Worst, worst, worst...
Don't want to rate even 1star. They lost our expensive items and when we contacted them, they don't even bother to answer properly. Called them, emailed them everyday for last 2 weeks, nothing happened as if it's not their responsibility that they lost our items. No one should choose this trash company....
house move from Townsville to Brisbane aug 2020, Broken furniture, goods just thrown into the storage shed, didnt lock the storage shed , door was open when I arrived. wont answer calls or emails. Abused the lady at the storage sheds and tried to increase my load from 25-28m3 to 42m3 to get more money. NEVER AGAIN!!!!
Really Bad.. All Big Ticket Items Broken... Refused To Deliver Half Coz "Too Busy"
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3BR house plus garage. Interstate from NSW in December 2016. They retained most of my gear because no room in the truck (despite the owner walking through twice to quote). They delivered only a small portion of househo...
Held stuff hostage and demanded more money
I had my stuff delivered recently. The packing was damaged on some of the items. Hopefully they are better inside. They would stack big things over small stuff and items labelled fragile. Plus for the stairs, they asked me extra money which I had to agree. The delivery guys came and said as the stairs were not straight, they would need more money again. They stood outside without giving my stuff until I went to bank and got them more money. It was a very stressful move. They are difficult to speak as well because their main phone does not work sometimes and they don't reply to emails. Anyways I have my stuff back, I guess all the removalists try to blackmail you once they have your stuff.
A rip off
Agreed a price, sent $1000 deposit, had many delays and broken promises, one day left before travelling intestate to settle on a property so hired a reputable removal co who turned up the following morning to move us.
[name removed] refused to refund our $1000 deposit.
Never again. Do not recommend them.
Well where do I start delayed in pickup and delays the delivery no contact from driver I had to call them to find out where my thing where and when they would be delivered. Won't recommend or use them again.
Cheap, friendly but poor customer service
Used them for a move from Sydney to Brisbane. They are very cheap compared to others and the removalist are quite friendly, which makes a difference. However, they are very bad at keeping the customer informed on timing / logistics. This is particularly frustrating for an interstate move given the need to plan many other activities around the move, such as cleaning, real estate agents and flights.
Although I gave them 3-4 weeks notice, they were not able to confirm my pick-up date till a few days before pick-up. They were 1.5 hours late. Des...pite, many follow-up emails, they never confirmed the delivery date with me. They only gave me notice on the morning of delivery (two-days earlier than the date I requested) that they were intending to deliver my stuff. Lucky I booked an early flight. Would never use them again.
Nothing but thugs
Absolutely terrible. Bad service, rogue fees and insistence that I pay before they leave. The owner, Stuart, is simply a crook and a bully. He even threatened me with physical assault if I didn't pay. Damaged items. Use anyone but this lot. I wish I had never heard of them. The worst business people I have ever had to deal with. A disgrace.
From smooth talking [name removed] on the phone to the two stinky, dirty dodgy brothers who handled the practical side of our move, I was bitterly disappointed. [name removed] provided a good quote over the phone so we took it up BUT we were charged A LOT more money upon delivery, their excuse being that we had more gear than I had told them. We were put on the spot to pay this extra money over the phone, no reciept. I have emailed [name removed] several times since for a final, adjusted invoice, which he has ignored. Very unprofessional. Many ...of our possessions were damaged and at least one item simply missing. We had quite a big move, going from Griffith NSW to the Sunshine Coast, QLD, so we needed a few days to travel there with a baby and toddler. The removalists said this was perfect as they had driving hours laws they needed to adhere to. We agreed on a date and time to meet at the final destination to unload. I had obviously arranged with the real estate agent to have the keys ready, electricity on etc. OUTRAGEOUSLY they called us 24 hours EARLIER than this time to say they were almost there and were we close to arriving, as they needed the keys??! WHAT? I told them we have two toddlers in the car and that no, we agreed on the next afternoon, we needed to stop soon for the night. They insisted they needed to unload and be on their way, so I scrambled to organise the keys to be dropped off for them, over the phone, with poor service. Luckily, our real estate agent very kindly dropped off the keys, even though she was not supposed to release them to anyone but us. I managed to talk her into it and we had to drive on through the night to get to our new home! We arrived, after a terrible drive with screaming children and peak hour traffic, when the dodgy brothers had almost finished and they place looked like a bombsite. I still feel bitter about it a year later, every time I look at the rubbed off paint on my dining table. They also took items out of the shed from our original house that were not meant to go - even though we told them that they weren't to go and clearly set out the items we needed removed in a different area. (probably the reason we had "more gear than expected") In short. STAY AWAY.
