Never buy AEG again
Poor customer service!!!
The technician they sent is unqualified at all, he couldn't diagnose the fault but blame on our electrical system, and ask me to do a electrical check which cost me 100 bucks!! and there is no issue with it.
I reported it again to AEG customer service, and they asks me to wait another 2 weeks so they can find another technician to come...
I will never buy AGE again!
- Verified customer
Bad dishwasher, TERRIBLE customer service
My 2.5 year old AEG dishwasher stopped working with an error 04. I called them on a Sunday. They sent a third party appliance repair person to the house two days later. He came, took a look and said he needed to order parts. It took 4 weeks for the parts to arrive and the repair person could then come to perform the repair. I'm very disappointed firstly in the fact that it broke after 2.5 years, and secondly in how long it took AEG to come up with the parts. When working, the dishwasher did a decent job of cleaning the dishes. If the repair was...done more promptly, I would've given a 4 star rating, taking only one star off because of the early fault. Update: After 4 weeks, the replacement parts came and got installed. However the exact same issue remained. The repairer is stumped and will order the same replacement parts again in case the replacement was faulty too. I spoke with AEG customer service and they offered no better solutions other than just to keep trying.
My new drier DRIES!! Yay.
My last LG dryer had to go on at least twice to dry a load, no wonder my bill was so hi. Once it started taking hours to dry one load I got a new dryer. I should have done it sooner. My new AEG 8000 series Lavatherm is awesome! So much quicker and efficient. I forgot what it was like to dry clothes this fast! Thank you!
This dryer is terrible
This dryer simply doesn't dry the clothes. We have tried ever which way we can but the load is never completely dry. The manual appears to have been written by someone for whom English is a second language. It is of no help at all. If I could take it on to by balcony and throw it down to the street I would. Don't touch it with a barge pole. We have tried to get advice from AEG but they are no help.
Faulty Dishwasher, bad support
We have a AEG dishwasher that is around 6 years old and it has a malfunction. They sent someone to look at it who tried to fix it however it did not work. Then he came back and recommended we change some parts, however he said even if we changed the parts the dishwasher still might not work and basically recommend we buy a new one. I woudn't recommend an AEG dishwasher, didn't last very long and the support was very average. Very disappointed with our experience with AEG. They also offered us a refund for the technicians visit if we buy a new dishwasher but they never gave us the refund.
I purchased a rangehood carbon filter for my rangehood. I have spent 2 hours trying to fit this filter into my rangehood and appears to me that I have been sent the wrong one as it is too large to fit into the rangehood. I rang their customer service for help and found the customer service person to be condsending and unhelpful in my quest to install this. The only offer was to send out their representative and charge me for him to come to my place. Beyond upset with their lack of help and assistance.
Worst customer care ever!
They do not accept complaints, escalate issues or even call you back when promised. The call centre staff seem unable or unwilling to resolve even the smallest issue. There’s no accountability when they fail. Result: terrible service!!!!! DO NOT BUY THIS PRODUCT - they don’t stand by their word.
Great customer service
Our combo steamer had stopped steaming and emailed their customer support which arranged a technician immediately. The technician was very helpful and fixed the issue and advised us of the problem and gave us helpful tips. They also asked if any other of our AEG products had any issues and they would be happy to look into it. This is what I call as great service as part of their warranty! Thank you AEG
The AEG dryer I purchased it's an excellent product but the people that installed it are incompetent. Even I told them more then one time that the new bamboo floor it's sensitive to scratches they pushed the trolley before position it on the wheels , resulting in a 200 $ damages. I can understand can happen but what it was even more annoying they lied to their office and they said the scratch was already there when they arrived.
- Verified customer
Good product, very poor service!
My dishwasher is good but the service is appalling. No one can tell you when the appliance gets delivered, you have to keep calling & checking then they still couldn't get it right. Leaking on my first use due to poor plumbing work offered from the company. Emergency call out took a week after several phone calls & emails and no apology from the company for my water damage floor. My first experience with AEG would be my last. I would not recommend to my friends after what I experienced.
