Made our move stress free
Our move was from a first floor townhouse in Brisbane to a home in Yass, a long way. The boys were great. We move often and Advance Australia Removals are the first company to wrap mattresses and cover lounges and corners of furniture. Great care was taken. Thanks boys. When Stuart came and did the quotation he outlined in details how the move would be done and explained how careful the boys would be. Thanks Stuart
Truly responsive and experienced guys
Truly responsive and experienced guys. They made a nerve-racking job easy for us. We’ll hire them services again if we ever pluck up the courage to move again ;)
Hats off to Advance Australia Removals
Advance Australia Removals arrived on time, very tidy and well presented. They worked non-stop during the whole removal process. I found them enjoying their work despite the fact it wasn’t an easy job at all. Hats off to them for making our move very easy.
Incredibly helpful, made our move stress free.
Incredibly helpful, made our move stress free. The guys from Advance Australia Removals were cheerful and well-mannered. I have already recommended them to some of my friend.
Advance Australia Removals moved a small two-bedroom home to an upstairs apartment for us, 14000km trip.
They did a great job! Handled our stuff with care, wrapped our mattresses in plastic to ensure they were kept clean. They were quite prompt and arrived within the half hour for pick up and drop off which is very reasonable given the nature of their job. Everything arrived in the same condition as they left in.
Stuart was friendly, very hardworking and overlooked everything to ensure that it all ran smoothly.
Thanks again, Stuart and his boys.
Advance Australia Removals were excellent throughout.
Advance Australia Removals were excellent throughout. We had issues with our house move being postponed at the last minute, with them already having loaded 75% of our stuff and they were extremely accommodating with unloading it, rearranging for the new date and eventually moving us. I would whole heartedly recommend them.
Very Friendly and Accommodating Staff
Very friendly and accommodating admin staff over the phone. I recon, it was a pretty physically demanding job because my apartment was on 3rd floor. The end result was astonishing. They packed, moved and removed all my households without damaging even a single glass. I couldn't be happier with the service I received. Great people!
Awesome Customer Service!
Awesome customer service! They looked after our goods in transit very cautiously and when moving and placing them in storage for us, they made sure that nothing was damaged. Great friendly service.
Very Friendly Guys!
Very friendly guys and they moved us without any dramas. I did nothing for them but made them a cup of coffee! They went above and beyond when it came to packing as we were moving to storage. They also didn't charge extra for two drop offs.
Great value for money!
Advance Australia Removals are the most professional removalists I have experienced. Without any hesitation, I would definitely use them again. All of team members were very friendly and extremely hardworking. Great value for money!
Advance Australia Removals team was very helpful and they completed the job without any problems. I highly would recommend Advance Australia Removals for their professionalism and exceptional skills.
Pleasant and professional
Just wanted to say a very big thank you to you and your team for assisting us with our removal.
The guys were very professional, courteous and efficient.
We will certainly recommend your company to anyone looking for removals.
Good work guys
Wonderful work team Advance Australia Removals. I had to move large chillers and some very sensitive electrical equipment. They did an awesome job without damaging anything. I will definitely reuse them.
A rip off
Agreed a price, sent $1000 deposit, had many delays and broken promises, one day left before travelling intestate to settle on a property so hired a reputable removal co who turned up the following morning to move us.
[name removed] refused to refund our $1000 deposit.
Never again. Do not recommend them.
Well where do I start delayed in pickup and delays the delivery no contact from driver I had to call them to find out where my thing where and when they would be delivered. Won't recommend or use them again.
Excellent end result
I expected some issues with a backloading move and also expected to have to wait. However, despite Advance Removals doing their best had a number of issues with the original truck driver booked. I took this up with them. I was mainly annoyed I had not really been kept up to date with developments. Geoff and Mark responded and organised another truck driver. For the rest of the way I was kept up to date, and the removalists that eventually did the job were excellent. I was moving goods and a classic car. The removalists worked so hard and even shouted me a beer and a block of chocolate!!! Any previous issues were long forgotten. Thanks guys!
