then said I went for a bad decision and asked why I went with them, I told him my hone...st reason that they were the ones most of my friends went for and they had good feedback. Now this manager insisted on his opinion, bad-mouthing, and telling me that this company that I went with is bad and not providing good service. I replied to him that I did my research and that is I went for. But this manager did not stop, oh no, he still continued and even telling me that I did not do a good research, even saying "im not telling you this so that you can go with us, but im telling you they have bad reputation and we are better". What a total douche, and mind you he said he was the manager. I promptly told him that this is my decision and you can not change my mind. I am unsure how good their equipment are but not interested to find out as from the get go, their customer service is awful and would not want to interact with them ever again. PS. the company I went with offered a better price too.
Steer clear of these guys, worst experience.
Steer clear of these guys, gave a design that didn’t work at all. Equipment arrived on a Ute at 9pm unannounced . Then 3 guys arrived next day completely unprofessional, who broke 2 tiles and left shortly after not installing because they didn’t know how to design panels. ADS were completely rude and hopeless to support. The story goes on, needless to say don’t use them go with local company who use their own installers and actually care about your business
very bad and arrogant service
ads installed solar at my house last week they send unprofessional people to installed it they damaged aircon water pipe on the roof and water was leaking througe the lights my wife told the installer that water is leaking bad and kitchen is flooded and installer deny and said to my wife thats not my fault thats your builder's fault and now lights are not working and there is some stains on the roof [4 months old house] and they suppose to install 20 pannels but they install 18 pannels and did not even turned on the service and did not explaind me further instructions. ive tried to contect ads via phone ,msg and email and they just ignored me. so guys please stay away from these people they are just ripping you off and telling lies.
Fraud , rip off
Very unprofessional staff . Panels were not aligned and they looked ugly. Office staff had no idea how to talk to the customers. Terrible service. Beware of these frauds, don't get yourself into any trouble. Their salespeople will lie to the end of the world.Before installation they sent me different quote but after installation they wanted to charge me $700 on top of the existing quote. When I told them to check it again , the lady in office Amanda told me that I don't want to pay thats why I told them to check the price. Later they called and agreed I was right but she didnt apologise.
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ADS is the typical company which over promises and under delivers, so be warned.
Promise and agree on installation date and then does not show up. Then, tells you they will show up in the morning and they arrive late afternoon, when you are ready to pack your bags from a construction site. Completely unreliable.
Generated damage to roof water proofing membrane and then behaving like you have to prove to them that they have caused the damaged - when nobody else other than them went on the roof ...!!!.
And finally, treating you as you are "un...
- Verified customer
Dont make the mistake of buying solar from ADS Solar
ADS Solar is a fraud company. Sales person will sell you solar system but when comes to delivering no one responds until you get frustrated and terminate your contract.
Things to look out for
1. What they quote and what they get you to sign in contract is different & there excuse would be these are standard documents and emails. Don't fall for it else you would be sorry later.
2. They would ask you to make full payment a day before installation - don't do that mistake else you would lose all of it
3. They will promise you a date of insta...
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