Contacted 6 times due to tech problem via email, web and phone but no reply. Meant to be a security service. Been a customer for 11 years.
Update 02/01/2021 - I contacted complaints department requesting an urgent call from the manager as our alarm system is not being monitored properly.
Update 05/01/2021 - it’s now 4 days later and still no call back from manager and house still not securely monitored. Stay away from them.

Good service from the Tele sales person Mark better than Field sales Travis! Mark was really easy to talk to and Cleary explain to me

Cancelled the service they continue charging my account and do not issue a refund nor respond to messages. Promised to look into it for months now with nothing happened. Switched to another provider.
Completely incompetent!

Never deal with ADT. I had a 36 month contract and was told by the representative it was a hire to buy. After paying the 36 months, when i ask to cancel they ask me 450$ pay if you want keep Alarm system or continu contract for 12 month.

Installed at our business Hard disk failed called several times no response. Spoke to customer service team and promised some one will come and have a look in couple of days its been two weeks no response called them again to hear the same story. Stay away from them.

I have been a client for over 9 years and recently cancelled my service. My account was paid yearly in advance so I contacted the accounts department in May for a REFUND which would equate to approximately $300.00.

I have spoken to so many people since then and I am still waiting for a refund of MY MONEY.

Hard to believe that such a simple task could prove to be so COMPLEX.

Unsure whether management would be even capable of running a chook raffle.

Incompetence personified

Terrible and too much expensive service, think twice before signing this trap
Sales man said 2 years contract and now they demand for 3 years in hidden contract and playing for costs escalate with every steps..

Canceled ADT monitoring service almost 2 years ago as NBN and lack of phone lined meant no longer compatible. Two years later received debt collection notice for outstanding bill for providing service since cancellation. Informed ADT had no record of service being canceled, despite having received no invoices subsequent to cancellation. This company is a scam and a bunch of crooks. Enage their services at your peril!