Cheap, friendly but poor customer service
Used them for a move from Sydney to Brisbane. They are very cheap compared to others and the removalist are quite friendly, which makes a difference. However, they are very bad at keeping the customer informed on timing / logistics. This is particularly frustrating for an interstate move given the need to plan many other activities around the move, such as cleaning, real estate agents and flights.
Although I gave them 3-4 weeks notice, they were not able to confirm my pick-up date till a few days before pick-up. They were 1.5 hours late. Des...pite, many follow-up emails, they never confirmed the delivery date with me. They only gave me notice on the morning of delivery (two-days earlier than the date I requested) that they were intending to deliver my stuff. Lucky I booked an early flight. Would never use them again.
Excellent job highly recommend!!!
Kept me updated the whole trip, belongings in great condition & top blokes very friendly. will use u guys again def suggest for everyone price was the best around. Cheers colin
Nothing but thugs
Absolutely terrible. Bad service, rogue fees and insistence that I pay before they leave. The owner, Stuart, is simply a crook and a bully. He even threatened me with physical assault if I didn't pay. Damaged items. Use anyone but this lot. I wish I had never heard of them. The worst business people I have ever had to deal with. A disgrace.
Will Continue to Refer Friends, Family & Customers
I have used Advance Australia Removals not once, but twice and on both occasions I experienced the utmost of customer service and expertice in removals.
I was nervously moving half of my contents from Syd to Qld and from the time of the initial quotation, Mary-Anne and the boys were extremely helpful, understanding and affordable. The boys in the truck were half a day ahead of schedule which worked even better with my move and got my items from point A to point B in a speedy time. They managed the stairs and narrow corridors like champions wi...
From smooth talking [name removed] on the phone to the two stinky, dirty dodgy brothers who handled the practical side of our move, I was bitterly disappointed. [name removed] provided a good quote over the phone so we took it up BUT we were charged A LOT more money upon delivery, their excuse being that we had more gear than I had told them. We were put on the spot to pay this extra money over the phone, no reciept. I have emailed [name removed] several times since for a final, adjusted invoice, which he has ignored. Very unprofessional. Many ...of our possessions were damaged and at least one item simply missing. We had quite a big move, going from Griffith NSW to the Sunshine Coast, QLD, so we needed a few days to travel there with a baby and toddler. The removalists said this was perfect as they had driving hours laws they needed to adhere to. We agreed on a date and time to meet at the final destination to unload. I had obviously arranged with the real estate agent to have the keys ready, electricity on etc. OUTRAGEOUSLY they called us 24 hours EARLIER than this time to say they were almost there and were we close to arriving, as they needed the keys??! WHAT? I told them we have two toddlers in the car and that no, we agreed on the next afternoon, we needed to stop soon for the night. They insisted they needed to unload and be on their way, so I scrambled to organise the keys to be dropped off for them, over the phone, with poor service. Luckily, our real estate agent very kindly dropped off the keys, even though she was not supposed to release them to anyone but us. I managed to talk her into it and we had to drive on through the night to get to our new home! We arrived, after a terrible drive with screaming children and peak hour traffic, when the dodgy brothers had almost finished and they place looked like a bombsite. I still feel bitter about it a year later, every time I look at the rubbed off paint on my dining table. They also took items out of the shed from our original house that were not meant to go - even though we told them that they weren't to go and clearly set out the items we needed removed in a different area. (probably the reason we had "more gear than expected") In short. STAY AWAY.
Rough as guts
Fromt he first piece of furniture that they jammed through the door, this company was appalling. Their response was, and I quote " It doesn't matter, it's not your house, it's a rental". Followed by walking mud through the house on light coloured carpet. This continued on until I had to stand at the door and make sure they were careful.
