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Do not buy anything AEG they are crap
Don't buy aeg there product is crap not worth the money and there service team are so rude. My washing machine is less then 12 month old and it's crapped it self, told me its going to be 5 days before they can get someone to look at machine and they refused to replace the machine. Don't waste your money there products are crap not worth the money.
- Verified customer
Lasted 3 months
We purchased new 8000 series washer and dryer. The washer has lasted 3 months. The technician came and couldn’t fix it. There were no replacement parts available. They agreed to exchange it for a new one. When the installers arrived they said it was too high for them to lift. I have to pay for 2 men to come and lift the old one out and put the new in. The dryer doesn’t dry well either. Has to be on the hottest temperature and takes much longer than our old one. Very disappointing!
Top of the range dishwasher, fine when it worked - dreadful warrenty service when it didn't!
I chose this product because of the extended warrenty (five years). I had to draw on the warrenty after 4-months because multiple faults rendered it unusable. One of the faults resulted in flooding and damage to my brand new kitchen cabinets. AEG intially refused to replace it and I am still going through the process to get the damage rectified. They don't have a complaints team and they won't allow calls to be escalated. The only form of escalation consumers have with this company is Department of Fair Trade/Consumer, Trader and Tenancy tribunal. Think twice before buying either this or Elecrolux, which is the same company and call centre.
Warranty is great until you claim
I have a number of AEG battery power tools. I have had three problems the first was a 18v battery that stopped charging Bunnings replaced it on the spot. Second problem was a drill with a constantly jamming chuck and again bunnings replaced. Latest problem is a 6ah battery that won’t fully charge not all the orange charge lights come on. Wasn’t sure if was just the lights so contacted AEG who told me to take it to bunnings, this time bunnings sent it to AEG and 8 weeks later I am still waiting for a result. Luckily I have several batteries but imagine if it was job critical and a two months plus wait for s repair or replacement. The warranty is good on paper but terrible in delivery
The worst customer service experience I’ve had
Spent $10k to get “the best” only to discover that the new cooktop didn’t work from the get go.
Then lied to by the AEG area manager about how their “technician” would immediately replace it.
Now waiting again for them to get stock and replace it.
Oh how I wish I’d read these reviews before I got talked into this junk by “Winning” appliances who are quite obviously on a large commission to push this brand.
Stay away from this brand the premium quality product is all hype
Dont buy an AEG dishwasher
We purchased an AEG dishwasher a month ago with a special deal that included installation. When the machine was delivered there was a fault with it and it wouldn't turn on. In view of this we decided to get a refund and go with a Bauch (happy we did - very good machine). Our major focus of complaint is with the company - hopeless service and extremely frustrating to deal with. It has been a month and despite numerous phone calls, emails and promises from them, we still dont have our refund. Dont go anywhere near AEG!
- Verified customer
Worst Repair Service
I am not recommended to use AEG Tools, I bought AEG 18V Drill Combo on 30/06/2018, Now it’s not working So i gave for repair and they are going to take 2 weeks to fix it, mean while they are not landing tools to use it, it means buy a new one.
They are giving 3 year warranty but it’s work Fine only 4-5 months, It’s my second time bad experience with AEG.
I called to service centre and they transferred the call 4 Times and still nothing sorted.
I made a mistake to use AEG but strongly not recommended to anyone.
The reviewer stated that an incentive was offered for this review
- Verified customer
Customer service - of the finest quality
I recently purchased a dishwasher AEG from harvey norman, the product was delivered on the 12th april 2019. The product arrived damaged , I contacted harvey norman and was advised to deal directly with AEG. Knowing the brand AEG as being an elite brand in kitchen appliances, who would have thought that the staff at AEG customer service hotline 1300 363 664 would be worst than a third world country overseas call center. What a shameful display of service we were given. Shocked at what we had to endure and it's still ongoing.
We were initially o...ffered to fix the damaged door, to which we instantly agreed and were advised that their authorized repairer partner in orange nsw would be in contact with us soon. Didn't get any call for over 14 days, I called AEG and asked for an update, they called and found out that nothing had been done. AEG advised me that they would organise for another authorized repairer to come and repair it. By this time I was over fixing it and advised that I would like it replaced for all the hassle. AEG advise that this can be organised, and we will organise for the item to be replaced, and the new authorized dealership in orange will be in contact with you soon. 14 -18 days on never received a call regarding replacement of the new product. I called AEG again and asked them for any update, to which they didn't have a proper answer as to what was happening, so I demanded to get my refund sorted, I was advised that the authorized distribution in orange would pick up the item soon,this time I got the contact details from AEG. When I rang the dealership I was subjected to harsh and rude comments from the pick up guys wife or partner, her exact words were " we don't work for you- we do things as we like" , And all I asked for was for them to confirm when they were coming to pick up the product only cause I've been let down twice. Eventually 10 days later the pick up guy came and took the product which would be approximately 29th may or 5th june 2019 , Moving forward I've rung AEG today 26/06/2019 to find out about updates regarding my refund, the lady told me that they haven't received the product yet, hence I am not entitled to the refund yet.
Warranty non existent
Bought a router three years ago and signed up for six year warranty. Forgot I had bought it but found in cupboard still unopened. Used it for half a minute and discovered collet unable to secure router bit. Took it to Bunnings and was told that this bit was only guaranteed for THREE MONTHS!!!!!
Wrote to AEG, who confirmed that chucks and collets were identified as a consumable item, so three months was correct. How a drill chuck can be classified as a consumable is beyond my comprehension. Ozito at least give two year warranty. Not impressed with AEG at all
AEG Australia Management Overhaul
AEG Australia got the delivery address wrong and expected client to take off two whole days from work for delivery. Customer service, more so management refusing to take responsibility and ownership of the issue, have switched to Bosch instead. If your after a quality product that you might not be able to experience and the worst possible after market customer service AEG is the way to go. 0 Stars.
Brought a AEG 5 amp battery, from bunnings hardly used it , 2 mths later it died and wouldn't charge , it was sent back to AEG only to be sent back to me saying warranty was void ,as they say it was water damaged , which is a complete lie as it was never used outside , and as i live in Sydney the whole time i had it we never had a drop of rain, i was also told by bunnings that AEG have the worst warranty, which i now beleive
Questions & Answers
I would like to know where the latest AEG 45cm combi steam oven is made. Can anyone help please? Thankyou.
Very interesting, was told this was a premium product and the after sales service was exceptional. Will steer clear I think.
I complained to their email listed, a service technician then came out free of charge to fit the carbon filter (previously told would have to pay for technician), the technician also had trouble fitting it but fitted it in the end. Also found out don't need to have the carbon filter, it stops the cooking smell, only reason for it apparently. The green light that comes on when it needs changing has stayed on though even new carbon filter has been installed.
No question about the product - it is a premium product. It’s just the issue of the person at the end of the phone not listening to me In the first place and then the extreme delay in getting the refund. Maybe COVID19 had something to do with the refund delay.
Thank you all. Nearly bought an AEG wall oven. Will steer clear ... thank goodness for this great website and service.
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