Rough as guts
Fromt he first piece of furniture that they jammed through the door, this company was appalling. Their response was, and I quote " It doesn't matter, it's not your house, it's a rental". Followed by walking mud through the house on light coloured carpet. This continued on until I had to stand at the door and make sure they were careful.
The other thing that got me was that the arrangement was for two men and a truck - I didn't realise this was for literally two guys and one truck load of a small truck. There was no way my furniture was go...ing to fit in that truck, so when I asked them to do a second load, the price went up by 100% per hour. And then to make matters worse, as they filled the truck, they chose the easy and light stuff - leaving me and my 70 year old father to carry a Treadmill and a solid timber Queen bed down the stairs. Very poor - Rip off. No care attitude, misleading quote, poor service
Unprofessional!!! Dodgy Brothers
I contacted Advance Aussie Removals @ in January requesting a quote for moving interstate towards the end of March. Everything seemed fine, so I went ahead with the quoted price. Didn't hear anything for about 3 weeks had to contact them to make sure everything was ok & they were going to pick up my items on one of the dates I requested. They took the pick up & delivery addresses.
Didn't hear anything until about a week ago & I received a call from a local removalist RodBev Removals in Bundaberg asking when I wanted the items pick up. He ...asked if he could pick the items up the week before. I said that won't work, has to be on one of the dates requested. He said he'd get back to me. Didn't hear anything last week. Rang him today (Saturday) no answer. Left a voice mail, no response. A few days out from moving & I had no removalist, so I spent half of Saturday instead of packing & cleaning to book another removalist. What a joke! The lesson I have learnt is I will never go with a dodgy backload company ever. So I contacted a reputable removalist who is a member of AFRA. A bit more expensive but hey get what you pay for. They will pick up my stuff Monday deliver Thursday. Be Warned!!!
The worst i have ever encountered!
I used Advance Australia Removals in late 2012, because they had a very reasonable quote.
From the beginning I had to chase them up on timing and confirmation of addresses. Upon arrival all of the removalists were poorly dressed, some just looked like randoms off the street that they'd grabbed on short notice. They forgot to bring the invoice with them and I was forced to pay over the phone without a reciept.
When I arrived at my storage unit interstate (that I had them put my belongings in) I opened up the door and my bike *(road cycle) ...landed on my head. Almost 70% of my furniture had sustained damage due to handling. Three canvas paintings we had from South America sustained rips and a brand new solid timber dining table had a whole leg knocked off. It was even down to the glasses in a boxed clearly marked "Fragile" that was half crushed. My partner and I took photos of all our items ON SITE before moving them. We contacted them immediately to let them know we thought there would be issues. After two days I sent them a comprehensive email itemising the damages, including photos (around 130 photos provided). They then said they would ' get back to me'. I had to call several times. When I did get through to 'Stuart', I was yelled at, abused and told that I was kidding myself if I had any way of recouping my losses. At one point I was accused of taking to my own bed frame with a baseball bat. He was bullying and aggressive and after about 50 minutes of conversation I hung up and had a good cry. I would NEVER in my life recommend these removalists. They are pushy, ill prepared, poorly organised, and bullyish when they have completed the job. I have heard worse than my story. A colleague did not pay them until the goods arrived and seeing the damage to his property refused to pay. They then visited his house at odd hours demanding payment and would refuse to leave until he called the cops and then they ran.
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