The other thing that got me was that the arrangement was for two men and a truck - I didn't realise this was for literally two guys and one truck load of a small truck. There was no way my furniture was go...ing to fit in that truck, so when I asked them to do a second load, the price went up by 100% per hour. And then to make matters worse, as they filled the truck, they chose the easy and light stuff - leaving me and my 70 year old father to carry a Treadmill and a solid timber Queen bed down the stairs. Very poor - Rip off. No care attitude, misleading quote, poor service
I put my request into one of those sites that finds a removalist for you and the next morning had a call from Stuart of Advanced Australia Removals. I'd spoken to a couple of others already, and they'd been very guarded about even providing a quote on the costs for my move from Sydney to Qld. They need to come around and see my gear, but that wasn't possible at the time. Stuart was very helpful on the phone and gave me a good idea of the costs and timing straight away. It all sounded good, but I did some research online just to make sure. When ...I found a bad review on this site I had some grave concerns and so spoke to Stuart about it. He explained the situation with that one customer and put my mind at ease. I decided to give him the benefit of the doubt and I'm really glad as the whole thing went really smoothly. No complaints from my side at all. No breakages and everything was done on time, as promised. Of course I had insurance, but didn't need to use it, which was great. I packed my own stuff, so I know it was packed solidly. They also had a truck with shelves that helped to protect things from getting crushed. From my experience I totally recommend them. The thing I liked the most was the open communication. So if you have any concerns, have a chat with Stuart about them. Be upfront about your concerns. It worked for me and was also half the price of what some people I know have paid. Communication. Everything went to schedule. Bad reviews on this site scared me, but I was satisfied with their response when I spoke to this business.
Unprofessional!!! Dodgy Brothers
I contacted Advance Aussie Removals @ in January requesting a quote for moving interstate towards the end of March. Everything seemed fine, so I went ahead with the quoted price. Didn't hear anything for about 3 weeks had to contact them to make sure everything was ok & they were going to pick up my items on one of the dates I requested. They took the pick up & delivery addresses.
Didn't hear anything until about a week ago & I received a call from a local removalist RodBev Removals in Bundaberg asking when I wanted the items pick up. He ...asked if he could pick the items up the week before. I said that won't work, has to be on one of the dates requested. He said he'd get back to me. Didn't hear anything last week. Rang him today (Saturday) no answer. Left a voice mail, no response. A few days out from moving & I had no removalist, so I spent half of Saturday instead of packing & cleaning to book another removalist. What a joke! The lesson I have learnt is I will never go with a dodgy backload company ever. So I contacted a reputable removalist who is a member of AFRA. A bit more expensive but hey get what you pay for. They will pick up my stuff Monday deliver Thursday. Be Warned!!!
The worst i have ever encountered!
I used Advance Australia Removals in late 2012, because they had a very reasonable quote.
From the beginning I had to chase them up on timing and confirmation of addresses. Upon arrival all of the removalists were poorly dressed, some just looked like randoms off the street that they'd grabbed on short notice. They forgot to bring the invoice with them and I was forced to pay over the phone without a reciept.
When I arrived at my storage unit interstate (that I had them put my belongings in) I opened up the door and my bike *(road cycle) ...landed on my head. Almost 70% of my furniture had sustained damage due to handling. Three canvas paintings we had from South America sustained rips and a brand new solid timber dining table had a whole leg knocked off. It was even down to the glasses in a boxed clearly marked "Fragile" that was half crushed. My partner and I took photos of all our items ON SITE before moving them. We contacted them immediately to let them know we thought there would be issues. After two days I sent them a comprehensive email itemising the damages, including photos (around 130 photos provided). They then said they would ' get back to me'. I had to call several times. When I did get through to 'Stuart', I was yelled at, abused and told that I was kidding myself if I had any way of recouping my losses. At one point I was accused of taking to my own bed frame with a baseball bat. He was bullying and aggressive and after about 50 minutes of conversation I hung up and had a good cry. I would NEVER in my life recommend these removalists. They are pushy, ill prepared, poorly organised, and bullyish when they have completed the job. I have heard worse than my story. A colleague did not pay them until the goods arrived and seeing the damage to his property refused to pay. They then visited his house at odd hours demanding payment and would refuse to leave until he called the cops and then they ran.
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