No communication and had to load the truck myself with one removalist
I booked this company for my move from Townsville to Gold Coast and they gave me an estimate of dates they would be coming and said they’d let me know closer to the day. When it was one day away and I hadn’t heard anything I contacted them and was told they’d be coming the next day between 7-9am. I rang at about 9am the next day as they hadn’t arrived and asked how far away they were. I was told they were still a few hours away and would be there about 11:30am now. I rang again at about 12:20 as they still hadn’t come and he said he was still a...couple of hours away and sounded annoyed that I was ringing him. I was supposed to work in the afternoon and had to cancel. One guy ended up showing up at 2:30pm. As annoying as it was that I had to wait around for them for over 8 hours, it’s the fact that there was no communication that bothered me. If I hadn’t of called them I doubt they would have even let me know I’d be waiting 8 hours. As well as this, when the removalist arrived, I had to load the truck with him as there was only him. I’d already boxed and packed and wrapped everything but then I had to spend over 2 and a half hours loading the truck. Half the reason I paid someone was so that I didn’t have to do it and then I had to do it anyway. I was told I would receive a discount for helping and then after the job was complete I receive an invoice for the full amount. After writing back refusing to pay the full amount I was offered a $150 discount.
Wished my experience had been better
Moved interstate with a 3 bedroom house into storage then again into our new home. Unfortunately I dealt with an employee who damaged items and said he’d replace after ‘speaking to the boss’. Took one item for said repair and promptly disappeared. Also have had several items disappear (one being a $600 oroton handbag) and was unable to have the matter resolved completely as only one item replaced and part money provided to replace item from part taken by employee. How silly I was to trust this company with my home contents.
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