Great Customer Service
Have installed a four burner AEG gas cooktop. I was having a problem with gas flow not simmering. Emailed AEG customer service and Nicole promptly replied and organised a service technician to check. All fixed with two weeks over the Christmas break. Thank you
AEG Dishwasher F77000M0P/AU
We have had 2 serious issues with this dishwasher (won't drain water, antiflood mechanism kicks in) since we bought it in 2013. It is used heavily as a family of four, but we always rinse dishes well and it is supposed to be a premium brand as others have said. So that's not ideal, but in itself not a deal breaker.
However dealing with their customer service is the most frustrating experience! The technicians are clearly over booked (eg: six or seven jobs all over the WA metro area) and do not turn up within the 5 hour window. Yesterday the technician failed to show up at all, despite me calling twice to check on progress. It's not good enough when people have work commitments etc.
- Verified customer
Beware of delivery issues for bulk orders.
Be careful when placing bulk orders for AEG appliances. The Australian distributor will not allow you to split-deliver items without paying out the entire order. In our case, we have 8 appliances ordered for delivery in March 2020 for a new build. Our cabinetmaker requires one product to be pre-delivered to them for integration in the kitchen. AEG will not let me pay this one item out in advance; they are insisting on all items being paid in full or they won't release the one required now. Hope this doesn't reflect the standard of service we can expect for the duration of our relationship with this company.
AEG DEFECTIVE DRYER
Purchased an AEG Lavatherm 8000 dryer new from Harvey Norman 12 months ago. Had to call the service contractor for AEG whitegoods because the dryer was making an abnormal noise. I had to call AEG service twice to book a service call then only to be told by the contractor the dryer needs a complete new motor. AEG is supposedly a premium brand. AEG call centre now are saying the part will not get here for another week. Morally AEG should replace the damaged dryer instead of paying the contractor to replace a whole new motor and inconvenienced a c...ustomer. I purchased AEG whitegoods in good faith thinking it is a premium and reliable brand. I should have read Product Review first as AEG product & customer service reviews are terrible. I will never recommend or purchase any AEG product again nor will I buy from Harvey Norman, as the salesperson was pushy and swears by AEG that it is a good brand. ***UPDATE*** AEG just called telling me they are replacing my existing unit to a new one. Customer service may have turned around the corner. Thank you AEG
- Verified customer
I bought a washer dryer combo.
Washer W4104CWAU and the Dryer T410HDW. The dryer was installed however no matter the setting the clothes were damp and wet. Absolute garbage.
The Washer was on another level. The first time they delivered the washer they didn't even take it off the truck because it was damaged.
The SECOND time they delivered the washer it was installed and didn't work. The delivery driver then had to leave the washing machine at my house!
The THIRD TIME he delivered another one it was DAMAGED AS well! Completely useless.
I am re...
will never recommend it
I would never buy an AEG product again. I am a 66yo good cook. Renovated my kitchen. Talked into AEG by Harvey Norman. No matter which way, it is impossible to get a very simple dish out of the oven. I have persevered with it now for 2 months.. I do not recommend it. I am so disappointed. Stay away.
Questions & Answers
I would like to know where the latest AEG 45cm combi steam oven is made. Can anyone help please? Thankyou.
Very interesting, was told this was a premium product and the after sales service was exceptional. Will steer clear I think.
I complained to their email listed, a service technician then came out free of charge to fit the carbon filter (previously told would have to pay for technician), the technician also had trouble fitting it but fitted it in the end. Also found out don't need to have the carbon filter, it stops the cooking smell, only reason for it apparently. The green light that comes on when it needs changing has stayed on though even new carbon filter has been installed.
No question about the product - it is a premium product. It’s just the issue of the person at the end of the phone not listening to me In the first place and then the extreme delay in getting the refund. Maybe COVID19 had something to do with the refund delay.
Thank you all. Nearly bought an AEG wall oven. Will steer clear ... thank goodness for this great website and service.
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